Faulty Dremel, bunnings won't replace.

**RicB** · 23rd December 2008, 09:55 PM

Originally Posted by Wood Borer

Why only your first name Spirit?

If I later wanted to follow up a complaint or an agreement, I think I would need a bit more than Fred from the XXXX store.

Not a problem at Bunnings, I had an incident at bunnings a year or so ago with a check out chick. When I complained, by email, they replied "we have your transaction on video and agree that your experience at the check out was unsatisfactory, the team member involved has been counseled and we regret and apologise......blah blah..." So when in Big Bunnings, remember Big Brother is watching.

**Vernonv** · 24th December 2008, 10:35 AM

Originally Posted by Soredust

we have your transaction on video and agree that your experience at the check out was unsatisfactory, the team member involved has been counseled and we regret and apologise......blah blah..."

All of that could be BS. Makes the customer feel valued and it's no skin off Big B's nose ... but then again maybe I'm just a cynic.

**wobbie-Rob** · 18th April 2009, 09:56 AM

Hi ya
this does not sound normal,You should send an equiry to [email protected]
these guys do all the Dremel and bosch tools.
They have great knoledge of what they sell.
Hope this helps.

**Harry72** · 19th April 2009, 06:59 PM

I think he would've had some progress by now Rob... look at the date of this posting!

**Hickory** · 20th April 2009, 04:24 AM

I reciently bought a Dremel tool and had a problem (not the same tool or same problem) I went to the Dremel web site, Did a "Contact ME"

Go to www.Demel.com then select your country then go to :

› Customer Service | Under this find Customer Support and the bottom item "Service & Repair" / Contact us for repair:

Next morning there was a reply in my E-mail box. Telling me a replacement was on the way and to send them the faulty part, Not only did they send the replacement part but a few extra goodies as well...

Bypass the store as they only peddle goods, the manyufacturer provides service.

**Buzza** · 20th April 2009, 09:27 PM

I have promised myself never to buy DREMEL again. I had one for a few years, buying many expensive accessories for it, and then it stopped. I got some brushes for it, but that was no help. A mate put a tester across it, and found that it was indeed, a dead Dremel. Off I went to get a new one, and found that they had changed the body shape and the expensive accessories do not fit the newer models. I went and got an El Cheapo knockup, and it has done heaps of work, but expensive accessories do not fit that either. I have also purchased a few boxes of El Cheapo tools for it as well. Contact Bunnings management, and tell them about this discussion that is now online, and also tell them that you intend to sell the buggered one on Ebay for spare parts as Bunnings refused to refund the money for the dud product.

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