Thread: A letter to the Bank Manager

Dear Bank Manager,

I am writing to thank you for bouncing the cheque with which I endeavoured to pay my plumber last month. By my calculations some three nano-seconds must have elapsed between his presenting the cheque, and the arrival in my account of the funds needed to honour it. I refer, of course, to the automatic monthly deposit of my entire salary, an arrangement which, I admit, has only been in place for eight years.

You are to be commended for seizing that brief window of opportunity, and also for debiting my account by way of penalty for the inconvenience I caused your bank. My thankfulness springs from the manner in which this incident has caused me to re-think my errant financial ways. You have set me on the path of fiscal righteousness.

No more will our relationship be blighted by these unpleasant incidents, for I am restructuring my affairs in 2013, taking as my model the procedures, attitudes and conduct of your very own bank.

I can think of no greater compliment, and I know you will be excited and proud to hear it. To this end, please be advised about the following changes:

First, I have noticed that whereas I personally attend to your telephone calls and letters, when I try to contact you, I am confronted by the impersonal, ever-changing, pre-recorded, faceless entity which your bank has become. From now on, I like you, choose only to deal with a flesh and blood person.

My mortgage and loan repayments will, therefore and hereafter, no longer be automatic, but will arrive at your bank by personal cheque addressed personally and confidentially to an employee of your branch, whom you must nominate. You will be aware that it is an offence under the Postal Act for any other person to open such an envelope.

Please find attached an Application for Contact Status, which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that all copies of his/her medical history must be certified by a Justice of the Peace as a true copy of the original document and that the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof. In due course, I will issue your employee with a PIN number which he/she must quote in all dealings with me.

I regret that it cannot be shorter than 28 digits but, again, I have modeled it on the number of button presses required to access my account balance on your phone bank service. As they say, imitation is the sincerest form of flattery.

Let me level the playing field even further by introducing you to my new telephone system, which you will notice, is very much like yours. My Authorised Contact at your bank, the only person with whom I will have any dealings, may call me at any time and be answered by an automated voice. By pressing the buttons on the phone, he/she will be guided through an extensive set of menus: 1) to make an appointment to see me, 2) to query a missing repayment, 3) to make a general complaint or inquiry, and so on.

Sincerely,

A very satisfied customer