Thread: Faulty Dremel, bunnings won't replace.

Take it back again. Definately not right.
I'm not sure why Bunnies would argue the toss on this one. Replacing faulty items if that is the condition on the warranty doesn't actually come out of their pocket.

Ask to speak to the tool shop manager, and I think you will have it replaced

Originally Posted by Ashes

Take it back again. Definately not right.
I'm not sure why Bunnies would argue the toss on this one. Replacing faulty items if that is the condition on the warranty doesn't actually come out of their pocket.

Man I was furious when I walked out of there, it took 45min to be told they couldn't do anything...The guy who helped me didn't even know what he was doing, he plugged it in and turned it on and then started pressing the chuck lock like it was a brake...its probably worn the end of the chuck lock off!
I'm deff gonna take it back, if they won't replace it ill ask for a refund or threaten with the ACCC.

l worked in bunning toolshop" he is a dick " what happens in warranty booklet it will have a replacement time some are 14 day some don't have this at all and ALL have to go into for repair .i wouldn't give a replacement if it over the out of box failure date .But it should been taken back for repairs .l don't even check if it does work unless l can fix

I have a Dremel tool and it starts just fine by sliding the switch to the "1" position. Bunnies should replace the defective tool.

Originally Posted by SPIRIT

l worked in bunning toolshop" he is a dick " what happens in warranty booklet it will have a replacement time some are 14 day some don't have this at all and ALL have to go into for repair .i wouldn't give a replacement if it over the out of box failure date .But it should been taken back for repairs .l don't even check if it does work unless l can fix

Yeah well I bought the Dremel on the Friday arvo and took it back on the Monday in my lunch break...despite the obvious flaws they said it couldn't be replaced. Just wondering, how accurate the spindle usually is, if you put it on the third setting (maybe 900rpm) you can see it moving about .15 of a mm.

I would write to Dremel and include a link to this thread. They'll replace it.

I have had my dremel tool for many years, and it has never acted like that.

We use it for inlay work plus a multitude of other things. At the lower speeds I do loose a little tourque but I couldn't or wouldn't dare try to stop with my fingers.

There is a problem, be persistant and demanding.

John

The option here is not repair, it's money back
dead on arrival - speak with someone in charge - at least get them to compare it with a new one
The thing is to be firm but reasonable
Quote section 71 Trade Practices Act - goods must be of merchantible quality and fit for purpose. If not the remedy is rescission of contract. ie you get your money back they get the item. You can negotiate exchange if you want
ACCC link to brochure http://www.accc.gov.au/content/item....fn=Refunds.pdf
Notwithstanding what the brochure says, the ACCC cannot actually assist in getting a refund they can only advise of your rights and how to pursue such rights
My dremel has never missed a beat, runs on all settings and runs very true. I've used it to drill very fine with 1mm bits, no wobble at all. Definitely dodgy IMHO
goodluck

First rule about returning a faulty item...be pleasant and don't loose your temper not matter how dopey the person you are dealing with. Remember it is;
a. Not their shop.
b. Not their problem, it is yours.
c. Not nice to be abused by an irate customer.
d. Not nice to be told your stupid.
e. Not nice knowing you might be stupid, and now someone is pointing it out.

Bite your tongue, it costs nothing to be pleasant. First one to loose his temper looses the discussion. Even if you are right everyone will think that you are an a**hole, and you will be wrong.

Don't give too complicated an explanation. "Switch is faulty" should suffice. Once you have stated your problem then like a seasoned salesman, shut-up.

If you cannot get any satisfaction ask to speak with someone higher up the food chain.

prozac

ps... the Dremel is a great tool by the way. One of those tools that always seems able to handle any small job you throw at it.

Dremel has been bought up by Bosch, so I would contact Bosch and make a complaint about the way you have been treated.
My first Dremel died after 10 years of hard use and I have 3 more. I use the router attachments for one of them and it has never missed a beat.
Only other suggestion I have is, that the new ones have soft start, so they take a little while to get up to full speed. One of mine (Digital) I can brake with my fingers at the lowest speed but that is very slow.
Hope this helps.
Wolffie

There really doesn't seem to be a consistent policy on a number of things at Bunnings, or if there is, they don't bother to teach their staff about it. I have found this both in relation to returns, and to honoring their 10 per cent off lower prices promise, with one staff member insisting that 'head office' has told them one thing, with another, later saying something quite different. Politely insisting on your rights, and if necessary, contacting the State Office, should bring satisfactory results.

Originally Posted by Sawdust Maker

Quote section 71 Trade Practices Act - goods must be of merchantible quality and fit for purpose. If not the remedy is rescission of contract. ie you get your money back they get the item. You can negotiate exchange if you want
ACCC link to brochure http://www.accc.gov.au/content/item....fn=Refunds.pdf

Good advice there. I have had the same experience with Blunderings attempting to decline a refund on a DOA tool. I did as suggested above quoting the section and paragraph number. I got my refund. If that fails, I would try another store if it is convenient rather than waste your time arguing with a "non-decision maker".

What's going on here is that Blunderings (and to be fair, all the other retailers) are trying to avoid handing out a refund and they sure as hell don't want to handle exchanges. That's even more paperwork. The retailers know exactly what they are doing. They know their obligations under The Trade Practices Act but they hope that you don't.

The retailers want to hand all that messy warranty stuff directly back to the manufacturer. Now if the item was bought six months ago and it was a twelve month warranty, I think that's fair enough. However, in my case it was bought and returned on the same day and your case is not dissimilar.

Blunderings, Where lowest prices is all you can expect, maybe...