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  1. #16
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    Jul 2006
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    Quote Originally Posted by Old Croc View Post
    Last time I tried to buy an electrical item from Amazon, it blocked me saying they would not export to Australia. Have they changed their rules in the last year or so? This could change my shopping.
    Rgds,
    Crocy.
    Quote Originally Posted by cba_melbourne View Post
    Some sellers on Amazon do post to Au, some do not. You only find out at checkout. You can also tick the box named something like "Amazon global eligible" and it only lists items that post to AU (but it may only work if you are logged in). I bought my Drill Doctor about a year ago, maybe almost 2. It came very quick, if I remember well AU$170 for the DD750 with two extra spare grinding wheels and the postage all included.
    Also depends on what the goods are...some sellers wont ship XYZ but another store might it...that has been my experience anyway...doesnt happen on all occasions tho.

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  3. #17
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    Jul 2006
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    Adelaide
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    Quote Originally Posted by RayG View Post
    send it via shipito's Oregon facility, rather than California.. that way you don't pay Californian sales tax.

    Ray
    Ta ray...I must remember that

  4. #18
    Join Date
    Aug 2011
    Location
    Melbourne
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    Quote Originally Posted by RayG View Post
    after searching high and low for something, you find it at the right price and get to checkout only to be told... sorry we don't ship to your location..

    Shipito can be the only option, and the best solution if that happens is to send it via shipito's Oregon facility, rather than California.. that way you don't pay Californian sales tax.

    Ray
    Yea, sometimes you find a great price and go through the painful process of creating an account (another account) just to purchase the item and then you find out right at the end. While not related to this forum, I purchase a lot of hiking equipment from the U.S. because not only can the same items be had for 1/2 the price, they also have items that are just not released here. Shipto has fixed all that. While I originally opted for the basic (free) account which only has address options at Nevada and Austria as I was not sure on my usage or need. It's becoming apparent that I will end up using their services a couple times a month…. I may end up upgrading to virtual mailbox with consolidation options.

    Simon
    Girl, I don't wanna know about your mild-mannered alter ego or anything like that." I mean, you tell me you're, uh, super-mega-ultra-lightning babe? That's all right with me. I'm good. I'm good.

  5. #19
    Join Date
    Aug 2010
    Location
    Melbourne
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    539

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    Quote Originally Posted by Grahame Collins View Post
    To those DIYers did not spend enough and a $20sale was not worth their time in writing the invoice and hence the minimum buy signs went up on the front counters of some steel supplier like Interalloy- $100 minimum sale.
    I do understand the value of the clerks time and the time of the guy out the back has to be paid, but these guys don't learn- by placing a such a high charge it,s repellant. It says to me to bugger off,we don't want your measly few dollars .
    What truly boggles my mind about that one is the complete lack of thought process. The industrial supplies 3 doors down from my old work started in on a $20 minimum order business. Having semi regular occasion to need 3 or 4 bolts of one size or another, this was just ridiculous. So instead of walking down the street, we'd get in the car and drive straight past them 5 blocks over to another industrial supplies without a minimum spend. Turns out the staff were much more friendly and helpful anyway, so we kept going there for that reason as well. I personally bought an almost $500 welding helmet from them, as well as spending well in excess of $100 at a time on various consumables and tools, as did the boss (think he actually bought a $2000 welder there too). And they got that business because they didn't have a minimum spend. Just because I only want $5 worth of something today, doesn't mean I won't need $5k worth of something next week...

    I remember wondering around a car yard down near Centre road many years ago with a mate, looking at sort of cars went for what money so he could work out what sort of loan he should take out to buy something decent. Salesman came up, and basically asked did we have money ready to go on the day. When told no, the response was pretty much to get out of his yard. Keeping in mind we hadn't called him over, asked him anything, or consumed any of his time. There was sure as hell no way my mate was going back to that yard when he did have money...

  6. #20
    Join Date
    Aug 2008
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    Bendigo
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    51
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    Am glad I dont run a show where I need to keep a lot of stock items. Its expensive having all of those items just sitting on the shelf. You still have to pay for em from suppliers on time.

    With many items on the shelves its as simple as entering qty into the PC program that runs the till and it will tell you when you are running low. Stuff like bolts its a bit harder, but one must keep an eye on it. Its part of the job as a retailer.

