Thread: gainsborough tri lock problem

Hey guys,

am wondering if anyone can help me with this problem. About a year ago I installed 2 gainsborough tri lock sets, one on front door, one on rear. They are great handles/locks, I love em cause its a normal lock and deadlock in one.

For a while now the one on my front door has been playing up, you'll deadlock it, then try to open it with the key from outside (or inside) and the key just keeps spinning counterclock wise, it feels as though the cylinder isnt engaging the latch, in order to get it to open you have to turn the key clockwise again (as if to lock it again which seems to re-engage the latch to the cylinder) then turn it counterclockwise and it will work.

To see what the hell was going on I left the door open and deadlocked it so i could see what the latch was doing, upon doing so I could see that when the latch petruded out it became limp, i grabbed it to see why and it simply came out of the door! So my problem seems to be that the latch dislodges itself from the cylinder when I deadlock it, the snib function still works fine. I checked the back door lock and its fine, i did the same test and it aint goin' no where. I am hoping someone who is familiar with these handles/locks can give me some advice, I sent gainsborough an email yesterday but no reply, will try to contact them tomorrow by phone.

any help is greatly appreciated,

cheers,