Jack Plane
25th July 2006, 01:09 PM
Isn’t good service great.
I broke the tailstock handwheel on my lathe a couple of weeks ago. No problems I thought – got onto the manufacturer’s website, great - they will send parts across the ditch, found the part number and sent them an email. Got a reply the same day saying that they answer queries within three days and here’s your reference number. Fourteen days later re-sent the email and got the same three day reply. Next day got a reply giving lots of details about HEADSTOCK handwheels.
Stuff this for a row of soldiers I thought. Sent an email to Jim Carroll. Got a reply at 8am next morning saying “Yes we’ve got one but I’m in Adelaide at the moment”. Spoke to Jim on his return and hey presto, had my new wheel delivered to Sydney</ST1:p in two days.
Guess where I’ll be taking my business in future?
Congratulations Jim, it’s nice to find someone who thinks the customer is important.
I broke the tailstock handwheel on my lathe a couple of weeks ago. No problems I thought – got onto the manufacturer’s website, great - they will send parts across the ditch, found the part number and sent them an email. Got a reply the same day saying that they answer queries within three days and here’s your reference number. Fourteen days later re-sent the email and got the same three day reply. Next day got a reply giving lots of details about HEADSTOCK handwheels.
Stuff this for a row of soldiers I thought. Sent an email to Jim Carroll. Got a reply at 8am next morning saying “Yes we’ve got one but I’m in Adelaide at the moment”. Spoke to Jim on his return and hey presto, had my new wheel delivered to Sydney</ST1:p in two days.
Guess where I’ll be taking my business in future?
Congratulations Jim, it’s nice to find someone who thinks the customer is important.