Thanks: 0
Likes: 0
Needs Pictures: 0
Picture(s) thanks: 0
Results 1 to 15 of 22
Thread: Lee Valley
-
30th November 2005, 01:23 AM #1
Lee Valley
Gday all,
I decided to post this thread here cos i couldnt decide where else to post it.
I have just completed my first transaction with Lee Valley and i can honestly say that it has been one of my better experiences buying stuff on the net.
I ordered last nite, a follow up email was in the box when i checked this arvo advising me of postage/*freight cost and asking for a decision.
I sent the email at approx 6.00pm and recieved a reply about 3 hours later.
Talk about service!!
Why is it that i can get that kind of service from a company more than 30K kms away but cant get the same type of service from merchants less than 300 kms away.
Hats off to Lee Valley......i will not hesitate to do business with them again...the same cant be said for the others.
Steveif you always do as you have always done, you will always get what you have always got
-
30th November 2005 01:23 AM # ADSGoogle Adsense Advertisement
- Join Date
- Always
- Location
- Advertising world
- Age
- 2010
- Posts
- Many
-
30th November 2005, 05:53 AM #2
Welcome to the addiction known as Lee Valley. I have been dealing with them for years and can honestly say that I have not had one complaint. I think the Lee family needs to open a business school
Cheers__________________________________________
When all else fails- buy new tools - shiny expensive ones
-
30th November 2005, 06:19 AM #3Senior Member
- Join Date
- Jul 2005
- Location
- Castle Hill
- Age
- 59
- Posts
- 239
I agree
My experiences are the same as the above. Thay always seem so willing to help, and it's true.....it becomes a bit of an addiction; more tools, more tools.
Anthony
-
30th November 2005, 09:02 AM #4Originally Posted by maglite
Two points:
I'm not detracting from LV's service. I use them and they could write a book on customer relations and efficiency
Some of our local suppliers, simply would appear not to give a stuff about customer relations. Thats their company culture and all the revenues in the world won't change it. Market forces will (eventually)Bodgy
"Is it not enough simply to be able to appreciate the beauty of the garden without it being necessary to believe that there are faeries at the bottom of it? " Douglas Adams
-
30th November 2005, 11:42 AM #5
I read a remark by Rob Lee that all this excellent (understatement of the year) service can only be achieved with having a sufficient number of dedicated people. He did note that it was expensive to employ all these people, but that LV works that way and that is why people keep going back for more. In fact, at the time of the article, LV had a full time staff of 19 people just for the IT department. LV do have a winning recipe, and I hope it never changes (hint for Rob).
Regards
Les
-
30th November 2005, 02:07 PM #6
I agree. Lee Valley are great. I have ordered stuff from them 3 or 4 times and have never had a problem.
Just one point, Bodgy. LV are in Canada, with a national market of just 30,000,000 scattered across a country that is bigger than either Oz or the US. Having the US next door, with its population of 300,000,000 is the huge advantage they have over any Oz retailer.
Rob.
It only takes one drink to get me loaded. Trouble is, I can't remember if it's the thirteenth or fourteenth.
-
30th November 2005, 02:29 PM #7
Quite correct Rob, and their focus is obvious from their Web site and the fact the default prices are $US not $Canadian, aided by the fact that the US and Canada have free trade across the border.
Useless fact: the last time the United States was militarily defeated at home was by Canada!Bodgy
"Is it not enough simply to be able to appreciate the beauty of the garden without it being necessary to believe that there are faeries at the bottom of it? " Douglas Adams
-
30th November 2005, 04:36 PM #8Originally Posted by Bodgy
Well, International customers pay $US, the old de facto standard. I have been a customer for about 20 years and have never had bad service from them.
The thing about customer service isn't just online. I have been to five of their stores and recieved the same sterling service every time. The opposite is true closer to home.
I think the war of 1812 was pretty much a draw, or it was called off for lack of interest or something.
Greg
-
30th November 2005, 04:46 PM #9
Pigs ####!
