Thread: Harold & Saxon chisel orders

I find it hard to believe Trent does not know who he has taken deposits from. It is sad that his buisness has gone under. I still live in hope that I'll get some tools one day. Im not banking on it but hope that he will make good when and if he can. I have had a similar conversation to Luckyduck as to Trents desire to do things very differently if he ever returns to making chisels. Way down the track for new stuff. Some time in the nex 12 months to get on with the back orders? We will see.

[QUOTE=Mr Brush;2032607]It might be an idea if he took his webpage down......

[URL="http://www.haroldandsaxon.com/"]Harold & Saxon


I could not possibly agree more. The fact that the site is still up and for all we know he is still actively taking orders and making chisels is the point at which my sympathy dwindles.

Originally Posted by LuckyDuck

When I spoke to Trent back in November 2016, he made it clear that he would not be making any more chisels for a "long" time, but that he would like to in the future. He said to manage wait times, he would no longer take deposits/orders, and IF he ever makes chisels again, it would be along the lines of making sets in general, and selling sets in general. Custom chisels, or made to order chisels from Trent, are a thing of the past, according to Trent in November 2016.

I totally agree with Mr Brush about waiting with a good reason. I actually spoke at some length with Trent, and raised the idea of leaving my deposit with him in the hope of getting chisels in the future -- even distant future. But he did not want the deposit hanging over his head. I mentioned that there were others on this thread who had deposits with him, and he did not like to hear that -- he made it clear that he wanted to return deposits where possible. He did not say so, but I got the impression, that he does not have a list of deposits, or is unable to access said list?

I might also remention that Trent's business has been deregistered. I'm sad to see it come to this, but so be it.

Good luck!

I think if he made off the rack chisels, the people who lost money with him and then saw stuff being made and then sold would be pretty irate.

This kind of thing isn't really that uncommon over here, though - business owner makes nice stuff, people want it, they open a business where they are a one-man-band trying to organize orders, production, shipping, acquisition of materials, etc, and they get overwhelmed or worse (depressed, anxious, etc. .....whatever) and their perception of reality changes and they do unreasonable things they never would have without a business.

On the flip side, the people who have run successful businesses have often said the same as he's said - they'd like to make stuff off the rack only. They make it, they post it, you buy it if you get it first, and they don't have to deal with a customer and constant waste of time talking to people to give them order status updates, etc.

I got taken by a custom guitar maker here before I was a woodworker, and I had excellent experience with other makers. The guy who took me for a ride would talk to you all day on the phone if you wanted and tell you anything you wanted to hear. The guy who ran a tight ship (Geoff Stelling) would talk to you for as brief as he had to, and he was set up so that you only called him if you had a question that the dealer couldn't answer - you didn't go to him first. You didn't feel very warm and fuzzy after talking to him on the phone, but man do they run a good business with super tight quality.

Of course, the wenzloff debacle here is pretty public, too. This sounds more like that (someone mention depression or anxiety above?).

If I were in the position you guys were in, I'd get my money back if you could. I have a dud $3000 guitar that is unfit for resale and that can't be fixed. I lucked out with the guy who took me for a ride, though - lots of people sent instruments to him to repair and never got them back, and some sent as much as $20K for custom orders and never got anything. It would appear that if you ordered from overseas, he saw you as a helpless target.

Hi Folks,
I've just been contacted by Trent and he has asked me to let people know that he is almost ready to jump back into production. But, first he wants to make good on any back orders and refund any deposits that people believe are outstanding. My contact has been through facebook, I have a current Mobile number but initial contact through email would be best.
[email protected]
I feel confident that if you make contact you will find Trent is in a much better place now and he will respond. Tell him Kev sent you...lol.
I hope all will be resolved once and for all shortly.

Thanks Kev, that is good news and restores my faith. I guess I will be like some others having paid 50% deposit via the group buy.
fletty

Speaking of restored faith, my chisels arrived in mid December but were ‘domestically impounded’ before becoming my Christmas gift, and what a gift they are....

AA20E4C3-1035-4D8C-9F94-B5B5FD12E86A.jpg

fletty

Good to see. I love the look of these. I’m told mine are not too far away. I hope you enjoy them.

Originally Posted by fletty

Thanks Kev, that is good news and restores my faith. I guess I will be like some others having paid 50% deposit via the group buy.
fletty

Mine was paid in full & well before the group buy,I still have faith in Trent honouring my order from way back when.
Would be nice to get my hands on mine soon!

Originally Posted by John Saxton

Mine was paid in full & well before the group buy,I still have faith in Trent honouring my order from way back when.
Would be nice to get my hands on mine soon!

Hi John,
Have you made contact with Trent in the last few months? The email on the website is active and is now being checked regularly. I suggest you touch base to reconnect and clarify things.
He is making in roads and I have faith he will make good. In time.
All the best
Kev


Sent from my iPhone using Tapatalk Pro

Originally Posted by kevjed

Hi John,
Have you made contact with Trent in the last few months? The email on the website is active and is now being checked regularly. I suggest you touch base to reconnect and clarify things.
He is making in roads and I have faith he will make good. In time.
All the best
Kev


Sent from my iPhone using Tapatalk Pro

Hi Kev
I have made numerous requests through emails to him over the years to see my order through to completion ,I will try one more time .Be nice to get them before I am much older!

My set arrived before Christmas also. Very happy with it

Including myself that is three sets identified.

My set is pictured here:

Best Xmas Pressy You Ever Had?

Regards
Paul

Email sent to Trent with the resultant reply that my Ultimax chisels are in the mix to be finished off very shortly.His reply intimated that I would have them in my hands without too much delay.
I can only hope that this time it will ring true.
I look at the set of mortise chisels I have from him the workmanship is just quality & a pleasure to use, this is why I have hung in here & not as once previously thought of forgoing my monies paid in lieu.
There at last sounds a degree of contentment amongst those of you who have had your chisels delivered .I expect you will all get years of continued satisfaction in having Trent's chisels to compliment your tool chest.

Anyone had any recent updates form Trent? I ordered a set from him back in November and haven't heard from him since I paid a deposit.