Thread: supplier whinge

now that i think about it, i believe i ahve gotten a few things from them, just tools and a bit of mother of pearl, so its not something that can be so easily screwed up. im waiting for the images.

Originally Posted by echnidna

If that happened to me I'd take them apart piece by piece.
Firstly I'd post full & truthful details online and send them a link.
Then I'd make a formal complaint to ACCC about restrictive trade practises.
And I'd be onto consumer affairs etc
I'd also sue them, and seek unspecified damages for harassment because of their percieved attempted blackmail.
I might even separate that into 2 totally separate actions
Their threats may actually constitute blackmail which is a criminal offence, so if they lose they might even be off to jail.

I would attack from so many directions their head would spin.

Geee an I thought I was a real nice easygoin fella too!!!

No you wouldn't Bob. Common sense would prevail when your temper settled down.

Kiwi has done the right thing, he has shown he is the bigger man. I hope you lot do get together and do a great bessey clamp order for your tone wood, then maybe some good will come of this without causing stress, frustration and angst.

To their credit Kim from Hancock Guitars / Australian Luthier Supplies have contacted me this morning and offered to exchange the boards.

Thanks Kim ALS will go on my list of recomended suppliers next upload

I think it is sad that it has taken all this to get an outcome
As a result of this situation I and possibly others on this forum will still be wary of dealing with them
dayvo

thats good, but as dayvo said, its sad that it had to come this far before they would realise this would effect their buisness for alot more than 1 customer.

i was quite disapointed as i have been looking at possibly getting some of their australian hardwood fretboards (mulga or bouree) for some future builds. not sure which builds, but they will come.

I respectfully suggest anyone reading this thread refresh your memory as to the important messages in here and keep that in consideration for the rest of this thread's discussion.


Thank you

Wendy
Senior Moderator
Woodworking Australia's
WOODWORK FORUMS

i would say that the outcome from this issue is very positive . when all is said and done only 48 hours have elapsed between the initial contact and the offer of a resolution. This is a strong indication that customer satisfaction is a high priority for them. I personally wont hesitate buying again.

Originally Posted by old_picker

To their credit Kim from Hancock Guitars / Australian Luthier Supplies have contacted me this morning and offered to exchange the boards.

Thanks Kim ALS will go on my list of recomended suppliers next upload

Brilliant outcome Ray and good on ya Kim.

Originally Posted by outback

Kiwi has done the right thing, he has shown he is the bigger man.

Im not that big......the scales read 89Kg last time I got weighed for the chopper ride out to work.

Originally Posted by rufflyrustic

I respectfully suggest anyone reading this thread refresh your memory as to the important messages in here and keep that in consideration for the rest of this thread's discussion.


Thank you

Wendy
Senior Moderator
Woodworking Australia's
WOODWORK FORUMS

I would have thought the first 36 posts in this thread had done just that.

hence the "respectfully suggest" rather than something weightier

cheers
Wendy

Originally Posted by old_picker

To their credit Kim from Hancock Guitars / Australian Luthier Supplies have contacted me this morning and offered to exchange the boards.

Thanks Kim ALS will go on my list of recomended suppliers next upload

I can only say I have had good dealings with ALS....I ordered AAA Rosewood B&S which they'd run out of and i got upgraded to master grade at no extra charge....I have been more than happy with the quality of the timber grades I have purchased from them....It was better grade than i thought would arrive....prompt ,well packed service.
I wouldn't hesitate to order from them again

I hate hearing about fellow builders not getting the deal they thought they we're buying into.......but I thought for the positive side of this thread I'd post my experience .

I'm glad its been resolved because I was surprised at the response.

i would like to thank the members and moderators of this forum for their support and advice on this issue.

i will have a list of prefferred suppliers up in a day or so as a reference for all

more on that in a new thread

Originally Posted by outback

No you wouldn't Bob. Common sense would prevail when your temper settled down.

maybe