Lee Valley may need 19 people to service their IT clientele, they may need 100 to service face to face clients, I dunno. Just because the US market is larger, that is no excuse for poor service, here there or anywhere.
Lee Valley excel in an area where most businesses fail. Lee Valley prospers while other vendors tell us how hard they are doing it. Maybe others should learn that clientele are a pretty damned important part of business. Maybe then they wouldn't whinge about how hard it is in business, how difficult customers can be, and why potential clients can expect poor customer service. I won't put up with that #####, it's my money and I'll spend it where I want, and that's with people that appear to appreciate my business.Boring signature time again!
-
30th November 2005, 07:35 PM #10
We probably all agree with you Outback.
However, apart from service, LV sell at a good price by comparison with any sensible alternative available to us here in Oz. They get my business because of the price. If their service was rubbish they would lose my business regardless of their price.
They are able to maintain low prices because they have 300,000,000 people living right next door and, by virtue of that, they can move a lot of product.
We are doubly lucky here in Oz in that LV not only maintain their quality service when dealing with us, they also offer us the price benefit of their huge market place.
My $0.02 (US$0.014779)(CAN$0.017249) worth.
It only takes one drink to get me loaded. Trouble is, I can't remember if it's the thirteenth or fourteenth.
-
30th November 2005, 08:30 PM #11
My 2c worth.
A while back I was smitten with the new router plane that LV had introduced, so ordered one.
I was quickly informed that there was a production issue with one of the cutters (the 1/4" one), but the plane and other cutters, etc were shipped after a small delay whilst they tried to fix the issue.
I recently emailed Rob Lee about when I might expect to receive the errant 1/4" cutter, and have received several explanatory emails directly from him - then an advisory one that it has been sent.
The point being, that the Pres (?) of LV himself takes the time, and makes the effort, to contact a single customer halfway across the world about an item that retails @ US $6.50. Stunning!
I know that I'll just keep going back there, even for little bits 'n bobs. (i've got most of their planes now anyway ); even have a special drawer for all the veritas instruction sheets . Woe is me!
Cheers!
PS If you read this Rob: Thanks for a service that defines first-rate!
PPS the said 1/4" router plane cutter arrived today!
-
30th November 2005, 08:34 PM #12Originally Posted by outback
-
30th November 2005, 09:20 PM #13Originally Posted by Robert WA
It's the same with Oneway - an other Canadain company that has service second to none. I hear a lot of Oneway owners say the same thing. They bought their Oneway lathe because of the reputation for excellent service even though they could get a similar lathe for quite abit cheaper. It's also why I bought the lathe, you can trust they won't play games with you when you need service.
-
30th November 2005, 09:44 PM #14
Can we all just agree that LV are the duck's guts?
Craig (another happy LV customer)
-
30th November 2005, 10:12 PM #15tight five
- Join Date
- Feb 2005
- Location
- fremantle wa
- Age
- 55
- Posts
- 45
a wise old plumber once told me ##### flows downhill
if it's ##### at the top it will be ##### at the bottom
(dosn't matter how big your staff or client base)
the only down side for us in WA is frieght cost
if anyone else in WA wants to get together for a purchase and share the mail costs give me a pm
Similar Threads
-
ordering from lee valley
By kats1719 in forum HAND TOOLS - UNPOWEREDReplies: 7Last Post: 20th November 2005, 12:03 PM -
Review - Lee Valley / Veritas Medium Shoulder Plane
By Dean in forum WOODWORK - GENERALReplies: 3Last Post: 22nd September 2005, 09:55 PM -
Lee Valley
By ryanarcher in forum WOODWORK - GENERALReplies: 8Last Post: 1st March 2005, 04:00 PM -
Experience with Lee Valley Tool Ltd shipments
By burn in forum WOODWORK - GENERALReplies: 17Last Post: 28th July 2004, 10:41 PM -
Lee Valley
By DarrylF in forum HAVE YOUR SAYReplies: 2Last Post: 12th March 2004, 12:37 AM