Thread: Belic tools & machinery pty ltd

Certainly not the best service.

I do believe people are susceptible to make mistakes and some forgiveness/understanding should be given but they should also try to make it up to you I think the least they should do is pay for the freight but I see you have already paid for that
I would ask them for some sort of good will to prevent you informing the woodwork of there poor customer service community just be careful you only tell the facts

I had a similar but different thing happen recently when I had booked some concreter's to do some work but did not turn up and offered no form of retribution so now they do not get my recommendation and I know that has cost them potential $20,000 of work that I could have recommended them for. who is the goose

Good luck

Originally Posted by robyn2839

Belic Tools & Machinery Pty Ltd
Head Office 2/ 256-258 Frankston-Dandenong Rd Dandenong Victoria 3175
has anyone had dealings with this Melbourne company

Bob,


I've had dealings with them through their Blackburn South store, albeit about 15 years ago. I bought my original compressor and nail gun from them as well as my first lathe.

Never had any problems with them but that was personal shopping. As I said they have been around for at least 15 years so they are not a fly by night operator.

I suggest you talk to them. Hope this helps.


Peter.

You are right to be concerned Bob> it should arrive in the next day or so. If not you might try Consumer affairs.

starting to look that way, serves me right for buying so far away but they seemed to be reputable and a big company,wont even answer emails, what a way to run a business ..........bob

just spoke to them again and was told it was posted on Tuesday, and would take 5 days to get here
will be waiting to see what happens next week, not bad considering i paid for it almost three weeks ago, and then i received an email to say it was posted two weeks ago, will never use these people again they just wont and don't answer emails when i enquire i have to ring them ,and get Bs anyway. will keep you updated when and if it comes next week., cant wait to fill out their feedback form........bob

Hope all works out well in the end Bob. It shouldn't be a chore dealing with a company, but unfortunately it does turn out that way at times.

saw arrived today , check this out, imagine how happy i am now, bloody joke.....bob

Is that meant to be a brand new bit of gear?

yes brand new from them just unpacked it

I do not know what to say except I feel for you

I hope you give them hell that is no way acceptable

That's very poor.
Decide how you want this resolved (i.e. what you will be happy with) and then go get 'em.

Robyn,

I work near them, if you need someone to help with face to face (like to inspect before shipping a replacement) give me a PM.

am going to go for a refund now , i have had enough of this, what a nightmare.i can do without the grief....... thanks for that .bob