Hi Pete,
You are right about the service, I remember the guy was angry with me when I told him to cancel the order that I'd waited months for.... I didn't tell him I got it on-line, or that I knew the real reason he couldn't supply what I'd ordered, I just never went back.
I'm willing to bet he would be amongst the first to complain about on-line sales ruining his business..
There are plenty of times I would prefer to buy locally because of the personal contact, and good advice and I'm mostly happy to pay extra for the service. Especially if they stock what I'm after... But there are limits...
Regards
Ray