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  1. 7th March 2007, 09:07 PM #1
    West OZ Mark's Avatar
    West OZ Mark
    West OZ Mark is offline Senior Member
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    Default Carba-tec Service

    I bought a new Spindle Moulder, Thicknesser and some smaller items from Carba-tec. When they arrived I pulled the packaging of the Thicknesser and put it together with no problems. As soon as I went to take the packaging of the Spindle Moulder I realized they had sent me the wrong machine.

    Biggest problem was that I live 300km away from Perth.(Oh No!!)
    When I contacted Carba-tec and explained the problem I though I would have to send the wrong machine back and wait for the correct moulder to arrive but no. Geoff from Carba-tec jumped in the ute with the new machine and drove all the way to Bridgetown and swaped the Spindle Moulders over and drove all the way back to Perth again.

    Now thats what I call service. Mistakes happen but what a company does to rectify a problem makes them stand out from the rest.
    When I die, I want to go peacefully like my Grandfather did, in his sleep---not screeming, like the passengers in his car.
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  2. 7th March 2007 09:07 PM # ADS
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  3. 7th March 2007, 09:14 PM #2
    ss_11000
    ss_11000 is offline You've got to risk it to get the biscuit
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    well done carbatec WA.
    S T I R L O
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  4. 7th March 2007, 09:20 PM #3
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    Wood Borer
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    Excellent service indeed, I hope their good service is rewarded by more customers.
    - Wood Borer
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  5. 7th March 2007, 10:26 PM #4
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    Ironwood
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    Thats great service. Good onya Carbatec WA
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  6. 7th March 2007, 10:34 PM #5
    Buzzer
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    Thumbs up

    Glad to hear of a good service story!
    Cheers,
    Buzzer
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  7. 7th March 2007, 10:42 PM #6
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    SPIRIT
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    my dad took me to carbtec springvale for my birthday ,pick anything you like everyboby there was great
    smile and the world will smile with you
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  8. 7th March 2007, 10:57 PM #7
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    Cliff Rogers
    Cliff Rogers is offline Timber Hoarder
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    Good stuff.

    Would I sound cynical if I suggested that the wrong one may have been worth more than the right one?
    Cliff.
    If you find a post of mine that is missing a pic that you'd like to see, let me know & I'll see if I can find a copy.
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  9. 8th March 2007, 12:03 AM #8
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    lesmeyer
    lesmeyer is offline The West is Best
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    This is the quality of service that I have always received from Geoff and all the others at Carba-Tec WA.
    5 star service indeed.
    Les
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  10. 8th March 2007, 01:41 AM #9
    bsrlee
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    Yes, Carbatec WA seems to be 'King' of the WA woodworking tool suppliers , and seem to garner more praise than any of the other Cartatec franchises - its just a pity that shipping stops me from buying there
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  11. 8th March 2007, 02:44 AM #10
    rodm
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    I have used CarbatecWA since they were Woodstock in Balcatta Road and can't fault them. All the staff are friendly and helpful and any issues I have had have been resolved without fuss.

    It doesn't surprise me that they made good the problem with your Spindle Moulder for these reasons and because it is a nice drive down your way.

    We need to support these specialist sellers if we want to be able to buy more than an Ozito orbital sander. Has anybody else noticed the shift in the type of stock Bunnings are holding. I went in a couple of weeks ago to buy a tap (threading) and was told they are not a fast moving item and they no longer stock them. I had a look around in the tool section and could not see a quality band name power tool on display. Not a rant just an observation.
    Cheers,
    Rod
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  12. 14th March 2007, 12:09 AM #11
    BobL
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    Quote Originally Posted by rodm View Post
    Has anybody else noticed the shift in the type of stock Bunnings are holding. I went in a couple of weeks ago to buy a tap (threading) and was told they are not a fast moving item and they no longer stock them. I had a look around in the tool section and could not see a quality band name power tool on display. Not a rant just an observation.
    A lot of those big hardware stores are turning into variations of Department stores, soft furnishings and pots plant tubs seem to dominate the stores. And what about trying to talk to someone who knows anything about what they are selling???
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  13. 14th March 2007, 01:15 AM #12
    rodm
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    On the bright side maybe we might see a return of the suburban hardware store. They are creating a niche market by reducing their range of hardware items in favour of outdoor and soft furnishings.

    I don't expect any advice from Bunnings.
    Cheers,
    Rod
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  14. 14th March 2007, 09:01 AM #13
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    Wongo
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    Carba-Tec in Sydney has a good team too. Jerry, Liz and the boss are friendly and helpful.
    Visit my website at www.myFineWoodWork.com
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  15. 14th March 2007, 09:09 AM #14
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    On the bright side maybe we might see a return of the suburban hardware store. They are creating a niche market by reducing their range of hardware items in favour of outdoor and soft furnishings.
    We live in hope.

    Our local Mitre10 started life as one of those hardware shops that sold tools and nails and building supplies. Then they became a Home hardware and started stocking jugs and irons and coffee makers. Now they are a Mitre10 and you have to crawl over the outdoor settings and barbecues to get to the tiny nuts and bolts section down in the far corner of the building.

    They had a "Mammoth Tool Sale" last week. I went in to have a look and it consisted of a couple of tables of $2 quality 'Medallist' brand tools.
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  16. 14th March 2007, 04:08 PM #15
    baxter
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    Can somebody please open a Carba-Tec, MIK INternational or similar in Newcastle. The pictures aren't the same!
    John H
    Why do I never seem to cut "too long"?
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