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Gwhat
23rd July 2008, 10:13 AM
Hi Fellow Woodworkers,

Firstly thanks to Neil and the Ubeaut Forums team, we are pleased to be associated with such a great meeting place for like minded people, all with the buzz of a machine in their ears and a passion for creating great things from WOOD!!

We have a business that relies on 3 things;
Great products from good suppliers.
Great, enthusiastic customers.
A desire to provide great 'personal' service even through the inpersonal Internet.


To elaborate;


Most of our product is sourced from the USA, where with a population of around 300 million, woodworking ranks very highly in the recreational pastimes stakes. Our suppliers are very supportive of us and our relatively small marketplace. We are always on the look out for new and unique products suitable for our Australian needs and generally have a few products being evaluated at any time.

Our customers are our life-blood, a great number are 'repeat offenders' placing regular orders or just asking advice. We are fortunate to have a selection of US made products available in metric, which has attracted customers from as far away as Bolivia, Sweden and France. Our customers also provide us with ideas for new products and new sources of supply.

Service and support is the backbone of our business, we welcome customer questions, which. if we can't answer we will pass on to our suppliers for a response. We don't always have everything our customers need in stock, however we do ensure the speediest possible fulfillment of orders.

We welcome your thoughts, questions and comments, either via these forums, email or by telephone.

Regards

Grahame & Marita