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  1. 6th August 2011, 10:48 AM #1
    woodtryer
    woodtryer is offline SENIOR MEMBER
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    Unhappy Dieter Schmid - Fine Tools

    Hi,

    Has anybody purchased online from Fine Tools in Germany. I purchased some chisel over two weeks ago and they have been "on their way to the destination country" for 14 days now. I have contacted FineTools and requested some help to find out where they are but they just keep sending me the tracking number which I already have and that gives me no info on where my chisels are. Is this a good company to buy from and does anybay know how I can try and find my parcel.

    Hope someone can help.

    Cheers,

    Peter.
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  3. 6th August 2011, 12:39 PM #2
    ClintO
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    If they are coming by courier then the tracking number should tell you exacyly where they are
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  4. 6th August 2011, 12:47 PM #3
    critterjg
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    Default Quality store

    Peter

    I have purchased a lot through fine-tools.com and can assure you they are a great outfit. Your order will arrive, however can take quite a while. from memory my orders took 3-4 weeks. Part of their success is their incredibly low shipping prices, but that comes at a cost of time.

    What chisels did you buy... Two Cherries?

    Cheers

    James
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  5. 6th August 2011, 02:03 PM #4
    woodtryer
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    Thanks James thats good to hear. I guess I am just used to buying stuff from Lee Valley and Lie Nielsen, usually on your door in 7days.

    I have ordered some Two Cherry Mortice chisels and a pair of MHG skew chisels.

    Thanks

    Peter
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  6. 10th August 2011, 10:47 PM #5
    Andreas87
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    I have nothing but good experience with them, don’t worry your tools will arrive
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  7. 11th August 2011, 06:45 PM #6
    woodtryer
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    Thanks for that. How long do they take on average. Mine have been 3 weeks now and the tracking number just shows "on its way to destination country".

    Should I get worried soon

    Peter.
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  8. 12th August 2011, 07:55 AM #7
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    Fuzzie
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    My experience of economy postage from England is that it takes about 6 weeks. I would guess times for Germany would be similar.
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  9. 12th August 2011, 09:32 PM #8
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    Lumber Bunker
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    Takes a long time to row the Atlantic.
    cheap freight - slow freight.

    But the company has already dispatched them then they have done their job well. sounds like your tools are indeed on the slow boat, or in a box somewhere waiting for the rest of the container to be filled, when it's filled it'll be on the plane.
    Steven Thomas

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  10. 13th August 2011, 10:31 AM #9
    woodtryer
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    Thanks all for the feedback. Yes I know that the goods have been dispatched and very quickly after my ordering them .

    I dont have a problem with Dieter Schmid I was just wondering if others have ordered from them how long did they take to receice their items.

    Postage was "air freight" and I guess I just expected about two weeks would be long enough but it seems it will be longer than that .
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