Thread: Need help deleting non existing folder

Anyone used any of these unlocker programs?

It's definitely DaVinci causing the problem. I opened the program again this morning and another empty folder appeared. I tride deleting the empty folder from within the program but no luck.
These empty non accessible folders are causing problems with Acronis True Image backup stalling when it tries to backup these folders.
I've joined the Black Magic forum to try and get some answers, but I have to wait for my post to be approved by admin .

Being unable to delete the directories yourself, is probably a result of the security permissions that are set on the directory. To fix the permissions so that you can delete the problem directories, do the following:

1. Open "File Explorer".
2. Navigate through the directory structure until you can see the problem directory/ies.
3. Use the mouse keys to Right Click on the problem directory's name.
4. Select "Properties" from the drop-down menu that appears.
5. Now select the "Security" tab on the small properties window that will pop up. The properties window should like similar to this....
Screenshot from 2016-04-16 11-01-10.png

6. In the "Group or User Names" area, left mouse click on your user name.
7. Now look in the "Permissions for ..." area, and you'll see the list of permissions that your user name currently has for the directory.
8. In the example above, my user name "royg" has full permissions to do everything - i.e. all options marked with ticks.
9. You will probably find that your problematic directories show your user name as having less than the above permissions, probably "Read" will be the only one ticked.
10. To fix the problem for this directory, Left Mouse Click on the [Edit] button, and Left Mouse Click] on your user name, and change the settings so that you have full ticked permissions.
11. If there is a tick box that says something like "Apply to all sub-folders and files", ensure that tick box is ticked.
12. Once you've made the necessary changes, left mouse click on [Apply].
13. Then you can exit out of those windows back to the File Explorer window.
14. If all has gone well, then you should now be able to delete the troublesome directories.

Unfortunately, it is the nature of the program that you're using that is creating those troublesome directories. Other than using a different program that is better behaved, I can't see how you can stop the program from creating those troublesome directories.

I hope that information is helpful.

Regards,

RoyG

Thanks for the info Roy, but no go .

Props.jpg

Download Revo uninstaller, its free, use the advance option and ONLY tick boxes in Bold type,

Originally Posted by rwbuild

Download Revo uninstaller, its free, use the advance option and ONLY tick boxes in Bold type,

Not with you Ray. Would I use this to delete the troublesome folder/s, or remove the program?
I don't want to remove the program if I can find a way around these folders that it creates.

Originally Posted by Grumpy John

.......I don't want to remove the program if I can find a way around these folders that it creates.

I did some more research. It seems that the directories that are created contain the program's "Cache" Files that are used as DiVinci Resolve's undo record, or something like that.

There are a few complaint posts where people have complained about the behaviour of these cache directories and the files contained therein. It seems that DaVinci Resolve intentionally corrupts the permissions attributes on it's cache directories, so that the directories can't be accidentally deleted. ? why ? Bad programming idea ! Note: My giving the directory the name "Cache Directory" is the best guess I could make based on descriptions of what it does, as Blackmagic don't appear to specifically name it.

The Black Magic support web site talks about being able to configure within DaVinci Resolve where you want the temporary cache directories to be created. The default location for the cache directory is in your video data directory.

One possibility for a work-around, would be to configure DaVinci Resolve so that it creates it's Cache directory in, say a separate "temp" directory. You can then configure your Backup Software to ignore anything contained in that "temp" directory.

If that doesn't work, you could try making a post on the Blackmagic Support Forum.

Hope that info is useful.

Regards,

RoyG

It will delete the program but you dont want to so it looks like you can try the suggestion put forward by RoyG

Originally Posted by RoyG

I did some more research. It seems that the directories that are created contain the program's "Cache" Files that are used as DiVinci Resolve's undo record, or something like that.

There are a few complaint posts where people have complained about the behaviour of these cache directories and the files contained therein. It seems that DaVinci Resolve intentionally corrupts the permissions attributes on it's cache directories, so that the directories can't be accidentally deleted. ? why ? Bad programming idea ! Note: My giving the directory the name "Cache Directory" is the best guess I could make based on descriptions of what it does, as Blackmagic don't appear to specifically name it.

The Black Magic support web site talks about being able to configure within DaVinci Resolve where you want the temporary cache directories to be created. The default location for the cache directory is in your video data directory.

One possibility for a work-around, would be to configure DaVinci Resolve so that it creates it's Cache directory in, say a separate "temp" directory. You can then configure your Backup Software to ignore anything contained in that "temp" directory.

If that doesn't work, you could try making a post on the Blackmagic Support Forum.

Hope that info is useful.

Regards,

RoyG

Thanks for that Roy, pretty much backs up my thoughts.
I've joined the forum and made a post, but have to wait for admin to approve it. I'll probably see some responses tomorrow (hopefully)
I used photoshop CS6 to do some video editing today so I'll use that if DaVinci proves to be a PITA.

