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Thread: FWW Archive

  1. #31
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    Well, a few more exchanges with FWW "Customer service".
    I thought for a while that their non-answering my specific questions about the problem was incompetence, but I now think it is an ability to admit the archive had faults.

    But I may have found a relatively inexpensive solution.
    On their shop website they offer a 1-year ($19.95) and a 2-year ($39.95) "upgrade" to the archive.
    When I asked them what each contained, the answer was that the 1-year was for people who updated annually, and the 2-year was for people who had an earlier version. But they said BOTH UPGRADES CONTAIN THE FULL ARCHIVE!
    I pointed out that this information isn't on the website, and there appeared to be nothing on the website to stop me ordering the 1-year version - either versions had gone into my basket OK when I did a dummy purchase to get a postage quote.

    Again ignoring my request to confirm that the problem had been fixed, they said that in view of the inconvenience I had suffered, I could buy the 1-year upgrade, and gave me a link to it. But that link takes me straight to the normal 1-year upgrade page, it is not a special deal just for me.

    They did confirm that the DVD will work on Windows 7, while the USB version will not. No idea how they can do that, but I am happy to go DVD.
    I will go ahead with the upgrade, and report back in due course. The upgrade also includes a 1 year access to the online archive.

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  3. #32
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    Quote Originally Posted by Chrism3 View Post
    .......
    When I asked them what each contained, the answer was that the 1-year was for people who updated annually, and the 2-year was for people who had an earlier version. But they said BOTH UPGRADES CONTAIN THE FULL ARCHIVE!

    I pointed out that this information isn't on the website, ........
    Good Morning Chris

    I cannot find it on their website, either!

    The only reference to the FWW Magazine Archive that I can find is an offer to sell it to me at US$99, which is $20 dearer than the special offer of $79 that they keep sending!

    But I subscribe to their digital and print magazine services. This gives me online access to their digital archive, online access to virtually all books that FWW has published and to their video workshops. No where can I find a way to download an update to their digital archive.

    The limitations on the online access are:
    • I cannot access it once my subscription runs out,
    • I cannot access if I am not online (eg during NBN black outs.)


    Could you give a specific reference to where they "......offer a 1-year ($19.95) and a 2-year ($39.95) "upgrade" to the archive....." ?


    Cheers

    Graeme

  4. #33
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  5. #34
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    Quote Originally Posted by saladonion View Post
    I have online subscription as well. I just tested this by downloading this individual article PDF. Yes, the images there do not have this issue, infact the whole article is much clearer and crisp. Proportionally much bigger file size. Both of these things point towards higher resolution scan.

    Interesting indeed...
    I now have access to the online archive, and the problem pages are just the same in it.
    But I can't find a pdf printing function (a very clumsy user interface overall!)
    Can you tell me how to print a pdf please?

    I

  6. #35
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    Quote Originally Posted by Chrism3 View Post
    I now have access to the online archive, .....But I can't find a pdf printing function (a very clumsy user interface overall!) Can you tell me how to print a pdf please?

    Hi Chris

    After you have downloaded the PDF, just click on the three litttle dots on to top right hand corner. A menu will pop down and this includes the print function, among others.

    Agree their website and their search engine are a bit primative.


    Cheers

    Graeme

  7. #36
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    First I need to download the pdf - that's what I was wanting to know. i can't see a pdf button.
    Update: I think you must be downloading the pdf from the subscription service, rather than the online archive, which is all i have access to. My mistake.

  8. #37
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    I have now received the 2018 archive DVD, and the images on the problem pages I started the thread with are just the same.
    I have received a refund but no explanation.

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