Ebay and chainsaws

[bookend]

Check out this link before it gets pulled by ebay!

CHAIN SAW - eBay Chainsaws, Outdoor Power Equipment, Gardening, Home. (end time 21-Jun-10 14:05:46 AEST) (http://cgi.ebay.com.au/ws/eBayISAPI.dll?ViewItem&item=260618036825&ssPageName=ADME:B:SS:AU:1123)

[Pat]

Brilliant!

[rsser]

Nice dump.

The buyer protection scheme should work for him though it'll take months. I've been there.

[Travis Edwards]

LMAO, I must say I will not be buying anything from them after my experiences of buying a chainsaw, The oiler on my saw decided to pooh itself after not cutting much wood. I sent them an email requesting the bits to be replaced under warranty to which I was sent a comprehensive pricelist. Honestly do not buy one of their saws they are more grief than they are worth. I have a stihl034 that is about 18 years old that will not die only maintenance it gets is the odd clean, chains sharpened and bars maintained, and the air filter cleaned regularly, oh and the odd sprocket here and there. the baumr has had the starter replaced, it leaks oil every where when the oiler works, I have had it apart several times attending to all manner of problems that a new saw just should not have, The airfilter might have well not been there and required the manufacturing of seals to stop the sawdust going through, and all in the space of cutting probably 3 or 4 cubic meters of firewood. And i will also add that the bars they supply are not much chop, the tensioning setup is not rigid or solid enough and before much longer I am going to have to buy another starter setup. They advertise that it has a $1300 RRP but honestly it is barely worth the $160 I paid for it.

There are also some safety factors That need to be addressed on all of the saws that I have seen that they have sold. The biggest of these being that when the oiler actually works the oil does not oil the bar but runs out through the chain brake.

I have said it before and will say it again Buyers Beware. Honestly most of the people who would be buying these saws are people who do not have the best mechanical skills and they are a machine which requires continuous and extensive maintenance. A couple of trips to the nearest saw shop soon makes your cheap saw start to look expensive, and honestly you could buy a stihl, husky, shindaiwa or even an echo with half the ccs that would put out as much power. I bought the baumr chainsaw for a couple of reasons and one of those was so that I could give an honest review to people on this forum and to friends who may be considering buying one. I am not going to openly bag the seller as there enough out there who have made their dealings with them public knowledge.








My BEST advice save your money and buy a REPUTABLE brand saw from a REPUTABLE, SHOP OWNING, SERVICING, DEALER!!! And if possible buy a pro range saw!!! prefferably a stihl :2tsup:

[weisyboy]

incase it gets pulled

This is my personal experience with AGR Machinery or Mills International Trading Pty Ltd, ABN 45 117 885 828
and in no way can be construed as typical, as I say just my experience.

I bought a chainsaw from AGR Machinery off ebay, after about 3 weeks a tree pruner arrived.

I contacted them to say they had sent the wrong item and I was directed to a link where I downloaded a service form which enabled me to outline any grievance and it stated that my return postage would be repaid if I included the postage receipt.
When I bought the item the postage was charged at $47, when I returned it it cost me $18 - figure that one out.

It has now been over a month and after numerous emails and requests for my postage to be refunded these are their replies;

Hi again, Pomjon1
Just a quick note to let you know that your item has been replaced and we will be posting your new 62cc chainsaw out shortly via Aust Post and your consignment number is 2929502796.
If you have any other questions or concerns, please be sure to get straight back in touch as we're always here to help out.
Best regards,
The AGR Machinery Team

Hi again,
The accounts staff process all reimbursements together every couple of weeks.
Best regards,
The AGR Machinery Team

Hello Jon. Should you wish to remove the negative feedback we are able to process reimbursement of your original freight cost ($47). Simply let us know if you wish to change it and we can send through the link for you. Otherwise it's best to forget it - not further communication will be entered into.

I have tried to bring this issue to the attention of ebay and PayPal but they don't seem interested. I have even raised the point that attempting to dictate feedback ratings to customers is strictly against ebay's policies but still no response.

I have to say that I do understand that mistakes happen and when they are rectified I consider that to be a sterling effort, but in this case it has been at my expense.

The chain saw is probably what I expected for the money - not very much.

No doubt ebay will pull this notice, they are obviously looking after AGRO Machinery and not the likes of us but I will just put it back up.
If anyone has an address for this mob please email me: [email protected]
I might just pay them a visit - with my new saw.

good on him i say.

i have had my share of runins on ebay but have never thaught to do that :2tsup::2tsup:

[itsposs]

I just added to it my saws from them did what I wanted them to do but I do agree with postage rip off. I find it more fun now to upset bunnings then to stuff around with Ebay chainsaws.

