Thread: Fine Tools Australia

Originally Posted by Treecycle

I have brought from FT once some time ago and never had an issue, but it appears that things have gone south since then for whatever reason.
I just did a quick comparison of a couple of planes between them and Timbecon and the prices are exactly the same so it seems that it would be foolish to continue to support FT if all you are going to get is disappointment.

Yes agreed.
At the time, Timbecon had been out of stock of many of the Luban / Narex tools and couldn't even give an estimate as to when stock would even arrive. Timbecon squarely blamed wood river in the USA indicating WR have a contract with Luban to produce their planes for FIRST, before filling any other orders/suppliers! Hence, I went with Fine Tools. My previous dealings with them had been good.

Lesson learned..... Lie Nielsen ONLY from now on..... (J/k)

Originally Posted by Col

Fair enough but one usually goes with the other. You get what you pay for in this life. I am not trying to start an argument here. Just making comment on an observation.

Col.

Col, the two may go with one another ... in some instances, but this is not the issue here. The issue is not the poor quality of the product; the issue is that either the product did not arrive, or that the wrong product did .... and this is not altogether the main problem. The main problem is the absence of any communication or effort to correct the orders.

Regards from Perth

Derek

just a heads up for us noobs, where does this fine intellectual man advertise? so we can beat a path away from his door/site

I just received an order for some chisels from this company. Best price I could find on the net and arrived when stated. Although it was only one order, and my first I have to rate them highly. Good communication and tracking number sent next day.

Originally Posted by stoobydale

I just received an order for some chisels from this company. Best price I could find on the net and arrived when stated. Although it was only one order, and my first I have to rate them highly. Good communication and tracking number sent next day.

[emoji19]

Originally Posted by stoobydale

I just received an order for some chisels from this company. Best price I could find on the net and arrived when stated. Although it was only one order, and my first I have to rate them highly. Good communication and tracking number sent next day.

The mark of a good company is not when the get things right - it's what they do when things go wrong. And on that basis, this is a company that you wouldn't touch with a barge pole, even while wearing full CORONA-19 PPE.

I have placed 3 orders in the last month now. Before I places my first order requests for further info were quickly answered. My first order was posted quickly and then down hill from there.

My second order still had not been processed after 1 week which somewhat worked to my advantage as I was able to combine postage for my third order. A week later all of the third and half of the first order was shipped. Almost 3 weeks later and a handful of emails from me I am getting radio silence on where the missing parts are in the process.

I believe I have now located a phone number for Jason so will see if I can get a phone update later today

Damien, I am curious whether you read this thread before placing an order with Fine Tool Australia ???

(.... incidentally, the abbreviation here is FTA ... aka known as "fail to attend").

Regards from Perth

Derek

Originally Posted by derekcohen

Damien, I am curious whether you read this thread before placing an order with Fine Tool Australia ???

(.... incidentally, the abbreviation here is FTA ... aka known as "fail to attend". Apt?)

Regards from Perth

Derek

No. I came across the thread when I was doing a search for their phone number.

In the end I bought 14 chisels at 40% less than what I would have paid at Timbecon so all up worth the grief

I recently ordered a Luban spokes shave from them. I wanted the model with the radius sole to use inside curves. It was noted in the catalogue that they were due in at the end of June however the suggestion was to place an order as they would soon sell out. I received an order confirmation with full description and my credit card was debited immediately. A few days later I got an email from AusPost that the parcel was on it's way which surprised me. On arrival it turned out to be a standard flat sole Luban. I already have one of these, bought from Timbecon, (along with half a dozen other assorted flat sole spokes shaves) and I find it quite good. I immediately emailed back, no answer, several more emails ignored, phoned using different phones, no answer. Uncertain what to do however if there is no response soon I will look into my rights.

Originally Posted by Toowoomba John

Uncertain what to do however if there is no response soon I will look into my rights.

Get in touch with your credit card company and seek their advice as to how to proceed.

Unfortunately Jason is a bit hard to get hold of, if ever. I was lucky in that he did finally respond to emails but it was months and months later. I agree with above, get hold of the credit card provider and go from there.