Thread: Masters no more

Will I miss Masters - probably not. I wasted time visiting the store on a couple of occasions. Did not have what I went in for, one item was not even stocked, although other hardware stores carried the item.
Strange how they are not running their "when their gone, they are gone" ads..

Good bye old friend.
Rest well.

Turned put not to be such a good friend in the end - left without even saying goodbye. I was in Preston on Saturday morning so dropped in to the Northland store to find that it had unceremoniously closed on the Friday. Dropped in to Hawthorn on Sunday morning to find it had already closed as well. Looking at their website they showed being closed from Monday onward but still had opening hours right up until Sunday. And I wasn't the only one at both stores either.


Tools

Well, Bunnings Fyshwick Canberra has pulled the foot RIGHT OFF the accelerator since Masters has closed.

This morning I had to wait 40 minutes for a forklift driver. Three visits to the trade desk, 4 open mike pages and 2 seperate discussions with "assistants" to get the grumpiest nasty cuss to help me out.

You'd think I was asking for a kidney donation or asking for charity rather than do their job.

One hour to buy a piece of ply.

Zero competition now. Expect even worse service and even higher prices.

What an outcome.

Bunnings already had bad service around here. Masters made them pull their socks up bit. I avoided Bunnings and always went to Masters.....now gone. now it will get worse.

Ladies and gents, while Masters has gone, the only way to get Bunnings to pull there socks up is to use there Feed Back - Complaints page on there website.

If enough people continually bombard them with negative customer experiences they will eventually fix the service.

Also Social Media is a great way of spreading the word about both good and poor service experiences...

It's now up to us the consumer, the customer to put the right pressure to bare on the Bunnings Management to force a culture charge for the better and good of the hardware industry....

Just my 2bobs worth.... Cheers, crowie

Originally Posted by crowie

If enough people continually bombard them with negative customer experiences they will eventually fix the service.

Maaaaate, I wouldn't even waste the pixels because it will make zip difference. They are in a virtual monopoly, and clearly don't give a toss. Certain individuals do, like Grumpy John for example, but as a company they just don't care. Their responsibility is to their shareholders to give them a dividend, at our expense of course.

My understanding is that construction of Bunnings Katoomba will start in January - diagonally across the road from the pretty lacklustre Home Hardware (maybe that will change with Metcash ownership.....). Now from Bunnings Katoomba I will expect pretty good service....for a while.....until HH closes down. Then it will all turn to crud again, but at least the range on offer will be bigger.

Originally Posted by crowie

Ladies and gents, while Masters has gone, the only way to get Bunnings to pull there socks up is to use there Feed Back - Complaints page on there website.

If enough people continually bombard them with negative customer experiences they will eventually fix the service.

Also Social Media is a great way of spreading the word about both good and poor service experiences...

It's now up to us the consumer, the customer to put the right pressure to bare on the Bunnings Management to force a culture charge for the better and good of the hardware industry....

Just my 2bobs worth.... Cheers, crowie

Good idea crowie.
They, the staff, are very inclined to disappear as soon as there are few customers about. Let's give them an earful as soon as the service does not come up to a reasonable standard.
Cheers, Fred

Social media is the best bet for complaints, a lot of companies are very proactive about responding to FB and Twitter complaints due to the public nature of the platforms. On the other hand there are some companies that don't give a toss and will delete posts that don't give glowing reviews.

Bunnings is really no different from any large company or retailer, in the final analysis it comes down to the people they employ.

It also very much depends on the culture in each particular store.

My son lives in Golden Grove, a northeastern suburb of Adelaide. The nearest Bunnings to his home is at Parafield. He hates going there as the service is atrocious, their stock holdings are worse. He works close to another Bunnings, at Munno Para, whenever possible he goes there as the service is great, the people are very helpful and their stock control is excellent. Only difference must be the people that work there and the local management of these 2 stores. We have 2 Bunnings stores in Bendigo and there is a difference in service between those 2 as well, but not to the extent that my son experiences in Adelaide

Originally Posted by Big Shed

We have 2 Bunnings stores in Bendigo and there is a difference in service between those 2 as well, but not to the extent that my son experiences in Adelaide

Which one is better? I go to the one at Kangaroo Flat a bit when doing work on our IP but haven't been to Epsom

Tools

The KF one is much closer to me so I normally go there. Service is OK but it seems to depend on which staff are on. Been to the Epsom one a few times when I have had the car in for service and found the service there not as good as at KF, but by no means could be described as bad.

They don't seem to stock a lot at KF. The range is very limited IMHO

Tools

For sale one flag
Vintage but brand new asking $1000


Cheers Matt