DVR3000 Owners, Lend Me Your Ears...

[Toasty]

Hi All,

I have some noise and vibration coming from my DVR3000. Rather than explain it, let me direct you to a video at this link (http://www.youtube.com/watch?v=til-xRSHofg).

I have written to Teknatool who gave me this response:


We have watched your video and believe that this problem is happening because your lathe's headstock is properly locked down to the lathe bed.
It is likely that the detent pin doesn't fit probably. Can you please have a check on this?

I have includes two instruction documents which could be helpful. Please feel free to contact me again, should you require any assistance with this matter.

This should solve the problem, however, please feel free to contact me again, should you require any assistance with this matter.

Now let me say to get to the detent pin is going to be a major freakin pain in the backside because of the type of stand the lathe is on. So have any other DVR3000 owners experienced these same symptons and if you have, was it the detent pin, or was it the spindle bearings, or was it something else?

Thanks in advance.

[thefixer]

That doesn't sound good at all. Sounds a lot like bearings but not being a nova owner I'm only guessing. Hope it's still under warranty.
Yeah I know, I was no bloody help at all:D

Cheers
Shorty

[Toasty]

Hope it's still under warranty.
Yeah I know, I was no bloody help at all:D
Actually I ASSumed :doh: it was out of warranty because at first glance on Teknatool's site they only talk about a two year warranty. But further investigation tonight I have found the DVR's actually have a five year limited warranty (two years on the electronics) so I will give Carbatec Canberra a call tomorrow and see if they are repair agents or not. The headstock weighs around 40kgs so I don't want to ship it to Sydney if I can help it. I wonder if I can find the receipt...

[Ed Reiss]

Like Shorty said....it sounds like the bearings!

Whatever it is, good luck with it! Break out the GMC back-up!!!!!:doh:

Cheers,
Ed :D

[Stu in Tokyo]

I did not take any video of it, but I loosened my headstock and ran the lathe like you did, and it did NOT make any of those noises at all.

Sure sounds like cooked bearings to me.

Good luck with it.

Stu

[Mobil Man]

I'll make ya a bet it's a bearing race. They say about a pin. To test that, could you take a large clamp & clamp from the top of the headstock to the base & tighten the headstock down, then try it. But I'll bet it's a dry bearing & the race is wasted. A loose headstock wouldn't make that high pitched sound. Another thing, could you swing the headstock to 'bind' the pin & then try it? If it were the pin, that would stop the vibration.

[robyn2839]

does it get really hot?, it almost sounds like the bearing spinning in its housing? definitely bearing something, good luck with it .....bob

[Sawdust Maker]

Ouch :o
loose pin my fat A. Too squeely IMHO :no:
but I'd try the other suggestions.

I'm not sure about the response from Teknatool

let us know how you get on
also contact Trend and see what they have to say

[Jim Carroll]

Glenn as mentioned I would put my money on the lock pin rubbing against the flywheel.

The detent pin underneathe the lathe floats all the time it is just there to locate the different head angles.

If it was bearings you would get a continual noise but then again the locking pin should do the same.

Take the cover of the back of the lathe and have a closer look at the locking pin and have a closer listen to the bearings.

Carbatec do not do warranty on lathes as they do not sell them, they only sell the Nova chucks.

[Toasty]

Thanks Jim. Sent you an email to say sorry I missed your call today (gotta love the man's service!). I just went to the garage and spun the lathe up and when the vibration started I lifted the indexing pin, no change unfortunatly. Looking through the sight panel on the back shows a good clearance of a few milimetres of the index pin from the flywheel. Really wish it had been as simple as that.

Robyn, no heat that I have noticed.

For everyone's info, Teknatool did call me today and want me to remove the headstock to see if the noise is still present with it not on the bed at all as the New Zealund chuppy believes it's a resonation issue. Can only try so I'll pull the headstock off tomorrow and see what's what.

[Calm]

With the lathe running - making the noise - place a large screwdriver or dowell or something to your ear and place it on the housing ( like a stethoscope idea). Move this around and you may be able to get a better location of the noise. ie right end - left end - high up - low down

Hope that helps.

[Toasty]

Thanks David. Teknatool also recomended trying out the poor man's stethoscope, so will use that tomorrow if removing the headstock from the bed doesn't resolve anything.

