Thread: Myer's Lack Of Service

Perhaps they are working along the line that if they can get the punters staying away they will eventually get back to a good staff / customer ratio?

Metal head it is ironic that you started this post tonight. On the news in brissy they had a story promoting myer for increasing paid maternity leave. They are trying to hold onto thier staff. Maybe they are starting to feel the pinch of not enough labour....

Shane.

I find it very hard to believe that Myers provide bad customer service.

We found their service outstanding when they made a slight error in rectifying an issue where they thought we hadn't paid our account despite the bank giving them proof they had cashed our cheque several days before the due date.

Myers despite sending us threatening reminder notices for the next six months were most comforting over the phone insisting their error would not impact on our credit rating. You can't beat that for service.

We were most upset that our friends suggested that we have bad thoughts about Myers management and owners during Cancer Awareness week every year for the past 28 years since that incident. They are terrible thoughts to direct at a company so committed at Customer Service and a wonderful company who so quickly resolves their mistakes (6 months).

As for those who thought we should have received a letter of apology, we clearly realise that the $1000's of dollars we spent each year were chicken feed to this marvellous customer focussed company.

Why should we small insignificant little people expect Myers to waste their time apologising to likes of us scum.

I just hope that people do not interpret our not shopping for the last 28 years as a sign of disatisfaction.

Myers are fantastic at what they do best and I am disgusted at those who knock them. You should be ashamed of yourselves.

OK then, why did the scum bags send us a Myer Card bill from the Hobart Myer's when we had never even been there?

Fantastic customer service?, took 6 months of dispute for them to realise that we really did not by anything - they finally managed to drag their sorry butts off their seats and found the credit card number used for the transaction. Surprise surprise, it wasn't ours.

"We don't do lay bys, here's a Myer card" Damn card had only been used the once, it was then cut up and sent back to the scum bags.

Dirty rotten scoundrels I say.

Zathras,

Look at the positives. Myer didn't lead you along for years, they revealed their true selves quite early.

Gotta agree with you Metal Head.

We lived in Victoria for three years (Puckapunyal of all places), decided to take a trip into the city to shop at Myers and found the exact same problem you had.

Had to travel the different levels just to find a cashier.

In the end we put all the items we were going to buy down on the nearest display bench on our way out of the door!

Guess they didn't need our money that day.

Unfortunately, it's hard to find good customer service just about anywhere nowadays, but it is a breath of fresh air when you do actually get it.

I'm positive that Myer employ second rate half wit staff for your benefit. It is so they don't have to spend as much on salaries so you get better prices.

Their considerate actions of reducing the number of cash registers and cashiers is to further save money again benefiting you with cheaper prices, not to speak of the lower power bill and consequently further savings plus reducing greenhouse emissions.

Myer are great in my opinion and I flatly refuse to standby quietly listening to people knocking them.

IMO it seems to come down to individual store managers. Some are good, some are bad, some are just hopeless

Originally Posted by Wood Borer

I'm positive that Myer employ second rate half wit staff for your benefit. It is so they don't have to spend as much on salaries so you get better prices.

I'm a little confused with the better prices bit??

My husband picked up a standard collared shirt and when I checked the price tag it turned out to be $180 .

We then went over the shirt trying to find the jewel encrusted buttons as I am sure they were there somewhere (not a designer label either).

However, with prices like these, I would definitely prefer decent customer service (even just 'customer service')

Myer are business people, I find it very hard to believe that business people can possibly make any mistakes.

Most business people have very little education - why? because they are born smart.

Dumb people like medical doctors, scientists, engineers, lawyers etc have to go to university just so they can pick up the simple skills to do their mundane jobs. Tradesmen have to do apprenticeships, some people even study history.

Most business people on the other hand are smart enough to make decisions affecting all of us without wasting time being educated.

Have you ever heard of a university with a degree course in selling second hand cars? Of course not, second hand car salesmen don't even have to complete secondary school because they are so wonderful and clever.

I think Myer probably employ the smartest of the business people, possibly those people who haven't even completed remedial kindergarten for their management.

Their decisions and actions reflect and confirm my opinion.

Interesting contrast with some service we received at a Tokyo Dept. store. It was a big place with two stores diagonally opposite, like DJs in Sydney. We were in one, with a map of the building (we thought) but couldn't find what we wanted. Turned out we were in the right place in the wrong building. The shop assistant spoke to her boss, then took us across to the right place.

Australia generally does not have a culture of customer service, we're all too equal for that! From my experience you can count yourself lucky if you find good service in any sphere, retail, trade, medical, restaurants, banking you name it.

Retail like banking has gone from full service to limited service to no service to self service. Food markets are planning on having you even scan your own groceries soon at the checkout, there are chain stores that already do it in the US.

Perhaps Myer has jumped the gun. Metal Head, did you miss the newly installed customer scanning station and automated cashier at the door?

Fuzzie,

Lack of service isn't just an Australian issue. In UK a couple of years ago we were on a freeway and wanted breakfast. Stopped at a service point and called in at a McDonald's. "Can't have breakfast, that finishes at ten o'clock." I pointed out it was only five past ten and the eggs, bacon etc were still there. "Breakfast finishes at ten."
Went across to the petrol station and got a flavoured milk. "Could I have a straw, please?" "Don't do straws," came back the helpful answer.

Incidently gave away Myers a few years ago and my wife is very pleased with David's Emporium where she says service is great and prices no higher than Myers.

And our old friend B******gs? That place is good for my health. I suffer from low blood pressure but a trip to the big green shed fixes it every time. No service, no staff and often no stock. I've just stopped going there at all.

I don't want people to fawn all over me, I just want service. Isn't it wonderful when you get it. Two examples, both mail order are McJings and Lee Valley.

Jerry

Everyone is entitled to my opinion