Thread: I should feel bad but I don't.

Originally Posted by doug3030

True Story...

Bunnings Assistant: Can I help you?

Me: Hi, I am looking for a 5/8" drill bit to make a hole in some mild steel.

Bunnings Assistant: Here, this will do it. (hands me a 5/8 wood auger bit and grins)

Me: Thanks heaps. (continues to look at the drill bits)

Bunnings Assistant: Can I help you with anything else?

Me: No thanks, thats all.

Bunnings Assistant: Have a nice day, let me know if you need anything else. (walks off)

I'm in Home Depot. (I was going to say similar to Bunnings but from your account I would say exactly the same.) A customer nearby says to the lack of help, "I need a 1" auger bit." Lack of help says, "We don't have nothing like that." I say, pointing, "Like those?" Lack of help disappears.

Lament: Why is it that the Bunnings of the world are just that, the Bunnings of the world?

Originally Posted by rrich

Lament: Why is it that the Bunnings of the world are just that, the Bunnings of the world?

Because they are Masters of nothing

(For our international members, Masters is like Bunnings, is like Home Depot)

Originally Posted by rwbuild

Because they are Masters of nothing

(For our international members, Masters is like Bunnings, is like Home Depot)

True wisdom!

Originally Posted by rrich

Why is it that the Bunnings of the world are just that, the Bunnings of the world?

Because we the consumer want everything cheap and convenient, and to achieve that the Bunnings of the world hire the cheapest possible staff and supply (in general) the cheapest possible product. We are getting exactly what we want (or maybe just exactly what we deserve).

If you want service, advice and the best possible product, don't shop at the Bunnings of the world.

There are very few good hardware stores big, small or medium-sized. I used to work near one, and they closed down the moment Bunnings moved in down the road.

Originally Posted by Vernonv

If you want service, advice and the best possible product, don't shop at the Bunnings of the world.

To put this tirade in perspective, today I went to my Bunnings store in Nunawading and I wanted an extendable shower curtain rail that did not require screws to fix in the shower to hang a bath mat on. Not knowing if they had it and where in the store I asked the guy on the door and he immediately told me the isle and where they were.

This is not the only time but often the staff go out of their way to help me if I want something unusual and always with a smile.

A happy Bunnings customer.


Peter.

Originally Posted by Sturdee

I went to my Bunnings store in Nunawading and I wanted an extendable shower curtain rail that did not require screws to fix in the shower to hang a bath mat on. Not knowing if they had it and where in the store I asked the guy on the door and he immediately told me the isle and where they were.

My local Bunnings had a worker who was brilliant. He knew where everything was in the store. No mater what it was you wanted he could tellyou which aisle number, how many bays in, which shelf and the position on the shelf. I used to seek him out for help whenever I was looking for anything.

I had not seen him for a fair while when I saw him in a shopping centre. He resigned from Bunnings because they were taking him to task over his work performance. I reassured him that as far as I was concerned he was the best employee they had at any store I had ever been in.

He has no regrets about leaving Bunnings. He is now working for another company for commission and was making three times what he was getting from Bunnings and his client base was still growing.

To me he was the best asset that Bunnings had and they gave him such a hard time he left and has not looked back. There are only two others at my local Bunings who seem to know anything and they are both casuals on limited hours.

I am happy to buy from bunnings for a lot of items as the prices are pretty good but oftentimes I am better off going elsewhere, where the staff know their products. Unfortunately these places are struggling to survive against the onslaught of the bunnings/masters juggernaut.

Doug

Originally Posted by Sturdee

... tirade ...

Tirade? ... hardly.

To put your "tirade" into perspective - I walk into my local hardware store and get greeted by name (I'm NOT a tradie and would be lucky to go into there once or twice a month) and they ask me what I am after and always get directed to what I want. They have staff that know their products (and not just were they are located) and can answer most technical questions with ease.

Sorry but it doesn't even compare to the Bunnings "experience".

I like Bunnings for price & for range.

There are some things you can't get there, HH&BW is one of them but I can live with that.

Bit sad to see the direction this thread has taken.

I put it here as a lighthearted humorous experience I had had and thought others might find equally amusing.

Perhaps it may be time to lock it down and start a new thread on the +'s and -'s of the big box stores.

Originally Posted by Vernonv

Tirade? ... hardly.

To put your "tirade" into perspective - I walk into my local hardware store and get greeted by name (I'm NOT a tradie and would be lucky to go into there once or twice a month) and they ask me what I am after and always get directed to what I want. They have staff that know their products (and not just were they are located) and can answer most technical questions with ease.

Sorry but it doesn't even compare to the Bunnings "experience".

Perhaps, but how does this and your previous post (as well as numerous others) relate to the subject of this thread, see the OPs response above.

So much negativity and not even on topic.

I even had to delete part of one post that was downright libellous!

Originally Posted by Big Shed

Perhaps, but how does this and your previous post (as well as numerous others) relate to the subject of this thread

I didn't change the subject of the thread, I merely followed it's path.

I hope you also chastise everyone else that followed (i.e. posted "off topic") in this changing thread.

Originally Posted by Vernonv

I didn't change the subject of the thread, I merely followed it's path.

I hope you also chastise everyone else that followed this changing thread.

I thought I did

Originally Posted by Big Shed

Perhaps, but how does this and your previous post (as well as numerous others) relate to the subject of this thread, see the OPs response above.

So much negativity and not even on topic.

I even had to delete part of one post that was downright libellous!

And for the record I didn't "chastise" anyone, if I did you would know about it.

I merely added my observations to those of the OP.

But if it makes you feel better:

Everyone else that followed this changing thread, consider yourself chastised.

Feel better now?

Well, you only quoted me and you referred to me specifically, so I took it as being directed at me ... but whatever.

Let's un-knot some knickers and move on.