[Mobil Man]

If you're gonna start it up without it being mounted, watch it, it will jump when the power is turned on. Unless it's got a 'soft start' motor. You might have to put a cushion between it & whatever you lay it on so you don't pickup another noise from the vibration between it & whatever it's on. Good luck on getting to the bottom of all this. Does it look like the bearings will be hard to replace? If you do---buy good quality. Then use the old bearings to press in the new ones.

[Toasty]

Thanks for the advice, MM. The DVR's don't appear to have a very torquey initial start, but it is something to be mindful of when I do. If it does turn out to be the bearings at the end of all this, I'll be looking to Teknatool to replace them under warranty :2tsup:

[Toasty]

Holy snappin duck turds, that is one heavy headstock and an absolute MUTHA :ranting2: to get out on your own.

Well, sports fans, the noise is still there. Particularly around the 1200 to 1500 rpm range and the noise continues when I lift the headstock in my arms (I was being super careful don't worry).

This is also with the backplate and flywheel off, so it was a little nekkid...

I've knocked up another video for the folks at Teknatool and see what they have to say now.

And thank you again for all the replies and advice, it is very much appreciated.


<object width="425" height="350"> <param name="movie" value="http://www.youtube.com/v/F8ExAU_JQsU"> </param> <embed src="http://www.youtube.com/v/F8ExAU_JQsU" type="application/x-shockwave-flash" width="425" height="350"> </embed> </object>

[hughie]

I would say with doubt your bearings are knackered. :~ Most likely installed wrong, or had the bearing cage damaged on installation, perhaps rust/dust on the bearings from old stock.

Bearings that are failing will often show or demonstrate this at given rpms. When totally shot the noise will be constant through the rpm range. If you keep running it the bearings will rapidly deteriorate and eventually the stator will hit the field windings and will total the motor once and for all. :o :no:

Send the video to Teknatool and get stuck into them, quote their blurb off the website



The DVR XP is the most versatile lathe on the market. It combines the proven technology




Using the unique DVR technology, the direct drive motor is incredibly smooth with no pulleys or belts to vibration

:U:U that should do it

If they drag their feet give em the link to this forum and point u out the obvious, you want this thing fixed asap.

[Toasty]

Thanks Hughie,

With a stroke of great timing (and that legend Jim from CWS to suggest it) the Canberra Working With Wood show is only a couple of weeks away. So if I get the nod from Teknatool I'll drag the headstock with me to the show and hand it over to Trend who are the authorised repairers for the lathes.

p.s. once I get this resolved I'll be pulling the videos down as I don't feel there is a need to scare people away from what I think is a quality lathe, but I am LOVING technology that allows me to show exactly what is going on in my enviroment. Nothing worse than getting something to the shop and the problem mysteriously goes away...

[Jim Carroll]

Listening to it . Has the sound of a skidding bearing ?

[KevM]

Toasty,
Looking at the video, is that rust or wood dust sitting at 3 points inside the housing, bottom left, bottom right & halfway up the LHS?

[Toasty]

G'day Kev,

Definitly only wood dust.

[Mobil Man]

I'd be hauling that in to the company & tell them to replace it. It's not real common, but the stater windings can make a noise similar to a bng, noise. Also, I've never heard a motor start up like that. Sounds like a couple of hesitations before it gets up to speed. Donno--maybe it was meant to be that way.???? Werd. Careful toting that thing around--plays havock on the toes.

[hughie]

[Listening to it . Has the sound of a skidding bearing ?


Such being the case then the bearing housing will be shot. Replacement here is the only option. :tdown:

[Toasty]

Realised I haven't provided an update for a while.

Short version is Teknatool NZ are stumped as to what the issue might be but are still leaning strongly towards electronics as opposed to bearings.

I have been in touch with Trend Timbers in Sydney and I will drop the headstock off to them this Saturday at the Canberra WWW show. They will take it back to Sydney and start swapping out parts with their learning centre DVRs to see if they can pinpoint the problem.

Both Teknatool and Trend (and CWS's Jim) are consistant in one assesment though, something don't sound right!

[wheelinround]

There is one option not pointed out here that the Casting housing the shaft and bearings may be misaligned its a long shot but can happen. This will cause bearing run out etc as you have shown.

Or even a crack in the housing with forces then applied it would allow cone/bearing spin, the crack may not be visable to the naked eye and a test on the housing may need to be done.

[Ed Reiss]

Toasty...