This morning I set up a folder called DaVinci Cache Files on an external hard drive that is not part of the backup set. This works fine as the directory created by DaVinci Resolve is now stored on a drive that does not get backed up.
I used a program called UnlockerPortable to delete the troublesome folders.
Still waiting for my post to appear in the Black Magic forum.

How do you get a copy of Unlocker Portable without getting a load of spyware/malware/bloatware?

Originally Posted by Cliff Rogers

How do you get a copy of Unlocker Portable without getting a load of spyware/malware/bloatware?

Reading around a few computer security related forums, it appears that some download sites add malware to the downloads that they're offering. According to one forum post, if you download Unlocker from the website of the company that actually owns the product (iOrbit), then you'll get a copy that is free of Malware and other nasties.

Note: Unlocker Portable is just one of many malware infected downloads that are available from download places like portableapps.com, afterdawn.com, softpedia.com, portablefreeware.com, and many many more! Leave Unlocker Portable, and other malware infected copies of Unlocker well alone, and download only from the iOrbit download page. The same goes for any other application that you are downloading from the Internet. Download only from a reputable website - which is usually the software author/owner.

The genuine Unlocker download link at iOrbit's web site is IObit Unlocker, Solution for "undelete files or folders" Problems on Windows 8, 7, Vista, XP, 10 - IObit

When you click the download link, it will open two (2) web pages. One window is titled "You will also enjoy our awarded protection - Advanced SystemCare Ultimate 9". Close that tab, unless you really want that iOrbit product as well. The other window that opens is titled "iOrbit Unlocker Free Download". Click the "Download Now" button to commence the iOrbit Unlocker download. The download will start automatically, and you'll get the usual save it or open it window. Best to save the file. While the file is downloading, another window will open for FreeApps Download, Free Windows, iPhone & iPad, Android Apps Download. FreeNew. There is information about Unlocker on this page, but there are also some spam and malware links on this page - so be careful, and close the freenew.net page, without downloading any unwanted crud.

I also downloaded a copy of "Unlocker Portable", just to see how much malware, etc, was packaged with the copy of Unlocker.

So, I fired up my Win10 test machine, did a VBox Snapshot (i.e. a full backup of the system) first, and then installed Unblocker Portable. Sure enough, a heap of malware was installed, as well as a few viruses, and about six questionable files that the anti-virus program considered suspect. There was also a big flurry of network activity immediately after installation, indicating that the malware, and/or the virus software, etc, was trying to "phone home", but was being blocked by the firewall. I then did a full system restore so that the Win10 system was back to the state that it was in immediately before Unlocker Portable and all it's crap was installed.

I then installed iOrbit Unlocker. There were no malware, viruses, etc, detected.

I then downloaded a copy of DaVinci Resolve 12, and installed it. Again no viruses or other unwanted software. Again, downloading from Blackmagicdesign.com (the owners of DaVinci Design) is the only safe way to download. Some other download sites for the DaVinco Resolve software are reportably serving up malware infested downloads.

As other people have found, the problem directory immediately appeared in the videos folder the first time that I ran DaVinci Resolve. With DaVinci Resolve 12 not running, I ran iOrbit Unlocker, and successfully unlocked the directory and it's contents. When I next ran DaVinci Resolve 12, the program immediately re-locked that directory. I then ran iOrbit Unlocker again, and unlocked and deleted teh offending directory --- but I'd forgotten to stop DaVinci Resolve 12 first. IOrbit Unlocker successfully unlockedand removed the offending directory, but DaVinci Resolve 12 crashed a few seconds later.

Because DaVinci Resolve 12 will repeatedly re-lock that offending directory, causing your backup program to fail. That's why I suggested in a previous post, that you should configure DaVinci Resolve 12 to save it's temporary cache files etc in a separate /temp directory. Many backup programs already ignore anything that is in /temp (or /tmp) directories, or if necessary you can configure your backup program to ignore the /temp and /tmp directories.

So, with that issue out of the way, I've now done another full system restore, as I've got some real software testing to do today on some software I'm in the middle of writing ---- and I need to use the Win10 Test box for that testing. So back to work for me.

I hope that info helps solve the problems.

Regards,

RoyG

Originally Posted by Cliff Rogers

How do you get a copy of Unlocker Portable without getting a load of spyware/malware/bloatware?

Beauty, I try to use filehorse.com or the original software supplier for all my downloads.

I avoid all those other places like portableapps.com, afterdawn.com, softpedia.com, portablefreeware.com, filehippo.net, cnet.com, brothersoft.com, lo4d.com, frewarefiles.com, etc

Even with filehorse.com, you have to be careful 'cos some of the adverts on the page try very hard to trick you into pressing the wrong download button.