[Sigidi]

I think given the scenario he mentions, that is the best thing to do - good on him :2tsup:

[moulding]

Hi Guys, Just thought I would share my experience with, AGR machinery on ebay.
Firstly we are a moulding mill in melbourne and have had a Sthil MS290 that we have had for 5 years with no brake downs, only new bars and chains and the odd service here and there. we have 20 employees, so it gets bashed around a fair bit.
We needed another saw as one was just not enough. So about 8 months ago I purchased a Baumr 62cc from AGR. it has the same size bar (22'') and .2hp more than our sthil. (aulthough it is 9cc larger) weight is much the same.
If I had my eyes closed when cutting through any size cut the only reason i could tell them apart is the different grips. Yes the $129 chainsaw has every bit as much power and performance(it really amazed me). We have put the Sthil aside and only use as the second backup saw so we could give the cheap saw a good workout and put it through a bit of hard work.
Now, when I got the new chainsaw I had to tune the carb slightly(easy to read instructions) then I had to adjust the flow of the oiler with the simple screw adjuster as the oil I use is hydro oil and is thinner than bar lube. All was good for 1 month till I fowled the plug as I ran it a bit to rich (i knew it was a bit rich but like to run a little rich rather than lean and kill it) In the process of starting constantly I broke the pull starter(when it was fowled). Which when i told AGR they sent me out a new plug and starter, no questions asked. & 7 months later and many, many tanks of fuel later she is still going strong

Dont expect it to be as good as a Sthill or a hussy, but as far as product Vs dollar goes, I think it is a great buy and would buy one of these over an expensive saw any day. Great coustmer service and product. I will keep you updated with any problems i encounter with our cheap $129 chainsaw ($129 delivered to my door)

[bobsreturn2003]

YEP have had the run around as well on a hedge trimmer that required 3 postings to get right . Got lots of spares . Use it twice a year . But only buy quality saws , as the time spent fixing aint makin money ,or much fun trying to get spares , can get some good buys on new and used huskys and stihls though :2tsup:if you know what you want . cheers

[rsser]

The QC with cheap stuff can be variable, so one guy has no trouble and the next has bulk.

OK as long as you're prepared for the lottery.

[BobL]

AGR Machinery is not a registered business.

If you google them, all you find is complaints about them.

I'm no fan of AGR but that is not what I see when I Google "AGR machinery" AND "complaints". Of the 622 returns I get from this search 2 are for "AGR Machinery" the rest are for AGR. Machinery as in general agricultural machinery.

Care to post the exact search string you used?

[BobL]

AGR Machinery

So putting that into Google I get 342, 00 returns.

On the first page of links I see;
4 ebay links, 3 shopping best buys links and 3 complaints (one from this forum) and a couple of other links. I think saying google is full of complaints about AGR is a bit unfair.

If you drill down through the other pages you will see the vast majority of these links are to the general term "Agricultural machinery"

Like I said I'm not fan but they do have a 99.8% positive feedback on ebay whatever that means?

Interesting to see that on the "www.hometoolshop.com.au" website they claim; "OUR SHOP POLICY AGR Machinery is a proudly Australian owned and operated business. "

[bobsreturn2003]

Get on to paypal and stop payment . did it my self twice . on different sellers when things wernt right . and its a great way to get their attention ! both times things were worked out . but i would have been ripped off if i hadnt done it . agr bought a 5 metre hedge trimmer they sent 2 mtrs . then some parts that dont work ,then the right parts . you wouldnt use this gear every day but its ok if you can keep things working :2tsup: bob

[BobL]

Your google must be different to mine.
Try searching on agr machinery complaints

I did that as well and got the same thing as for "agr machinery" AND "complaints". A whole 3 complaints!

http://www.woodworkforums.com/attachment.php?attachmentid=152491&stc=1&d=1289222599

I tried BING and got no complaints.

How many more than this are you getting ?

[Cliff Rogers]

All, gone now, I'll pull my head in & let others watch out for their own. :rolleyes:

[damian]

It would be good if there was a central (non ebay) site for ebay complaints, somewhere where you could search on a seller's or buyers ident and see what people have to say uncensored.

[BobL]

It would be good if there was a central (non ebay) site for ebay complaints, somewhere where you could search on a seller's or buyers ident and see what people have to say uncensored.

It would also be good if there was one for Bunnings, Coles, Kmart, H&F, Carbatec, etc, .. .. .. but it ain't gonna happen. The sellers and buyers ids belong to ebay and they wouldn't want an independent entity running QA on their operation.