Whatever the cause (sure sounds like bearing related!) I hope that they get you fixed up post haste....no fun being without.:(

Good luck.

Ed :D

[Toasty]

Toasty...

Whatever the cause (sure sounds like bearing related!) I hope that they get you fixed up post haste....no fun being without.:(

Good luck.

Ed :D

Tell me about it, Ed. Yesterday I received an order of pen kit goodies from CSUSA which I won't be able to play with until I get it back (or Trend sends me a loaner which they said they may be able to do)

[RETIRED]

Toasty...

Whatever the cause (sure sounds like bearing related!) I hope that they get you fixed up post haste....no fun being without.:(

Good luck.

Ed :DThis is why you need 2 or maybe more.:D

[wheelinround]

Toasty Canberra wood show being on this weekend Trend is going to be there maybe they'll bring you the loaner down and you can do the swap no freight. :roll::; Adrian being the top bloke he is.

[Sawdust Maker]

Tell me about it, Ed. Yesterday I received an order of pen kit goodies from CSUSA which I won't be able to play with until I get it back (or Trend sends me a loaner which they said they may be able to do)

Out of the kindness of my heart I could look after those pen kit goodies for you :D:D
I'd send regular photos :U:!

[Toasty]

Toasty Canberra wood show being on this weekend Trend is going to be there maybe they'll bring you the loaner down and you can do the swap no freight. :roll::; Adrian being the top bloke he is.

Spoke about that with Adrian on Saturday, no spares right at this moment, but hopefully I'll get mine back (or a loaner) before the last week of September as I put in a week's leave specifically to spend on my lathe with pens and other goodies.


Out of the kindness of my heart I could look after those pen kit goodies for you

Truly you are a unique soul and I thank you :;

[wheelinround]

Toasty you can always revert to Bench drill for pen making in the mean time or a Pole Lathe :D:p

[Toasty]

Toasty you can always revert to Bench drill for pen making in the mean time or a Pole Lathe :D:p

Or I could convert an old singer sewing machine :;

To add insult to injury, got home today and the HUGE gum tree next door is being brought down due to being identified as a safety risk. I've already been over the fence to snaffle a couple of limbs and one big log, but I won't have time to get them sliced up and roughed out before I unload the lathe this weekend :C

[wheelinround]

Toasty surely at the wood show someone is going to have a mill thy need to run a test on

[woodwork wally]

Hey Toasty cmon updates on this saga. did you convert a singer or have they lent you a head stock . youve got us all on tenderhooks waiting waiting for the final episode . and you being the goody you just have to win .and everyone except teknatool recken bearings and the bookies wont take a bet on it now . sure hope it comes out in a hurry for you tho . I kept the old mc1100 for times like that anyway best of british luck and get back turning soon WW Wally

[Toasty]

G'day WW,

I dropped the headstock off to Trend on Sunday at the working with wood show in Canberra. Adrian just put it straight into his truck and said they would look at it this week. Haven't heard anything as yet and will give them a call tomorrow lunchtime if they havn't contacted by then.

I've been eyeing off one of the Woodcraft Middies I have been getting that needy for a fix :no:

[wheelinround]

Toasty didn't they have try out lathes set up at the show :roll:

Now gee you'd think they would have brought a replacement with them :; sorry about you troubles here's the replacement
Teknatool DVRXP Lathe


SPECIAL DEAL ON THE NEW DVRXP Lathe
http://www.trendtimbers.com.au/images/site/teknatool_dvrxp5.jpg

$3265 plus FREE SUPERNOVA 2 CHUCK Plus insert
plus FREE DELIVERY Sydney Metro
$50 Delivery for Brisbane and Canberra Metro

The most innovative woodturning manufacturer in the world releases another world first ...<!--FullStory-->
A completely integrated headstock/motor package. This leading edge, patented technology is not available from any other woodlathe manufacturer in the world

[Toasty]

here's the replacement Teknatool DVRXP Lathe
Only time will tell if there is another Teknatool lathe in my future :;

[woodwork wally]

Well mate with runaround like you are getting I wont be in the market for one in a hurry
more especially now a lot isn't made in kiwiland . I guess you have to put up with what happens now cos there is only one warrantee agent . still there are other manufacturers and only technatool will evenyually be the BIG losers Bluddyshame tho as a lot of their other prducts are good but try to buy a tip for their gouge of them NAH end up with one from woodcut via J.C.W. Anyway hope its resolved very soon :2tsup: cheers WW.Wally


Only time will tell if there is another Teknatool lathe in my future :;

[Toasty]

Well typically now that it is with someone looking at it, it doesn't seem to be exhibiting the symptons I've experienced. :doh: Thankfully Trend are not writing me off though, because Adrian himself heard the noises over the phone a couple of weeks ago and I have the two videos for reference.