    There is of course no excuse for poor customer servive. As already stated a $5 purchase with good service to back it up, could mean one of several hundred a few weeks later. Can bore the masses for some time with that one. Get a few jobs where customer tells me they didnt like the attitude of another place locally. Thanks guys.

    At least entertaining what others wont do has yielded its fair share of jobs. My latest is a dude who runs around looking like he's from 17.. something. His money is as good as anyone elses. "Mate if you want it to look like its from back from 17.. then this is what I can offer." Transaction done.

    You can tell when some folk are sounding you out so to speak. Give em good service and they will be back at some stage.

    Part of the issue is lazy (and quite possibly disgruntled) staff who get a pay packet regardless.
    www.lockwoodcanvas.com.au

    I will never be the person who has everything, not when someone keeps inventing so much cool new stuff to buy.

    From an early age my father taught me to wear welding gloves . "Its not to protect your hands son, its to put out the fire when u set yourself alight".

  7. #21
    Join Date
    Jun 2005
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    Townsville. Tropical Nth Qld.
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    1,243

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    Quote Originally Posted by RayG View Post
    Thanks for that tip Chris, handy to know, after searching high and low for something, you find it at the right price and get to checkout only to be told... sorry we don't ship to your location..

    Shipito can be the only option, and the best solution if that happens is to send it via shipito's Oregon facility, rather than California.. that way you don't pay Californian sales tax.

    Ray
    Thanks for that info Ray, did a Google and it is easy to set it up so I may go that way as I believe Enco is now not shipping to Aus as well.

    Quote Originally Posted by Jekyll and Hyde View Post
    What truly boggles my mind about that one is the complete lack of thought process. The industrial supplies 3 doors down from my old work started in on a $20 minimum order business. Having semi regular occasion to need 3 or 4 bolts of one size or another, this was just ridiculous. So instead of walking down the street, we'd get in the car and drive straight past them 5 blocks over to another industrial supplies without a minimum spend. Turns out the staff were much more friendly and helpful anyway, so we kept going there for that reason as well. I personally bought an almost $500 welding helmet from them, as well as spending well in excess of $100 at a time on various consumables and tools, as did the boss (think he actually bought a $2000 welder there too). And they got that business because they didn't have a minimum spend. Just because I only want $5 worth of something today, doesn't mean I won't need $5k worth of something next week...

    I remember wondering around a car yard down near Centre road many years ago with a mate, looking at sort of cars went for what money so he could work out what sort of loan he should take out to buy something decent. Salesman came up, and basically asked did we have money ready to go on the day. When told no, the response was pretty much to get out of his yard. Keeping in mind we hadn't called him over, asked him anything, or consumed any of his time. There was sure as hell no way my mate was going back to that yard when he did have money...
    Yep i face this all the time here, so quite easy, support the shop without the $10 minium buy. Last time i went in i asked to see the manager and told him i was bringing all my business to him because he does not have a minium charge. He was surprised I took the trouble to tell him, but it did make an impression.
    Rgds,
    Crocy.
    Last edited by Old Croc; 6th August 2014 at 09:12 PM. Reason: damm auto correct

  8. #22
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    Aug 2011
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    Melbourne
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    2,951

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    Well I totally paid out on a bearing company on this thread so I feel it only fair to give credit where credit is due to a local business. I have been getting all my (new) steel supplies from a local steel merchant for about 6 years now. They are a family owned and run business, run by the father and son (I think) and they truly epitomise that of customer service.

    If I buy an off cut, they give a generous (sometimes 50% depending on who serves me) discount, if I pay cash, they give me a discount. In fact if I see the "old man" and chew the fat with him about my latest project, he gives me a silly price. He is also a boiler maker and so if ever I have a problem or need advice on welding a type of steel, he is only too happy to spend what seems like half a morning talking about welding techniques, or even give me a practical lesson using their welder. When I do buy a large amount of something, or they charge "full" price, I never begrudge it since they always give me a good price when I buy 100 or 200mm length of 50mm round BMS for a project. The $10 they charge me would hardly cover the stock, the cutting and the person paid to cut it.

    If I'm not sure if something is the correct size or if it will be suitable, they let me take it home and pay for it next time I pop in. In fact they are such a good customer service based business i feel obliged to give them a plug.

    K & K Steel, Hastings 3915

    Cheers,

    Simon
    Girl, I don't wanna know about your mild-mannered alter ego or anything like that." I mean, you tell me you're, uh, super-mega-ultra-lightning babe? That's all right with me. I'm good. I'm good.

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