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  1. #16
    Join Date
    Jul 1999
    Location
    Glen Iris, Vic, Australia
    Posts
    2,196

    Default

    Yeah I get the brand new car thing. Especially since they start asking you to pay the first $300+.
    I was told by my mechanic of three decades they are not worth it.
    Especially, if you can get a WOVR at half the price.

    ====

    Sounds suspect to me.

    Is there an Ombudsman for tools like there is for the telecommunication Industry?

    ACCC?

    https://www.accc.gov.au/consumers/co...tAProblem:1:20
    Thanks,
    Barry G. Sumpter
    May Yesterdays Tears Quench the Thirst for Tomorrows Revenge

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  3. #17
    Join Date
    Jul 1999
    Location
    Glen Iris, Vic, Australia
    Posts
    2,196

    Default

    Repairs warranty manager had a standard response from warranty disqualifications.
    ~ "Not used correctly in the manner designed/intended"
    Was trying to tell me I was cutting 2x4s (35x90) at 90mm and trying to push the stop too far.
    I'd cut at 35. Not 90. Not a contractor if that's what they do.
    I'd cut on a mitre saw anyway.

    My argument is light personal use for a product sold as heavy duty contractors job site saw.
    So not made to heavy duty specification as sold.
    Since you're required to raise the blade to full height to change the riving knife or blade.
    And that if owners could possibly do that then the saw should be designed to stop it from happening.
    i.e. bad design. Passed off and incorrect use.

    And using a catch all phrase without evidence to get out of an expensive warranty repair on a part made to specifically break down.

    Filled with ACCC.
    Writing a complaint letter as advised.
    Thanks,
    Barry G. Sumpter
    May Yesterdays Tears Quench the Thirst for Tomorrows Revenge

  4. #18
    Join Date
    Jul 1999
    Location
    Glen Iris, Vic, Australia
    Posts
    2,196

    Default

    "This warranty does not cover part failure due to normal wear or tool abuse."

    Not normal wear as its light personal hobbyist use and NOT used on job site every day.
    So it has to be tool abuse.
    So easy to claim this as they are the manufacturers and have the last say and don't need evidence.





    Thanks,
    Barry G. Sumpter
    May Yesterdays Tears Quench the Thirst for Tomorrows Revenge

  5. #19
    Join Date
    Oct 2008
    Location
    Brisbane
    Posts
    145

    Default

    Only recourse you have is under the Consumer Traded act, good luck getting assistance , I’d just cop it on the chin and pay for it. Not worth the hassle tbh. Be happy you have a repairable solution. Other side is you have a saw that wont go up or down, like a Triton lol


    Sent from my iPhone using Tapatalk

  6. #20
    Join Date
    Jul 1999
    Location
    Glen Iris, Vic, Australia
    Posts
    2,196

    Default

    Triton do go up and down.

    But, yeah, had my say with the warranty manager.
    Hopefully, he'll go ahead with me paying for the repair.

    Now I have to break the news to the good lady.

    This has completely messed up my GoT excitement.
    Thanks,
    Barry G. Sumpter
    May Yesterdays Tears Quench the Thirst for Tomorrows Revenge

  7. #21
    Join Date
    Jul 1999
    Location
    Glen Iris, Vic, Australia
    Posts
    2,196

    Default

    Got the go ahead from the lady.

    notes to self:
    Faulty design - stainless steel screw against inferior mixed aluminium alloy threads
    stainless steel screw should have a stop to keep the handle and beveled gears from moving and stripping out the threads.
    Intentionally left faulty design uncorrected to generate repair revenue.
    Using "tool abuse" as a cover all reasons not to honor expensive warranty repair.
    Thanks,
    Barry G. Sumpter
    May Yesterdays Tears Quench the Thirst for Tomorrows Revenge

  8. #22
    Join Date
    Nov 2012
    Location
    SE Melb
    Age
    64
    Posts
    1,277

    Default

    Firstly, do you use dust extraction under the saw table, if not the accumulation of saw dust could cause the threads to be filled, and forcing it could strip it. However, the thread should be of a square type otherwise it's a cheap design. Because square threads don't strip easily.

  9. #23
    Join Date
    Jul 1999
    Location
    Glen Iris, Vic, Australia
    Posts
    2,196

    Default

    Yes, Another example of poor design left intentionally to promote dishonest non-warranty repair for an income stream.

    Ran into that before. Stopped. Conducted research.
    And found all you need to do is clean the threads and guides.
    I had just cleaned the threads the day before as a matter of preventative maintenance.
    No chemicals.

    Just like a stop should be introduced to keep the crank from moving past a point instead of allowing the threads to take the weight, a sleeve should be fitted keeping the sawdust off the threads.

    Poor design. At buyers expense.
    Thanks,
    Barry G. Sumpter
    May Yesterdays Tears Quench the Thirst for Tomorrows Revenge

  10. #24
    Join Date
    Jul 1999
    Location
    Glen Iris, Vic, Australia
    Posts
    2,196

    Default

    Just found this on a dewalt repair vid.


    ...
    DO not use any type of lube..... ONLY compressed air or a blower. I have three of these 745s because they jammed up ruined the thread on the gear case, did not have time to order a new gear case. I cut and rip P.T. wood and composite door casing all day everyday yes I clean the hell out it everyday but still dust and composite accumulates on the gear case threads and guide rods due to the humidity here south Florida. my third saw just started acting up so I just ordered two gear cases The main thing would be to disassemble and clean it properly at least once a month!.
    Thanks,
    Barry G. Sumpter
    May Yesterdays Tears Quench the Thirst for Tomorrows Revenge

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