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  1. #16
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    Default Old gear

    It’s threads and discussions like this that make me realise why the old man always avoided buying stuff new, he’d scour the trading post and secondhand machine dealers for what he was after, sometimes driving a couple of hundred km’s to look at something. I find I’m now doing the same. I guess though I’m lucky that I can fix anything that needs it, or make a new part if needed, same as the old man did. But for many, this isn’t an option, and having dealer backup and parts available is a major factor in their purchase decision. It’s a real grey area that the retailers need to address. Best of luck to you.

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  3. #17
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    Default

    You'd think with the internet and postage from overseas (tracked and within a week) that a local stash of parts is completely redundant.

    On a similar vein, I know a guy in Japan that does nothing other than supply super-exotic computer components. He buys up manufacturing businesses left over "things in boxes", millions and millions of little boxes. In bulk, at astoundingly rock bottom prices. I wouldn't be surprised if he charges them to take them off their hands.

    He catalogues them, puts them on the internet and ensures the search engines can find him.

    When some AS400 mainframe needs a spare widget to keep it going, a $400 part (that cost him 0.02 cents) is utterly invaluable. When some esoteric 40 year old industrial machine needs a new sub-board, he has 5, still in plastic, in a little box, all neatly numbered....

    The big businesses cannot possibly support this form of sales, but he excels at it.

  4. #18
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    Quote Originally Posted by RossM View Post
    Well - under Oz consumer law, for items less than $40,000 the importer or manufacturer must "... have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise..."
    "... repairs and spare parts - the manufacturer (importer) is responsible for ensuring that spare parts and repair facilities (a place that can fix the consumer’s goods) are available for a reasonable time after purchase unless you were told otherwise. How long is ‘reasonable’ will depend on the type of product..."

    "Reasonable time" is the time that the product is expected to last under normal use & conditions. For a major piece of machinery, its likely that would be similar to a motor vehicle - so ten years.


    Also note there is no limitation to warranty - if there is a defect in the product or its found not to be "reasonably durable" then you are entitled to remedies, no matter what the written "guarantee" may state about time periods.
    " ... The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss. The retailer can’t refuse to help you by sending you to the manufacturer or importer..."

    So If you have an issue for a (say) 5 year old product & Carbatec can't supply parts, they would have to source them at their cost & possibly compensate you if it takes too long. Or you can demand (your choice) a refund or replacement on the original purchase if there is a major defect.
    I'm going to be having some discussions with an Aussie online seller of Chinese made chainsaws on Tuesday after finding that my new chainsaw leaks bar oil out the cap like no tomorrow - a mate finally worked out the cause is that the casting was made with the threads in it - but the hole is drilled in later and isn't in line with the threads!

  5. #19
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    Quote Originally Posted by RSD View Post
    I'm going to be having some discussions with an Aussie online seller of Chinese made chainsaws on Tuesday after finding that my new chainsaw leaks bar oil out the cap like no tomorrow - a mate finally worked out the cause is that the casting was made with the threads in it - but the hole is drilled in later and isn't in line with the threads!
    Good luck. Hopefully they will just accept the issue & offer a replacement, but you do have the right to a refund (your choice).

    Here is the info you might need if they don't want to play nice:
    Make a consumer complaint | ACCC

  6. #20
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    Hopefully you don’t find that your “Aussie” online seller isn’t in Australia but actually in China like I did. I went through paypal only to find that out when I was asked to return the item if I wanted my money back.
    Cost of shipping back to China would have been almost the cost of the item.

  7. #21
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    Mobyturns is offline In An Instant Your Life Can Change Forever
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    Default

    Quote Originally Posted by Lappa View Post
    Hopefully you don’t find that your “Aussie” online seller isn’t in Australia but actually in China like I did. I went through paypal only to find that out when I was asked to return the item if I wanted my money back.
    Cost of shipping back to China would have been almost the cost of the item.
    Take it up with your Office Of Fair Trading as a formal complaint. What they are doing, i.e. giving a prospective purchaser the impression that they are an Australian based re/seller, is considered to be "deceptive conduct" under Aussie consumer law. The more complaints the more chance we have of closing down the dodgy operators.
    Mobyturns

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  8. #22
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    Quote Originally Posted by Lappa View Post
    Hopefully you don’t find that your “Aussie” online seller isn’t in Australia but actually in China like I did. I went through paypal only to find that out when I was asked to return the item if I wanted my money back.
    Cost of shipping back to China would have been almost the cost of the item.
    Fortunately no - well known Aussie seller of Chinese made garden machinery etc - also well known for being difficult to deal with when it comes to warranty etc.

  9. #23
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    May 2007
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    Default

    Does anyone sell Jet or Powermatic in Australia these days? Wish Carbatec didn't drop them, now its a choice between Carbatec's own gear and Laguna it seems.

    I noticed that Sawstop is also sold through Total Tools, which should make it more accessible and convenient to transport.

  10. #24
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    I found out today that Carbatec finally have some prices up on their website for their Laguna range. I was pleasantly surprised that the machinery prices are pretty much on par for what GregMach were selling them for, at least from what I can remember. Even more of a surprise are their prices for the bandsaw blades, which are significantly lower than GregMach's RRP. $319 vs $395 for the 1.25" x 145" Resaw King. To their credit GregMach were the ones that told me about Carbatec's prices and then they gave me a discount to bring the price below Carbatec's. I was sure the change in suppliers would coincide with a price hike. Perhaps that's down the track.

  11. #25
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    Default

    The c flux prixes seemed to be about the same.

    Carbatec is just alot closer for me then postage from greg machines

  12. #26
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    Quote Originally Posted by havabeer69 View Post
    The c flux prixes seemed to be about the same.

    Carbatec is just alot closer for me then postage from greg machines

    I don't see the Laguna DE's on Carbatec's website yet. It would be very comforting if the prices remains unchanged because IMO the Laguna cyclones are cheaper and yet superior to Carbatec's in-house branded models.

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