They are going to persist and see if they can find the cause but in the meantime Adrian is sending me out a loaner headstock as I have a week off at the end of the month which I specifically wanted to spend turning pens and vases.

I've been quite satisfied with Trend's customer service so far with this issue.

[wheelinround]

:2tsup: Good on you Adrian well done Toasty

[Toasty]

Well the plock thickens. Adrian has checked out the headstock himself and there is all kinds of things wrong with it, but he just doesn't know what. The noises, the vibration, definitly all wrong. But Adrian, aka The Man, has vowed to try and get to the bottom of it and the loaner unit is still being sent out next week in time for my week off.

[Sawdust Maker]

I've had a few dealings with Adrian
He is only too pleased to do the right thing by the customer. He goes the extra yard. I think he'll look after you

I see he's having a 1st ever sale. wonder if I can visit. SWMBO is still unhappy with my last visit, came home with an XP :D

But hearing your problems Toasty, every time I hear an odd noise in the shed I check the lathe. I think I'm losing it. :C

[wheelinround]

I see he's having a 1st ever sale. wonder if I can visit. SWMBO is still unhappy with my last visit, came home with an XP :D
:C


Sale what sale checked web site :no: when :rolleyes:

Open day recently was sale day I know another is usually about December :U

[Sawdust Maker]

<o:smarttagtype namespaceuri="urn:schemas-microsoft-com<img src=" images="" smilies="" sad="" shock.gif="" border="0" alt="" title="Shock" smilieid="413" class="inlineimg"></o:smarttagtype>Extract below from a newsletter I received the other day from John Ewart
Also an advert in latest Australian Woodworker at P43 where it says "Trend's 1st ever sale day"

<st1:city w:st="on"><st1>"SALE</st1></st1:city> DAY <o></o><o></o>

Trend Timber are holding a sale day on November 1^st where you will able to purchase items at discounted prices.<o></o>
10%-40% off timber, project parts, lathes and accessories, tools, glues, books, finishes, abrasives and much more."


Reckon I might get up there. Adrian just might have a hunk of wood I that would look better at my place :U
<o>
</o>

[wheelinround]

:2tsup: Thanks SM sausage sizzle on again I hope

[woodwork wally]

Thats bluddyrippernews toasty at least now the pens will get turned and we all know that it was the lathe and not toasty making the noise . good one and may the one they have be irreparable and you get a nice new one good luck WW.Wally

[Toasty]

Just a minor update, true to Adrian at Trend Timbers in Sydney's word, the loaner headstock arrived today. Godamnn is that one heavymuthasonofabitch! Anyway, headstock is in the bed and I am now breathing as sigh of relief as I will have a lathe for my week off starting the week after next.

[Jim Carroll]

Glen it is only 40kg, you must be getting soft sitting behind a desk all day.

Good luck with the holiday turning.

[Toasty]

LOL thanks Jim.

Getting it onto the lathe bed the first time wasn't too bad, it was when I realised I hadn't lined up the detent pin properly and had to get the damn thing out, that was when the situation went a little pear shaped. A motorcycle scissor lift and a car jack later finally got the headstock out, but only after I just caught it as it threatened to topple from the lathe bed :doh:

All in all though I am now set to enjoy my week off - only eight days away and COUNTING!

[Sprog]

Is the loaner headstock quiet?

[Toasty]

is the loaner headstock quiet?
definitly!

[Grumpy John]

Toasty,
Any news back re headstock noise and cause of same. As a fitter & turner by trade and spent 10 years servicing CNC and conventional machine tools I'm interested in the outcome and what the resellers say the problem was.


Cheers
GJ

[Toasty]

Unfortuntatly not. Spoke to Trend on Saturday and basically we are at the mercy of Teknatool NZ getting some parts out. Adrian is being good about it and letting me hold on to the loaner as long as I need it, but I aint holding my breath for anything any time soon.

[woodwork wally]

I'm a bit in the same boat a G.J. but I hope T.Tool reads this site because it aint doing them any good at all A new motor should have landed a month ago . I have an old mc1100 and had a load of spares from Haire and Forbes machinery House in under a week. 1. email and they phoned me from Sydney Confirmed measurments and part numbers and landed bits in Melbourne . service? FANTASTIC Thanks guys your bloods worth bottling .Young Robert in Melb .very helpfull Will deal there again for sure WW.Wally

[Grumpy John]

Wally,
From my experience, and in my opinion only most of the manufacturers in NZ make fantastic machines/tools, however their customer support often lets them down. I stress this is my opinion only and not all NZ suppliers.

[woodwork wally]

Thats approximately my shot too G.J and why I gave them a dig . I think Toasty has been Bluddy generous to have taken it this long There is a Warrantee It's ratscrap Fix it or replace it . But this is not the first or second time I experienced problems from teknatool customer service and they need to up their game anyway hope Toasty gets something done soon Cheers all WW.Wally

[Grumpy John]

Wally,
Read my post Re. P & N support, that's the way it should be done.

Cheers
GJ

http://www.woodworkforums.ubeaut.com.au/showthread.php?t=80483

[Toasty]

I think Toasty has been Bluddy generous to have taken it this long
I hear what you're saying, WW. If Trend didn't give me a loaner I would be a lot more vocal, but I just can't fault Trend's customer service. Teknatool on the other hand...

[Jim Carroll]

Wally time to come down from above for a while.

Glen aired the problem then was offered a replacement head to get him out of trouble. He still has his lathe in operation, he still was able to play with his toys on his week of.

He may not have the headstock he started with but everything was done to keep him working, does it matter how long it takes to fix the offending head stock . No as he is still able to go out and play when he wants.

Teknatool have their problems but so does every other manufacturer, I seem to remeber all the modifications you had to do to get your lathe up to a satisfactory level.

[Grumpy John]

Wally time to come down from above for a while.

Glen aired the problem then was offered a replacement head to get him out of trouble. He still has his lathe in operation, he still was able to play with his toys on his week of.

He may not have the headstock he started with but everything was done to keep him working, does it matter how long it takes to fix the offending head stock . No as he is still able to go out and play when he wants.

Teknatool have their problems but so does every other manufacturer, I seem to remeber all the modifications you had to do to get your lathe up to a satisfactory level.

Hi Jim,

:ranton:
It's probably not my place to speak for Wally, but if it wasn't for Trend, Toasty would not have a lathe to use at the moment. There's no denying that manufacturers have problems at times. It's how they respond to these problems that counts. More often than not it's the distributor that gets caught in the middle and cops the wrath of the comsumer. Very few manufacturers ever meet the end user, even at the trade shows they let the resellers face the public, and only make an appearance when launching a new (more expensive) model.
:rantoff:

[Calm]

I agree with Jim - Toasty has everything he started out with except the headstock is not his.:2tsup::2tsup:

Everything has been done to keep him going.:2tsup::2tsup:

BTW - you catch more flys with honey than vinegar.

Cheers

[rsser]

Yeah, there's an error rate involved in any human process.

It's disappointing when the error is in your toy.

FWIW with a minor design/making prob I had with a VM inertia sander the response I got was fantastic.

[Manuka Jock]

I had a really bad vibration range with my XP DVR headstock last year .
It made re-chucking a bowl a real bugga :(
By bypassing the reseller (who passed the problem off as my lack of knowledge .....
pretty rich , coming from machinery salesman who is not a woodworker's lunchbox )
and going straight to Teknatool NZ , in Auckland ,
I had a brand new headstock in about a month .:)

And I have changed reseller ........:U

[Toasty]

Thanks everyone, if we can keep it on an even keel that would be great as I would hate to have the mods shut the thread down.

Jim and others have it dead right, I still have a lathe to turn on so at the moment it is Trend who is inconvienienced because it is one of their teaching lathes. Yes it sucks not having "mine" but what I have is like my headstock's twin sister, so no harm no foul.

[wheelinround]

Wally time to come down from above for a while.

Glen aired the problem then was offered a replacement head to get him out of trouble. He still has his lathe in operation, he still was able to play with his toys on his week of.

He may not have the headstock he started with but everything was done to keep him working, does it matter how long it takes to fix the offending head stock . No as he is still able to go out and play when he wants.