[bobsreturn2003]

Dont we have a chance to let others know the news here? :doh:Certainly put my 2cents worth in from time to time . cheers Bob

[R W]

Purchased a 62cc chain saw ($70) from AGR, and so far have no complaints.
Also purchased a pressure washer from them and cannot fault it.
Shipping costs from them are high.

[Travis Edwards]

Purchased a 62cc chain saw ($70) from AGR, and so far have no complaints.
Also purchased a pressure washer from them and cannot fault it.
Shipping costs from them are high.

You must have got lucky then, or you don't mind the big pools of oil it leaves on the floor, or the fact that the oil pump stops working after about an hour of use, or that the pull starters fall to bits every time you go out, or the fact that all of the nuts and bolts fall out regularly and that when you try to tighten them to more than finger tight it strips the threads in the castings. oh and pull the plug out, throw it on a fishing line as a sinker and replace it with a decent one, it makes a world of difference.

[matildasmate]

Hi Guys , I just recently bought a inverter welder 200amp from them , hope I dont have to many hassles with them , it was a great welder while it lasted , that was about 3 packets of 2.5mm rods , digital amp meter went haywire and it just stopped welding , no overloads nothing . Cheers MM

[matildasmate]

I did that as well and got the same thing as for "agr machinery" AND "complaints". A whole 3 complaints!

http://www.woodworkforums.com/attachment.php?attachmentid=152491&stc=1&d=1289222599

I tried BING and got no complaints.

How many more than this are you getting ? Thats agrmachinery Bobl in one word , have a look on whirlpool forum about these clowns . Cheers MM

[BobL]

Thats agrmachinery Bobl in one word , have a look on whirlpool forum about these clowns . Cheers MM

Sorry to disagree but it is two words.
eBay Australia Shop - AGR Machinery Pro Equipment Store: Tiller, Generator, Post Hole Digger (http://stores.ebay.com.au/AGR-Machinery-Pro-Equipment-Store)

In my Nov post I already listed the Whirpool site but I've gone back and had another look to check developments on this issue.
There is still only one thread about AGR Machinery (AGRmachinery does not come up in their search function)
Since Sept 2010 there are ~100 posts in that thread.

By my count there are 11 posts describing actual complaints by the people who had them.
3 gennys
2 CS
2 mowers
1 each of; log splitter, Hedge trimmer, Ramp, Post hole digger, and pump
So, 11 real complaints in 100 posts.

There are several posts about "my mate had a problem with his X" but knowing the way mates exaggerate I am ignoring those posts. The remainder are general comments, follow up threads about the same complaints, and reports of various practices (see below).

Carefully searching across the web shows that a number of the complaints are duplicates in other forums.

According to their e-bay site in the last 12 months they have had
35724 positive feedback, 224 neutral and 45 negative.
Please bear in mind I'm neither supporting or bagging this company - just providing the facts.

Based on the above stats it's no wonder that they continue to attract buyers.

To counteract those basic stats there are a several alleged reported practices that anyone would find disturbing including, tampering with machine ID stickers and failure to return products. The confirmed removal of their telephone/fax numbers and street address from their website is the most disturbing pratice. I can understand the latter for an individual e-bay seller, but for a bona-fide company with such a high turnover that is a very bad sign.

The feedback numbers from any supplier should be taken with a large dose of salts. If products continually fail after the feedback is provided by the buyer of what use is positive feedback. As far as I'm concerned positive feedback only tells me something about the speed of delivery and how quickly immediate problems were sorted, and nothing about the medium to long term reliability of a product.

Would I buy from this supplier - no way. But my take is that, irrespective of snake oil advertizing, anyone who buys anything at a "too good to be true" price and strikes a problem deserves what they get.

[matildasmate]

Sorry to disagree but it is two words.
eBay Australia Shop - AGR Machinery Pro Equipment Store: Tiller, Generator, Post Hole Digger (http://stores.ebay.com.au/AGR-Machinery-Pro-Equipment-Store)

In my Nov post I already listed the Whirpool site but I've gone back and had another look to check developments on this issue.
There is still only one thread about AGR Machinery (AGRmachinery does not come up in their search function)
Since Sept 2010 there are ~100 posts in that thread.

By my count there are 11 posts describing actual complaints by the people who had them.
3 gennys
2 CS
2 mowers
1 each of; log splitter, Hedge trimmer, Ramp, Post hole digger, and pump
So, 11 real complaints in 100 posts.

There are several posts about "my mate had a problem with his X" but knowing the way mates exaggerate I am ignoring those posts. The remainder are general comments, follow up threads about the same complaints, and reports of various practices (see below).

Carefully searching across the web shows that a number of the complaints are duplicates in other forums.

