Thanks Thanks:  0
Likes Likes:  0
Needs Pictures Needs Pictures:  0
Picture(s) thanks Picture(s) thanks:  0
Results 1 to 2 of 2
  1. #1
    Join Date
    Jun 2011
    Location
    Central VIC
    Posts
    13

    Default ROK Product Service

    Just a quick one to give a positive review for customer service.

    I recently purchased a ROK Scroll Saw. Being secondhand it didn't come with a
    user manual. I tried the ROK web site but no downloadable manuals. I took a chance
    and sent their support team an email at 8 o'clock at night and asked if their was one
    available to download somewhere. I got a response before 8am the next morning with
    a scanned copy of the manual as an attachment. They didn't have to help as the product
    was not purchased new, but it didn't seem too much trouble.

    So much poor customer service these days, just thought a positive experience deserved
    a mention.

    Cheers

    H2K3

  2. # ADS
    Google Adsense Advertisement
    Join Date
    Always
    Location
    Advertising world
    Posts
    Many





     
  3. #2
    rogerjenkins Guest

    Default

    I have several ROK products,- a Combo Belt / disc Sander, and a 14.4 volt cordless drill. Both bought brand new. Quality wise,- good compared to numerous other similar-priced Made-in-China power tools. Product Service,- Good too. Had one breakdown with the Belt / Disc sander when the Drivebelt snapped,- after about six months of good general useage,- A replacement belt was sent from the Brisbane H/O as none were available in SA. Took about five days to show up in the mail,- Cost,- $14.95 including express post.
    The Cordless drill's batteries were slowly,"dying," on me, as they wouldn't hold charge like they were supposed too, so since everything was still under warrenty I received a new pair of batteries last week, and sent the old pair back,- no questions asked, which is good.
    Normally I buy the more expensive, & higher quality Bosch; Makita; Hitachi, types of power tools, therefore in comparison, am quite surprised in the product quality, and service supply for the ROK brand, and, " Yes," will am interested in buying more of their products as time goes by.
    Roger

Similar Threads

  1. Product Name Please
    By chambezio in forum SMALL TIMBER MILLING
    Replies: 4
    Last Post: 21st July 2009, 06:25 PM
  2. New Product
    By TheSandpaperMan in forum THE SANDPAPER MAN
    Replies: 0
    Last Post: 10th July 2009, 09:48 PM
  3. Flood Spa n Deck Customer Service and Product A1
    By want2learn in forum DECKING
    Replies: 3
    Last Post: 19th March 2008, 08:31 PM
  4. three in one wonder product?
    By urban-wombat in forum FINISHING
    Replies: 6
    Last Post: 25th July 2006, 11:48 AM
  5. New Product
    By Jemoge in forum ANNOUNCEMENTS
    Replies: 5
    Last Post: 21st November 2004, 07:00 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •