My DC equipment went walkabout

[wun4us]

H & F for WW Business of the Year?

[Chris Parks]

Just had a call from [SIZE=4][COLOR=Red][U][I]
H&F advised me they will have the parts returned to them and then send it up with Australia Post.

Wolffie

Ozzy Post own Star Track though they operate as two separate entities. I thought if they could not deliver or maybe it is outside their delivery area that it would be carded to the nearest PO and you would be notified by mail. My daughter has a restaurant at Bulli Tops (look it up) which is basically the entry point to Wollongong and Ozzy Post will not deliver to them and the nearest PO is only about 5 km away.

[SAISAY]

Ozzy Post own Star Track though they operate as two separate entities. I thought if they could not deliver or maybe it is outside their delivery area that it would be carded to the nearest PO and you would be notified by mail. My daughter has a restaurant at Bulli Tops (look it up) which is basically the entry point to Wollongong and Ozzy Post will not deliver to them and the nearest PO is only about 5 km away.

AHHA
Didn't know that.
That's why my postie sometimes delivers parcels from a courier.
Cheers
Wolffie

[Big Shed]

Ozzy Post own Star Track though they operate as two separate entities. I thought if they could not deliver or maybe it is outside their delivery area that it would be carded to the nearest PO and you would be notified by mail. My daughter has a restaurant at Bulli Tops (look it up) which is basically the entry point to Wollongong and Ozzy Post will not deliver to them and the nearest PO is only about 5 km away.

I get the same with Australian Air Express deliveries, does OzPost own them too?

[Chesand]

I get the same with Australian Air Express deliveries, does OzPost own them too?

I think it is a partnership between Aust Post and Qantas

[Mulgabill]

As for Door-to-Door services, AAE and Star Track are now one and the same and 50% owned by Qantas and Aust Post. If you have any problems with non-deliveries contact their Investigations officers, however, there no guarantee of results.

[Sawdust Maker]

What a bloomin nightmare - and the local franchise needs a boot up the rear, IMHO

and H&F deserve a big pat on the back!

[wun4us]

As for Door-to-Door services, AAE and Star Track are now one and the same and 50% owned by Qantas and Aust Post. If you have any problems with non-deliveries contact their Investigations officers, however, there no guarantee of results.

And that's 50% by Aust Post and 50% by Qantas. Who said Government wasn 't into private enterprises?

[Ash240]

This is a good example of a company doing what they are legally required to do. Shipping was part of the service you were sold.
Good on H&F for doing it when so many companies over here don't and don't care at all.

Maybe if we as consumers didn't let retailers walk over us we would get more of this sort of treatment?

[SAISAY]

Well, spoke with H&F today. We've been away for a cupla days.
My parts STILL haven't returned so they are just mailing out replacements today and IF and when the parcel returns, they will put it back into stock
Sparkies came today, before we got home and fitted the new microswitch, supplied by H&F who are also paying the sparkies to fix it. Another .
Cheers
Wolffie

[SAISAY]

Maybe if we as consumers didn't let retailers walk over us we would get more of this sort of treatment?

I think so. Too many people are afraid of causing waves.
We must remember that we are paying for a service and if that service is not what we are paying for, then we MUST speak up to get things rectified.
However me must also always remember that animosity breeds animosity.
I do not apologise for making a complaint but I make sure they understand what I am all about in a pleasant way.

Cheers
Wolffie

[Mulgabill]

Well handled Wolffie and H&F