Thread: FOB Shanghai

Yeah,
funny how it is a global world we live within nowadays. Similarly, I have not had any dramas lodging valid warranty claims against overseas suppliers.

This may be a bad example, but, take your Festool type jokers. Say you buy a product from overseas and it has a legitimate warranty problem. Contact supplier, validate claim, ok then. In some cases it may well be that the supplier makes the claim through the network and either has it fixed locally, sends the part to rectify, or, asks you to return the item to them for repair. The reality is that either way Festool or the supplier are still responsible for the item for the duration of the warranty. All the huffy puffy of "you bought it in Spain and are using it in Australia are just so much diversionary tactics. At the end of the day the principle (manufacturer) has a global responsibility to service the warranty on their products. Dudes travel for work nowadays.

Sometimes it is just about how you come across that can get you over the line.

Cheers

Originally Posted by Enfield Guy

.......... The reality is that either way Festool or the supplier are still responsible for the item for the duration of the warranty. All the huffy puffy of "you bought it in Spain and are using it in Australia are just so much diversionary tactics. At the end of the day the principle (manufacturer) has a global responsibility to service the warranty on their products. .........

All very logical, Tom, but unfortunately it is simply not true.

It has no basis in law or in current commercial practices. Aus consumer law only applies to products sold in Aus with warrantee claims enforced in Aus.

Warrantees are not given by the manufacturing co but by their sales agent or subsidiary in the country where the goods are sold. Serial numbers of goods now routinely include a suffix for the country of sale to stop cross border claims. (For this purpose, European Union is treated as one country.)

In your Festool case, they will simply refer you to their Spanish affiliate.

Many years ago, Japanese companies - Panasonic, Seiko, Sony - and the Swiss watch makers used to give global warrantees, but the practice is extremely rare now.

Sorry to pour cold water....


Cheers

Graeme

Festool state very clearly on their OZ website that they will not warrant imported equipment not sold by them.

Thanks Lappa,

Quote came back at $900 ��

That's eye watering!

I was looking at buying some clamps from here. I'm hitting up some markets tomorrow to try my luck there first, but if I come away empty handed i might order a few F-clamps from someone with good reviews and try my luck...