Thread: Service at Bunnings.

Originally Posted by Toyboy

I have just completed another 1,020 kilometre round trip to Bunnings in Toowoomba. Now I know they (Bunnings) get bagged a lot, but I have to say that the service I have received each and every time, is second to none.
Every staff member I have encountered in all departments I have visited, has been very helpful and friendly.
Any time I need 'stuff', I have no hesitation in travelling the 12 hours and 1020 kilometre round trip for the outstanding service they provide.
There are a lot of businesses that would do well to emulate their style.

Maybe they should teach the staff at Morwell as they are hopless i have gone in for something and waited and got stuffed around for an Hour. I run a carpentry business and can't waste time like that. So I don't deal them I got to the local Home hardware where you get real service.
Also quotes come back to me with items not as i described so you can't compare prices.

Regards
Jamc

Originally Posted by Toyboy

The guy at the desk then asked another staff member to grab the "50cm flex joiner with 50x30 quad ends (or something like that), for this gentleman". There was no put-down or smirking on the part of the staff member. The customer was happy and I was impressed.

I then apologised to the staff member in advance, because I also had a weird request and his response was, "Mate, no need to apologise. Without you and every other customer who turns up, I wouldn't have a job. That's what I'm paid to do, and I've got clean hands and I don't work up a sweat."

All in all, I am very happy with the service I get.

That's the sort of service I was hoping for, especially when I asked to be put through to the trade desk.

It is the trade desk - they at least should know about things like nail gun nails (don't tradies use them? - Oh wait, tradies would know what they want, and wouldn't have to ask! - Guess I should have read the thread about insider tradies closer!)

Hey Stuart. I wonder if it's because they are not busy enough. The Toowoomba store is massive and the staff are always on the go.
I reckon the quiet stores might give people time to 'think' and as soon as they're interrupted, they get all ????ty. Just a thought.

By the way, why are you up so early?

I have three Bunnings stores within driving distance and
have found the staff at all of them very helpful - if you
can find them.

In my experience, I tend to find bunches of them having
team meetings or whatever they do in groups.

Hey Barry,
C'Mon ;-)

ALL stores are within "DRIVING" Distance.

Just depends on how long one wants to drive for.
My 2nd nearest one is over 2 Hours away.

I now tend to combine a number of things to do into the One trip....

Centrelink and Gov have a lot to do with people working where they work these days as well as Employment Agencies. The companies hire especially if they are getting gov $$$$ to take them on.

2 Bunnies stores to choose from 15 min drive to each or further 20 min drive and another 2

2 Mitre 10's

1 Home Hardware,

Blackwoods 20 mins.

trouble is $$$$$ cash

Well Im glad some people are getting service out of Bunnies because I was at my local Bunnies last week trying to get some info on some doors, after noticing the special orders desk was unattended , I went to track down a staff member to see f they could help me, I eventually found one hiding in the isle pretending to be busy,and deep in thought ,after waiting patiently, for what seemed like an eternity...I was just about to flick him on the ear to wake him up or to see if he was alive ,I then inquired about the special orders desk and he said that "so and so" was sick today and no special orders would be taken, now if someone called in sick at my work things dont just stop`!! people cover their positions its called multi skilling.... I have never had great service from Bunnies ever!!! the only time they make you feel welcome is when the lady at the front door greets you and says "hello sir rah rah rah" and the same when you are leaving and walk out the door" never during the visit!!!

Originally Posted by Toyboy

Hey Stuart. I wonder if it's because they are not busy enough. The Toowoomba store is massive and the staff are always on the go.
I reckon the quiet stores might give people time to 'think' and as soon as they're interrupted, they get all ????ty. Just a thought.

By the way, why are you up so early?

Could well be - perhaps she was painting her fingernails or something girlie. Couldn't possibly have been looking at any grimy boy things like product range.

Up early as have to take my labourers (aka my parents) to the airport for their return to NZ. Don't know why I'm letting 'em go - my shed isn't finished yet!

Originally Posted by Barry Hicks

I have three Bunnings stores within driving distance and have found the staff at all of them very helpful - if you can find them? In my experience, I tend to find bunches of them having team meetings or whatever they do in groups.

Hey Barry - we must be going to the same one.

It's a bit like the tram saying here in Melbourne. In that you don't see any for a while then they all come past at the same time!!. However, I don't know if it is dangerous working at Bunnings given they go around in at least pairs. The other week I went into the local branch and I went to seek some advice off a couple of them (who were chatting to one another at the time) after a minute of waiting by the side of them (whilst they had been slagging off a colleague) I said I am sorry to interupt your little chat but could I have some advice on........ You should have seen the look on one of the guy's faces. I told him I was an investor in both the Bunnings Warehouse fund and Westfarmers and I expected a bit more courtesy towards the customers, especially given that it appears from reading many blogs on the internet that there is a perception in the public eye that customer service standands are not that high (good) at BUNNINGS. I acted on his advice and not only spoke to the (acting) manager but I sent an email to branch manager from whom I am still waiting a reply. Hopefully it won't be too long, or I will have to seek one from the main office.

MH

Service ? What service ?

I used to be a Bunnies addict when they first appeared and since then , slowly but surely," service" has been made redundant. Bunnings aprons will be valuable antiques very soon I'm sure.

Needless to say if I want advice, I dont waste my time any more by going to the big green shed . I only go there if I know what I want , and if I know where it is and that they normally have it in stock.

I went to my local Mega Mitre 10 today ( I dont normally go there ) for some bathroom fittings and wait for it - 3 times I was asked if they could be of assistance within 15 minutes in different departments. I told the guy what I wanted and he took me to exactly what I wanted now thats what I call service.
Neil.

Thank god someone is having the same problems with Bunnies as me I was starting to think all the best Bunnies Shops were North or south or even west of the Borders of NSW!!!

Bunnings +Service = Oxymoron

Jerry

War does not decide who is right. War only decides who is left.

Isn't Bunnings Called "Bunnings Warehouse", not Bunnings retail?

I would expect little to no service at a warehouse as compared to retail.

Originally Posted by Buzzer

Isn't Bunnings Called "Bunnings Warehouse", not Bunnings retail?
I would expect little to no service at a warehouse as compared to retail.

I am not sure if that is right, I buy materials from a local warehouse in the way of framing and matt boards and although I buy only a few items at a time I couldn't ask for better service than what I get from them. The staff are most helpful and friendly. Local Bunnings are not too bad mostly helpful and friendly staff but of course, you will always get the odd one.