Thread: WRA001 Inconsistent

woodmate,
for that to happen suggests that the two cut out squares in each arm are misaligned. And if you turned it upside down it would flop below 90 degrees? Are they all identical? Could you not file a bit out of one edge so that the arm drops down square?
Chris

Hi,
Mine are at a slight angle not as much as yours, about 8mm above the square at the end of the arm.
I have three sets bought when they first appeared.
Regards

You would imagine that the tooling setup to manufacture this particular item would be consistent. 8mm rise at the end (about 1.5 degrees), might be acceptable. May even decrease a little with some weight. I have included a photo indicating the level of the originally installed WRA001. Thank you.

My reply was designed to help with a fix.

All good, and appreciated. Thank you : )

I have a heap of these holding up a ton of wood too. In my opinion, those newer ones have a manufacturing flaw.

Part of the engineering design calculations of these will be that the top of the tube, which is bearing a large percentage of the weight, will have more metal behind the notch. I haven't done the math myself, but I suspect the original was correct.

Thank you for your feedback. Appreciated.

Could it be that the Triton sticker has been put on upside down and the arm needs to be on the opposite way up?
Have a look at this video by Dave at the 2:20 mark and see if anything makes sense from that.
https://www.youtube.com/watch?v=kmPwIdWe1Yo

That’s a good installation video. I did hear the presenter say the support arms sit at about a three to four degree angle. The presenter’s installation of the WRA001 rack shows the rack support arms are sitting pretty much at right angles to the spine. A three to four degree angle would be acceptable for most materials, including round or circular materials, and would only be a slightly noticeable angle when a level is placed on the support arm of an installed WRA001 rack, or square tool place against the spine and support should give some indication that it is close to a 90 degree angel. If I sit my support arm in the inversed position, the angle would be a tilt of approximately 20+ degrees. A little unsafe. The photo I have attached shows three support arms, the upper and lower arms are from the newly purchased WRA001, the lower support arm inverted, and the middle support arm from the originally installed WRA001.
Thank you for your submission. I appreciate your thoughts on my post.
IMG_1.jpg

I have approached the distributors. I think they suspect there is something amiss. Stock in their warehouse will be examined against my enquiry. I am interested in anyone that has installed WRA001 and found the support arms to be seated at an unrealistic angle. After all, this is just a shelving system, and should it have shelves made to sit on the support arms, one would think that the shelves be approximately 90 degrees to the supporting spine.

Good to see they are on to it. Look forward to their findings.

If you paid via ebay/paypal paypal now requires seller to cover return costs.

If its just one arm or perhaps a couple ,
see if the seller will allow you to send just the problem arms and NOT the whole thing.

Or even see if they will just send you the replacements without having to send them the problem ones.

hth

Thanks for your reply.

I Paid by EFTPOS.
I received a refund for the two WRA001, but cannot recover any of the shipping charges. I lost out by $150. I do not consider this to be fair, for a few reasons.
The batch was proven to be different to other established racks (all support arms at an unconventional angle). The retailer did offer replacements (approximately six week delay), and they could not guarantee the batch number would be any different, and, or, the angle of the supports.
It was confirmed by the importer, WRA001 that were in their warehouse were also at a greater angle than the documentation, images on packaging, and the photos I provided of establish systems. The distributor advised they had contacted the manufacture. That was the last I heard from the distributor.
It appears they are not really interested, and I’m discouraged from sending them an email every time, to keep reminding them I’m still waiting for a response.
When the Triton woodworking range was originally developed and manufactured the reliability and product assurance was excellent. Not any longer.

These aren't advertised as Triton, but they look the same and don't seem to have a problem.
Lumber/Storage Rack - Lee Valley Tools