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  1. #31
    Join Date
    Sep 2009
    Location
    Law, Scotland
    Posts
    2

    Default

    Quote Originally Posted by mabelsgift View Post
    they never bothered to reply to a couple of letters I sent them while I was building.

    I suggest that anyone wanting to build looks elsewhere.
    The lack of Customer Service from Hartley is unbelievable.

    I placed a substantial order for plans, books and other stuff about a month ago but didn't get any confirmation that my order was received.

    I did however get a confirmation from the Royal Band Of Scotland that the money had been taken from my credit card. The RBS confirmation clearly states that this is not a confirmation that Hartley have received the order or were processing it and that I should contact Hartley for confirmation that the order had in fact been received.

    I copied the transaction details into an email to Hartley and asked if the order had been received and when it was likely to be dispatched. All I got was a curt response saying "read our website!" That was it nothing else!

    I then emailed Hartley back including the full email from RBS that clearly stated that this was not a confirmation and also stating that I should contact Hartley for confirmation. Again, all I got was an unbelievable short email reply - "Your question was already answered!"

    I emailed again (copying the email to their UK & USA addresses) stating that all I wanted was to know if the order had been received? However I received no reply whatsoever.

    So I've still had no response, still received nothing and yet Hartley have had my money for nearly 5 weeks now. I think it's time to get a refund from the Credit Card people.

    I think that we all know that any reputable company would be able to confirm that an order had been received. Hopefully, they'll soon realise that a business that has no consideration or time for their customers won't be able to carry on indefinately.

    I came across this forum when I "Googled" Hartley customer service and it seems there are very many unhappy customers getting no satisfaction from Hartley!

    billyh

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  3. #32
    Join Date
    Jun 2007
    Location
    Aberfoyle Park SA
    Age
    63
    Posts
    1,787

    Default

    What did you order?
    cheers
    AJ

  4. #33
    Join Date
    Sep 2009
    Location
    Law, Scotland
    Posts
    2

    Default

    Quote Originally Posted by b.o.a.t. View Post
    What did you order?
    As stated in my previous post, books and plans!

    At the end of the day it doesn't make any difference what I ordered.

    How difficult would it have been to answer my question, which was "have you received my order and when will it be dispatched?" rather than send two curt and useless replies.

    billyh

  5. #34
    Join Date
    Jun 2007
    Location
    Aberfoyle Park SA
    Age
    63
    Posts
    1,787

    Default

    I was actually interested in what you are proposing to build, but never mind.
    Judging by past reports, you'll get your plans & stuff.
    Eventually.

    Happily for you, NZ is far enough away that you'll never have to even think of the place
    again once you have received them. If you want to, you can probably make life difficult
    for everyone by reporting fraud to your card provider at this point. Your stuff is probably
    in transit by this time. The card provider & insurer probably don't care. Hartley &
    Brookes clearly don't care about their business reputation. It's already lower than a
    snake's belly so you can't damage that.

    cheers

  6. #35
    Join Date
    May 2009
    Location
    Melbourne
    Posts
    387

    Default

    It's such a shame that designs that have brought so much joy to sailers should be marred by a lack of interest and sheer rudeness from the company that owns the plans. The last thing a boat builder needs is anything that dampens enthusiasm.
    The following sites may help:
    Hartley TS forum
    http://dsn.au.com/phpBB3/index.php
    The local association which sells plans (TS16) and may be able to source plans for other Hartleys (thanks Mik for this)
    http://www.ts16sa.yachting.org.au/

  7. #36
    Join Date
    Apr 2009
    Location
    Nelson, NZ
    Posts
    2

    Default

    I'm also building a Hartley New Marksman, stretched out to 40'. Piccies at www.english-family.net/boatbuild (in date order 1991-present) and hope to have hull completed by Dec-2009. Be interested to hear from anyone else building any of these boats. [email protected]

  8. #37
    Join Date
    Apr 2009
    Location
    Nelson, NZ
    Posts
    2

    Default Your Hartley

    Yep without doubt, that's a Superstyle which was plan drawn at 17' 6 but has been nicely stretched by spacing the aft frames wider apart. Know these well. I'm the NZ chap mentioned about and I'm building a 37' New Marksman stretched to 40'. You can see it all at New Page 1 and 2009 (has to split the site into two halves to make manageable!). Damned good seaboats and I'd say yours would be fairly OK in heavy seas with that sort of power. Do you know what ply thickness was used on the bottom? Cheers Owen [email protected]

  9. #38
    Join Date
    Mar 2007
    Location
    Adelaide
    Posts
    2,139

    Default

    Wow that is some project, good on you.
    Mike
    "Working to a rigidly defined method of doubt and uncertainty"

  10. #39
    Join Date
    Oct 2012
    Location
    Austria
    Posts
    1

    Default Hartley scamp 15

    G' Day,

    I am building a Hartley scamp 15 .
    Is there anyone who builds this type of boat

    Regards, Lowlander

  11. #40
    Join Date
    Jan 2018
    Location
    South Australia
    Posts
    2

    Default Hartley club good idea also south of Adelaide agb

    Quote Originally Posted by Aberdeen View Post
    To anyone who owns, has owned, intends to own or knows anyone with the aforesaid -

    I am wondering if there is a Hartley Boat Owners Club anywhere? Other than the TS16 type sail clubs.... 'cos I'm more into motors than wind

    There have been literally thousands built by pro's and amateurs from around the 1930's - there must be still a lot out there that have survived the years? My information is that the plans are still selling well around the world....... have just ordered my second set.

    Come on you woodie Hartley owners.......

    Glenn down south of Adelaide
    Hi Glen, have worked on several Hartley boats including one at present would be good if there was a hartley club ? [email protected]


    AGB

  12. #41
    Join Date
    Jan 2018
    Location
    South Australia
    Posts
    2

    Default

    Hi Glen,

    I have worked on Hartley boats and also doing up one at present.
    Would be keen to know of HARTLEY CLUB I am also in the south of Adelaide [email protected]

    agb

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