Thread: What is it with Timbecon? <<< RANT MODE >>>

Probably in stock but waiting for the orange paint to dry.


Peter.

Yup I'm waiting on orders .......................Not for months but still compared to other Aussie suppliers their significantly slower......................Won't return E-Mails............... next porta call is a P/C & Rant!!!

There've lost a customer here!!!!

In my experience the best service in Australia comes from:

1. Woodpeckers Supplies
2. NorthWood Tools

REgards lou

I had similar experience 18 months ago - posted my rant then

Send them an email with a link to this thread so they can see they are harming themselves.

I've had similar problems, I recently ordered some stuff from both Lee Valley and Timbecon. Both Lee Valley and Timbecon had stock (I called Timbecon before ordering).

Lee Valley shipped the order in 24 hours and I had it in 6 days. Timbecon shipped the order in 6 weeks.

In the end I could have got it from Lee Valley for about $4 less! But I thought I'd support the local suppliers.

Joez

I have persevered with these guys, as per previous posts, due to their (generally) better pricing and the fact that the guys are friendly, knowledgeable and helpful. No more, my patience is exhausted. Ordered some bits last week across the 'net. 4 days later order is still "pending' whatever the f that means. Rang up, yet another excuse - staff sick, however after I totally lost it, the guy did hand pick and ship personally. I can honestly say not one of my 10 purchases from them has gone smoothly. I'm still waiting for a replacement casting for the band saw upper guides despite 6 x emails and 8 x phone calls.

Contrast this to Lee Valley. Place order Thursday, arrives Monday. Cheaper too and confirmatory emails plus tracking # for parcel.

First buy from Carbetec last week, a chisel morticer on special. Very helpful due to arrive tomorrow. Lets see how they stack up. Beat Timbecon by $50 tho.

The thing thats really psses me off is that Timbecon have got the hard part of their business right. The easy part, ie despatch and customer relations, is costing them a fortune. If they don't fix it, it may kill them. Worse still nobody seems to care!

They've lost this little duck anyway.

Originally Posted by Bodgy

The thing thats really psses me off is that Timbecon have got the hard part of their business right. The easy part, ie despatch and customer relations, is costing them a fortune. If they don't fix it, it may kill them.

I couldn't agree more.

Ive bought two items from them at the Sydney show for the last two years. Both times they ran out of stock and said they'd send the items to me free of freight. Both items arrived, the first the following Thursday and the second took the six weeks they said it would take.
Excellent service.
But this year I ordered a dust collector they had on special on their website. That was 3 months ago, so I rang them, they made excuses and said give us another week to send a confirm email and if it doesn't happen ring back. It didn't and so I bought one elsewhere. Wonder what happens when theirs arrives as I haven't paid for it.
Not excellent service.
So I'm not much help as to whether they've lost the plot or not. It seems lately they may have.

Now I understand why you are called "WILD" dingo and not "slightly annoyed" dingo.

As you have stated others have had good service from them, count me in that lot. only once did I have to wait for an order, but after three weeks the items all turned up.

I had similar problems over 2 years ago, they lost me then. Looks like same old, same old. I even stear clear of their stand at the wood show. Seems to me that they just don't give a damn.

I had a very similar experience with them. I bought a TSC 10HB from Timbecon and they called me the next day to say that it was shipping with a different fence but they would get the correct Biesemeyer fence to me when the container came in a weeks time. Well didn't happen I waited months and months. So I won't bother with them in future.

Others have mentioned Lee Valley, and I add my hearty endorsement. LV have been great. They send confirmation emails let you have shipping numbers and are prompt. I have bought from them twice and each time the order arrived within seven days. It is all done absolutely bang on at Lee Valley.

Studley

Just thought Id update this

I got a phone call from them on Thursday last week telling me the stand for the drum sander had arrived and would be sent direct to me that day... nope I didnt hold my breathe... it arrived last night (Tuesday) yaahooooo right?

Guess what? Its the wrong bloody one again!! :mad: Amazing eh! Well its either the wrong one or its made for friggin midgets! cause the stand is no more than 18in high and once the drum sanders on it it stands ooohhh all of 2ft from the ground! I mean does anyone work hunched over like that? I know I dont... and I know the stand on the machine at the show was a damned sight higher than this thing is... ah well another spare

"Ring them back and tell them its the wrong one" says missus "get a grip! Im damned if Im ringin or having anything to do with the flamin galahs again" says I

To be honest Im over it.. but I just thought Id update and finalize the thread...

Cheers

It may be turning the corner tho. My recent order still hadn't shown after 14 days, I call up and it seems the Australian Air Express feight co had not delivered it, held it in Sydney for 10 days and then shipped back to Timbecon. Would have been nice if someone (from AAE) had called me or left note.

Anyway, here's the bright spot. In my back and forth phone tag to Timbecon, I finally spoke to a mature woman (should've got her name) she was very efficient, interested in my problem and promised to re-send item and it arrived the next morning!!!!!

So they can do it! Please, please let someone from Timbecon check these threads. YOU CAN DO IT, BOYS

I've been more than a little disappointed with them too - ordered a Nova2 lathe chuck with 75mm jaws, got stuffed around for a few weeks, rang them up, was assured that they had the item, etc etc. They then shipped one with 50mm jaws & ignored the rest of the order. Ptooey!

I've since spoken to a number of people & they all state that Timbecon can't manage to deliver or answer e-mails reliably.

I will now only buy from them at wood shows where I can hold the item in my hand & carefully check that the item works - I've had a 50% failure rate 'out of the box' on clamps from them for instance.