Teknatool have their problems but so does every other manufacturer, I seem to remeber all the modifications you had to do to get your lathe up to a satisfactory level.

Rant

About the same time Glen started this thread I had purchased a new Nova G3 which was stuffed badly, manufactured a score mark down No3 jaw channel tight as blazes swarf right through it.
Benchworks jumped right in Trend gave them replacement :2tsup: I got it delivered to the club by Benchworks the following morning. When I e-mailed photo's of the damaged Chuck to Benchworks I CC'd also Teknatool, to date I have still not had a reply. :~ I am not the only one on this forum who has not had a response from Teknatool.

Pandering to suppliers is the worst thing you can do, resellers cop crap while the manufactures sit back and think nothing is wrong. It is the reseller who ends up loosing sales NOT the manufacturer they just go find a new reseller. If resellers deny problems exsist they only deepen their own whole.:roll:

Lets face it his headstock has gone from ACT to Sydney, possibly to NZ, then possibly to China. A new replacement should have already been dispatched, what has it cost in feight, time to locate the problem and a repair, in comparison to a new one.

Ever had a car problem taken it back to the dealer only to be treat like an IDIOT.

[woodwork wally]

Caps off to Trend for their service but if that was a Holden Ford or other new machine would any of you cop this from the manufacturer . Thanks Grumpy for your words . I am not knocking Trend or J.C. BUT it is not bluddyozzie to do this "Wheelin " aint the only one to not recieve an answer and I dont see why Trend's word cant be taken [they having been appointed as warrantee agents ] and a headstock sent to them .If Nova dont want bad publicity then get their P.R House . into shape in a hurry. I have been in the sellers situation with other machinery as a technical rep and dezigner and no way would this have been allowed cos DeBOZ would have 'kikkedass' BIG TIME
cheers to all WW.Wally

[Grumpy John]

Hi toasty,
2 months to the day, how's it going?

[Ed Reiss]

Toasty...you are one rich fella'. Look at all the interest folks have taken with the DVR situation...they got your back fella!:2tsup:

[Calm]

Hi toasty,
2 months to the day, how's it going?

John you cant help it can you?:D:D:D:D:D

If you keep bumping this thread there will be cheap Nova's everywhere - lets see, variable speed, renowned company, reasonable size ability, outboard turning, accesories with great reputation.:rolleyes::rolleyes::D:wink:

Cheers

[woodwork wally]

John you cant help it can you?:D:D:D:D:D

If you keep bumping this thread there will be cheap Nova's everywhere - lets see, variable speed, renowned company, reasonable size ability, outboard turning, accesories with great reputation.:rolleyes::rolleyes::D:wink:

Cheers
If thats teknatool's way of solving problems then cheap is what they ortabeecos their service is getting worse by the week. Bluddyterrible:?:((:~ I'd be all of em Cheers ww.wally

[Jim Carroll]

Wally as I have said to John you are going about this the wrong way.

Major manufacturers do not look at forums if you have a gripe with them then flood them with emails directly by doing this you may eventually get the response you want.

Glenn has had the response he wants and that is a headstock that works and it is a later version than the one he has, Lets just remember that the unit he has is out of warranty and he is still being looked after.

[Toasty]

Lets just remember that the unit he has is out of warranty and he is still being looked after.

Out of warranty on the electronics, however the mechanicals have five years according to the Teknatool site.

Unfortunatly Trend has been unable to test anything of this as they are still waiting on a shipment from Teknatool - so the loaner headstock is getting good use.

[woodwork wally]

If the noise that unit was making is made electronically I will be surprised but on the same note
I stand by my statement that if teknatool want to sell their product in australia then they better work on cusomer relations cos theirs is crap . they are leaving this for their agent to suffer. As I said I have been in the industry of design and manufacturin and we could not have got away with this. as was said if it was your new toy {whatever machine ] would you cop it sweet? NO BLUDDYWAY
My suggestion is we forumites should flood teknatool with emails to let them know how we feel . and that their dealers let them know about the forum and their crap publicity and ask them if they care. I wouldn't want to be a dealer in this product at the moment.Yes Jim I feel sorry for you and the publicity but T.T do have a choice of supportin their dealers or not and the dealers have an option of withholding orders , and yes I have been there too [With an overseas company]. Thank GOD for aussie manufacturers who do seem to care about their product and offer service even on older machines . and Toasty can wear out their machine untill T.Tool sends his home in good working order but it will not change my opinion on the crap performance . and I will stick it up T.Tool whenever it ruffles my feathers "S'ALLFORNOW cheers Wally

