Thread: BROKEN!!! What do you mean it's broken??

Bugger indeed.

Question: When it stopped, was it just the rotation or the rotation and the motor? Or to ask another way, when the sanding action stopped, was the motor still whirring?

I guess what I am looking to know is, if a belt breaks, does the electronics somehow detect this (through change of revs or some other measure) and know to cut the motor.

Just curious.

When they opened the machine the belt was torn to bits and jammed around both the gearbox and the motor. The hum was from the motor trying to turn but being prevented from doing so. So no, the electronics are not that smart.

Fairly disappointing given how much work the machine had had. And the initial price paid.

Cheers

I had a similar experience yesterday using my brand new Festool Carvex jigsaw.
I bought it so I could take on this flooring project and it was the first time I used it.
I cut approx 50mm into a length of 12mm MDF flooring and the tool stopped dead.
I thought maybe the electric lead was faulty, so I changed to another plug-it lead that I had been using that morning with the TS-55.
Still no joy. The jigsaw would still shut down after 10 seconds, regardless of it being under load or not.

I called ToolTechnic in Dandenong and they had never heard of an issue like that so I brought it back to my local dealer who kindly lent me his Festool Trion jigsaw so I could get this flooring project finished.

It will be interesting to know what happened as I have never had a dead on arrival Festool before.
I will report back once I get the jigsaw back.

Justin.

Yet another reason or two to buy in oz from registered dealers

Originally Posted by Enfield Guy

The hum was from the motor trying to turn but being prevented from doing so.

Thanks. I thought it must have kept spinning without the belt intact, but did not factor in the bits.

Originally Posted by Enfield Guy

Fairly disappointing given how much work the machine had had. And the initial price paid.

Fair enough.

Originally Posted by Enfield Guy

. No movment, just a hum. Turn it off. Take it to the dealer. It seems it has spat the belt.
Cheers

Belt stripping problems usually come from seized bearings 90% of the time, & with the continuity of your application i wouldnt be supprised if it did seize. Not saying that this would always happen but if a bearing is to fail these are the circumstances where it would, let us know how you go

Yeah, I suppose it could have been a bearing that failed, probably in the gearbox, and in turn caused the failure of the belt. I had a phone call on friday from the dealer saying that they were expecting the parts that day. I did not get a call saying that the machine had been repaired and is ready for collection.

I do note that in the warranty for most other countries Festool offer 48 hr repairs and tool replacement in the event of theft, conditional on paying a relatively small excess. I also note that the warranty terms and conditions supplied with the machines do not detail the specifics of the Australian warranty. I gather that the warrant that applies to Australian sold products are covered by the provisions of the Terms and Conditions on page 50 of the warranty booklet. Maybe that is something that Tooltechic Ststems should look at and maybe bring the Aussie warranty to par with what is offered elsewhere. On the face of it we here in this country seem to be being disadvantaged.

Cheers

Originally Posted by Enfield Guy

I do note that in the warranty for most other countries Festool offer 48 hr repairs and tool replacement in the event of theft, conditional on paying a relatively small excess. I also note that the warranty terms and conditions supplied with the machines do not detail the specifics of the Australian warranty. I gather that the warrant that applies to Australian sold products are covered by the provisions of the Terms and Conditions on page 50 of the warranty booklet. Maybe that is something that Tooltechic Ststems should look at and maybe bring the Aussie warranty to par with what is offered elsewhere. On the face of it we here in this country seem to be being disadvantaged

Festool in Australia has the same 48 hour repair targets as the other countries, but no mention of any 'insurance' arrangement. It would be great though.

The 48 hours target to fix a warranty repair (excluding time with couriers) is great, your dealer should be able to advise if they can do that or if they are an authourised service agent working to these terms. Or you can contact Festool direct for service and repairs.

They don't actually state that in the warranty information though do they? The dealer is a "Premium" dealer. Who, in my opinion, have a tendency to be a little aloof and pretentious.

I have just gotten off the phone to them and the belt is yet to arrive from Festool. Waiting, waiting. No interim solution has been offered to me to allow me to finish the work at hand. From a freight perspective, there are plenty of overnight delivery options available. Same day solutions are also feasible from any capitol to any capitol. Maybe stock is not available ex Melbourne?

Given the product price one might expect better service than I am currently experiencing, but maybe I am a little harsh.

Cheers

Just ring TTS 1800063900 & check if belt is in stock, that will help you get to the bottom of it, if its not they usually air freight stock from Germany which takes 7-10days, they should be able to tell you if theres any on order

Ta. Good idea. I'll do that.
Cheers

The dealer rang me today to tell me the sander has been repaired and is ready for collection. Good, now I can finish what I started.

I am a little disappointed by the lack of communication by the dealer. I think that I shall not use them again.

I did ring Tooltechnic systems about the problem last Wednesday. I was told that they received the order for the parts on the Monday, they did not have the items in stock and I was advised that a 7-10 day delay could be expected. Given that the dealer had the machine on the Wednesday, I would have thought that the diagnosis and parts ordering should have been undertaken by the Thursday afternoon.

I like Festool gear. My experience is that it will exceed your expectations. It would be good if dealers who have the PREMIUM tag against their dealership, were able to, or have the desire to live up to those expectations.

Cheers

Good to know that your RO90 issue is settled EG and that you're back in the midst of your sanding tasks.

Cheers

And this is why I avoid this dealer too now. Promised the world, never phoned or followed up, and unless I go down there in my tradies work uniform, not given the time of day. Prices seem to be attire dependant as well. I have always been happy with Anthony and Ideal Tools, it's just a shame they are in a different state.
On a side note, Tootechnic's packaging for courier delivery is pretty lousy and there follow up phone calls are quite hit 'n' miss. Discovered this recently with the CT26 recall. Seriuosly, why is the majority of service from companies so lousy these days................