Carba-Tec .... Oh Dear!

**Sturdee** · 5th June 2012, 05:49 PM

Originally Posted by TORB

I don't understand why anyone should have to accept (and forgive) poor service. Put simply, I refuse to put up with second rate, poor service from any establishment. The reason that so many Australian retailer have such poor service levels is because many customers are prepared to let them get away with it.

Whether you put up with what you call poor service or not is your business, but I don't think these forums where set up for you to continually whinge about your pet hates.

As I said vote with your wallet and only shop where you get perfect service on time and every time.

If you can find one let us know but meanwhile I'll shop at retailers that may not be perfect, make mistakes and try to correct them, for they are humans and have failings. But I have them also so I'm prepared to work with them rather than whinge.

Peter.

**rustynail** · 5th June 2012, 06:11 PM

Rick, ignoring all customers is suicidal, but ignoring some can sometimes be necessary. On the surface it may not seem to be good policy, but bleating has always got my back up. "Warm and fuzzy" does not come into my character profile. If I have a problem with someone I go straight to them (or send the Missus.) The idea of drumming up numbers on the forum is not my style. This is not to say you are wrong in contacting CT, quite the opposite. To expect an answer within a week or so is pushing it.
If your complaint was to be taken seriously by CT and they were to notice the ground swell being shared by others on this forum, I would think senior management would want to take the time to consider their response. Admittedly, an acknowledgement of receipt would be nice but hey, kick someone in the shins for long enough he is going to do one of two things; Smack you in the mouth or turn his back and walk away. Drumming support is shin kicking, forum before company contact is shin kicking, non constructive criticism is also shin kicking.
It is interesting to note, that on other occasions where you have used this tactic it has produced similar results. Maybe its time for a change of strategy. But I know, old habits die hard.

**Big Shed** · 5th June 2012, 06:43 PM

Thanks everyone, I think most of the things have been said at least once, time to close this thread.

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