[Jim Carroll]

but it will not change my opinion on the crap performance . and I will stick it up T.Tool whenever it ruffles my feathers "S'ALLFORNOW cheers Wally

As indicated earlier wally puting it on a forum has no effect on teknatool use your computor and contact Teknatool or any other company you have a gripe with direct, all this huff and puff is getting you no where.<!-- / message -->

[wheelinround]

I agree here with Jim WW but add a link to this thread also make it known its being discussed on the forum.

I sent TT an e-mail as stated ages ago in this thread still not one reply :no:

[Calm]

If the noise that unit was making is made electronically I will be surprised but on the same note
I stand by my statement that if teknatool want to sell their product in australia then they better work on cusomer relations cos theirs is crap . they are leaving this for their agent to suffer. As I said I have been in the industry of design and manufacturin and we could not have got away with this. as was said if it was your new toy {whatever machine ] would you cop it sweet? NO BLUDDYWAY
My suggestion is we forumites should flood teknatool with emails to let them know how we feel . and that their dealers let them know about the forum and their crap publicity and ask them if they care. I wouldn't want to be a dealer in this product at the moment.Yes Jim I feel sorry for you and the publicity but T.T do have a choice of supportin their dealers or not and the dealers have an option of withholding orders , and yes I have been there too [With an overseas company]. Thank GOD for aussie manufacturers who do seem to care about their product and offer service even on older machines . and Toasty can wear out their machine untill T.Tool sends his home in good working order but it will not change my opinion on the crap performance . and I will stick it up T.Tool whenever it ruffles my feathers "S'ALLFORNOW cheers Wally

Wally you and John seem to be the only ones whinging about TT, Wheelin made one comment but noone else seems worried that Toasty is dealing with an agent not TT direct. I still have trouble seeing where TT became our business. I bought a pair of Levi jeans that tore straight down the leg after a week. I just took them back to the agent (just jeans) and they gave me a new pair. From what you are saying i should now start sending emails to Levi and expect them to answer them when my problem is already being looked after by the agent.

Like others have said good on you Trend but why destroy their business by rubbishing the products they sell when they look after someone like they have Toasty.

Technitool is Trends (and Jims) problem not ours. If they choose to sell their products then they must surely realise we are going to them for service not the manufacturer.

Cheers

[woodwork wally]

Wally you and John seem to be the only ones whinging about TT, Wheelin made one comment but noone else seems worried that Toasty is dealing with an agent not TT direct. I still have trouble seeing where TT became our business. I bought a pair of Levi jeans that tore straight down the leg after a week. I just took them back to the agent (just jeans) and they gave me a new pair. From what you are saying i should now start sending emails to Levi and expect them to answer them when my problem is already being looked after by the agent.

Like others have said good on you Trend but why destroy their business by rubbishing the products they sell when they look after someone like they have Toasty.

Technitool is Trends (and Jims) problem not ours. If they choose to sell their products then they must surely realise we are going to them for service not the manufacturer.

Cheers
Hi David There have been court cases over other machinery in the same situation including new cars Yes I care about trend and jim but a manufacturer has to support its agent
and 2 months is not support Twerit your machine you'd be dancing in a differant foxtrot
and you went to the retailer who is the agent for your jeans who is also the importer from the manufacturer which is 99% sure to have been a just jeans owned company . TTool. have received an email from me supporting its agents and suggesting that they check out this site and that they sort out their problems and support their agents Have you sent one ?. It just might help!! Oh and I had a couple of razor blades faulty in a pack and emailed the manufacturer and received an email back requesting I take them back to the retailer with receipt for a refund . they also took my address and 6 days later a small parcel turned up with 2 packets of blades .Its called customer service and thats what I care about cheers to all Wally

[Grumpy John]

David,
:shutup1:

[rsser]

Yeah, the issues have been given a good airing.

We haven't compared customer service of T/tool with other Australasian makers/suppliers. I could select some tales about one that would have you swearing, as they did me, or select others about the same one that would have you singing their praise.

Time to can the thread Mod.

[Manuka Jock]

:iagree:

[RETIRED]

So do I.