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  1. #1
    Join Date
    Feb 2008
    Location
    Northern Sydney
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    Default Service at Addctive

    Hi,

    I know this has been said before, but I just put in an order of a few bits from Brett at addictive. Chief among these was a replacement for the mandrel I bent pretty effectively... I put in an order yesterday afternoon and it all arrived perfectly today. He even helped me out with a replacement nib for a baron pen that I managed to drop.

    I know suppliers working as expected doesn't often rate a mention, but I thought I'd say thanks as it was very fast and efficient.

    Cheers,
    Dave
    ...but together with the coffee civility flowed back into him
    Patrick O'Brian, Treason's Harbour

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  3. #2
    Join Date
    Aug 2008
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    Port Kennedy, Perth
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    Default

    Brett went out of his way to order me some pencils. Also i have to say that Timber bits and 043turning are also good guys.
    Thats my bit.
    David

  4. #3
    Join Date
    Mar 2009
    Location
    mackay nth qld
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    Default

    dave thats damn good service
    troy

  5. #4
    Join Date
    Oct 2006
    Location
    Trinity Beach, Qld.
    Age
    76
    Posts
    5,313

    Default

    Whenever I have had a question Brett has always helped-even at ODD hours-but don't tell anyone! Amos
    Good, better, best, never let it rest;
    Til your good is better, and your
    better, best.

  6. #5
    I_wanna_Shed's Avatar
    I_wanna_Shed is offline Now I've got a 10x14m shed! I need a new name...
    Join Date
    Jan 2005
    Location
    Wollondilly, NSW
    Posts
    1,150

    Default

    Yep, another vote for Brett's service from me. Always helpful and up for advice. Handy too, being 10 mins drive from work during lunch.

    Nathan.

  7. #6
    Join Date
    Jun 2003
    Location
    queensland
    Age
    77
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    Default

    If you want good service, then you can not go past Brett and Mrs Brett at Addictive.
    Always helpful with advice and spare parts if he has them on hand.
    A pleasure to deal with.
    Terry

  8. #7
    Join Date
    Dec 2007
    Location
    Gravesend NSW
    Age
    57
    Posts
    269

    Default

    Quote Originally Posted by Ozkaban View Post
    Hi,

    I know this has been said before, but I just put in an order of a few bits from Brett at addictive. Chief among these was a replacement for the mandrel I bent pretty effectively... I put in an order yesterday afternoon and it all arrived perfectly today. He even helped me out with a replacement nib for a baron pen that I managed to drop.

    I know suppliers working as expected doesn't often rate a mention, but I thought I'd say thanks as it was very fast and efficient.

    Cheers,
    Dave
    Couldn't agree more ,150% customer service , its a real pleasure to deal with Brett
    Cheers
    Glenn




  9. #8
    Join Date
    May 2007
    Location
    North of the coathanger, Sydney
    Age
    68
    Posts
    9,417

    Default

    I rang the other day to halt an order
    not because there was a problem but that I wanted to add to it
    easy peasy Ms Brett fixed it up and I had the package the next day. B ripper
    regards
    Nick
    veni, vidi,
    tornavi
    Without wood it's just ...

  10. #9
    Join Date
    Apr 2008
    Location
    Perth
    Age
    43
    Posts
    126

    Default

    I've always had great service from Brett Too.....
    I've just got to wait to next pay day so i can put my next order through
    Rgds
    Rob.


    Never underestimate the power of human stupidity
    Common Sense, Isn't quite so common
    Adapt, Improvise and Overcome

  11. #10
    Join Date
    Aug 2008
    Location
    Hunter Valley
    Posts
    1,776

    Default

    I have purchased from brett also and found him and Mark from 043turning really goo and quick for service. Being in the newcastle area I found mark at maitland markets and found plenty to choose from. I had never seen so many timber blanksto choose from.Mark told me he had plenty of acrylics arriving soon.

    Well done Mark and Brett

  12. #11
    Join Date
    Apr 2007
    Location
    Gympie, Queensland
    Age
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    383

    Default

    Same here !!!
    Shirley

  13. #12
    Join Date
    Aug 2003
    Location
    Penrith, NSW
    Age
    70
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    Default

    Brett always provides exceptional service, both pre sale and after sale. Something some of the other suppliers should learn.

    Well done Brett
    ==================================

    Bob
    http://www.flickr.com/photos/clubbyr8v8/

  14. #13
    Join Date
    Jun 2006
    Location
    sawtell NSW
    Age
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    Posts
    288

    Default

    Brett always provides a very good service
    Andrew

  15. #14
    Join Date
    Jul 2007
    Location
    Bremer valley, QLD
    Age
    41
    Posts
    600

    Default

    i'd like to add my praise for brett. He's always been reliable, prompt and good to deal with. He's my first choice for pen kits.

  16. #15
    Join Date
    May 2007
    Location
    North of the coathanger, Sydney
    Age
    68
    Posts
    9,417

    Default

    To add to my previous post
    Brett is also very helpful in dealing with any little problems and with advice about tricky pen turning issues *
















    * now after this plug I'm expecting a super discount on my next order
    regards
    Nick
    veni, vidi,
    tornavi
    Without wood it's just ...

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