According to their e-bay site in the last 12 months they have had
35724 positive feedback, 224 neutral and 45 negative.
Please bear in mind I'm neither supporting or bagging this company - just providing the facts.

Based on the above stats it's no wonder that they continue to attract buyers.

To counteract those basic stats there are a several alleged reported practices that anyone would find disturbing including, tampering with machine ID stickers and failure to return products. The confirmed removal of their telephone/fax numbers and street address from their website is the most disturbing pratice. I can understand the latter for an individual e-bay seller, but for a bona-fide company with such a high turnover that is a very bad sign.

The feedback numbers from any supplier should be taken with a large dose of salts. If products continually fail after the feedback is provided by the buyer of what use is positive feedback. As far as I'm concerned positive feedback only tells me something about the speed of delivery and how quickly immediate problems were sorted, and nothing about the medium to long term reliability of a product.

Would I buy from this supplier - no way. But my take is that, irrespective of snake oil advertizing, anyone who buys anything at a "too good to be true" price and strikes a problem deserves what they get.
Sadly Bob the feedback does not actualy reflect the truth , ebay are very clever about how this works , also sellers encourage posative feedback as soon as possible , also there is a time limit on how long you have to leave feedback , which also reduces negative feedback , they also have what is called follow up feedback , which is not worth a crumpet , as you cannot change the feedback rating to neg or pos later if you change your mind . As for buying on ebay , I dont see a problem with it , 99% of the time I have done well , but just like dealing with the local shops you always come accross at least one scumbag , thats life . Cheers MM

[BobL]

Sadly Bob the feedback does not actualy reflect the truth , ebay are very clever about how this works , also sellers encourage posative feedback as soon as possible , also there is a time limit on how long you have to leave feedback , which also reduces negative feedback , they also have what is called follow up feedback , which is not worth a crumpet , as you cannot change the feedback rating to neg or pos later if you change your mind . As for buying on ebay , I dont see a problem with it , 99% of the time I have done well , but just like dealing with the local shops you always come accross at least one scumbag , thats life . Cheers MM

I agree.

[G30ff0]

I agree.

I just bought a cheap $27 pump from agr to leave my negitive feed back, as the expiration for feed back on ebay lapsed on my jack hammer that never worked, I was waiting for a resolution but no joy

these guys suck if you need after sales support/warranty or parts

[harranator]

i have had a similar experience with AGR i bought a 12v air compressor for my car from there it seemed to be decent for a decent price... not ridiculously cheap so didnt think twice. they claim to send items immediately tho it took them 6 days to send it then atleast that again to receive it (which i realise is not their fault). when i got the item i opened it to find that the power cables had bared wires, 1 air cleaner had the thread broken off the other cracked, i opened the filters to find the element folded over (so effectively doing nothing), the item had many scratches all over it. they claimed to have postage insurance on it so i went to aus post to make a claim the had the item 'inspected' and say that to the best of their knowledge the item appears to have been broken before it was sent as the styrofoam packing was in tact around the air cleaners. i sent them an email with photos immediately they replied asking for photos so i resent them. they offered me a $15 partial refund or return for repair. i bought the compressor as i was going away and wanted it for reassurance so i purchased a similar item locally as i could not wait 3 weeks for a new item to be sent to me after they received mine. they responded to my request with an email saying that their email server was down, seeing that they were playing me i took it up with paypal, they granted me a return for refund tho i would have to pay postage. how is it that i would have to pay over $25 for postage for essentially nothing in return (apart from the obvious headache) especially after they claim that any warranty repairs will be shipped at their expense. i have since taken my complaint to fair trading and am awaiting a response. i will repost when i hear something from them.

i know thats a long post but relaying my experience to save others the headache that AGR Machinery has caused me

i believe they have high feedback rating due to fact that their items may work the first time but dont last as most people only comment on item look and delivery times as ebay does not allow a test time for product before feedback expires

[Ticky]

I bought a chainsaw off of them for about $100. I needed to cut down a couple of Palms & then cut them up to get rid of them. Also bout a couple of extra chains.

so far it has worked a treat. If I finish what I want to do, I will prolly never use it again, so for me, It was money well spent. But its like anything, if you want quality, pay money. If you just need to get a job done, well for me, it was cheaper to buy one than hire one.

Horses for courses

Steve

[Bushmiller]

Although I look at a sellers feedback, I find it very difficult to place anything other than cursory store in what it says.

Ebay doesn't really allow sufficient room to describe issues in their feedback. I have left negative feedback on a couple of occasions and in no time at all the seller is back to 100% positive.

If you want quality goods pay the price for a known brand or accept the gamble and take it on the chin when you end up with a pile of component parts.

Regards
Paul