Thread: Important notice to Victorian customers

I have bought from Timbecon only at the WWW shows as the freight makes it too expensive.

With this kind of deal I will definitely be buying from them.


Peter.

I have bought items from you and have always been happy with the service and prompt delivery. You have a very comprehensive website now so I would be very happy to use your service and in fact pay a bit more than the $5 if it meant you could maintain the service. It cost me more in time and petrol going to the now defunct Victorian business not to mention the frustration when I got there that the items I wanted were on backorder.
Although there are a number of other businesses in Victoria that sell some woodworking items no-one to my knowledge has anywhere near the range you have. In addition most are not open on Saturdays which is not much good to those of us who work.
Well done for the initiative and good luck with it,
regards
Dereg

Tankstand - Just going to offer to Vic atm. But if successful will look at extending it out.

Echidna - Would like to, unfortunately if it was very easy, we would've done it a couple of years ago. We're working on it, and expect to do it soonish. Will definitely be telling people when we are!

Grunt - (Being a bit of a smartass) we have finance available. $1500 worth of goods works out to $15/week. Maybe something for you, maybe not, I don't know, just letting you know in case you didn't already.

Dereg - Good to see a customer here smiling at us. Not that it doesn't happen often, but still, it puts a spring in your step when someone says what you have to us. I'm hoping that the increase in business by trying something like this will offset the freight costs we'll carry. If we do it and it works out, it could be offered as a permanent thing (NOT A PROMISE!). We'll see what happens.

Talk to you all on Monday. Have a good weekend!

Originally Posted by Lucas

I dont have a credit card so it makes it difficult to order online

is there another way i could buy online
if so i would be interested

Why dont you just borrow Grunts card?? :confused:

Al

Reckon at least a few of us hope soonish comes fast as some of us would love to browse through your shop and dribble alll over your nice toys. :eek: :eek:

As a regular online and phone order customer I would welcome a reduction in delivery costs.

I usually wait until I can make several purchases at a time to reduce cost but it does no always work out. Having said that, on occassions the delivery costs are less that my fuel costs to visit the local bunnies store.

I agree that the service is great and have received some orders the next day!!!!
From Perth to Vic! Now who can complain about that?

Why dont you just borrow Grunts card??

Al

It's an AMEX Card
396010110101008
Expiry: 09/07
Security Code: 3495
Name on Card: Grunt Fartburger

Have fun.

As you guys can see i deleted the last message about not having a Credit card and was there any other way of paying

this is because i didnt read the web site frist and just spurted it out
i feel so stupid

hehehe as if i could feel stupid ....... i'll just blame it on ummmmm thats it .......I'm tired sorry

Originally Posted by Hague Gobby

Tankstand - Just going to offer to Vic atm. But if successful will look at extending it out.

Timbecon
Are you going to send the truck via Mt Isa or perhaps ship by sea. Last time I looked at the map the road to Vic from WA ran right through SA.

Regards from Adelaide
Trevor Owen

Great to hear from you Hague, terrific offer - even if it is only for Mexicans

I'd love to see more Aussie retailers participating here, offering specials and deals where possible, helping out with problems - being part of the community to the benefit of everyone.

We all want good solid stable and profitable local suppliers who can compete with the overseas outfits - both on price and on service.

The huge response to the Lee Valley bulk order - you'd choke if you knew just how much that order is worth - shows the demand is there, and that it's not being met locally.

You're putting a toe in the water here, and I urge everyone to support your effort. I am quite sure it can work well for everyone concerned.

Now if only you'd get rid of that 'orribile orange colour.....

It sound like a great alternative ..... how about all Victorian members chip in $5 and you move the entire store to the East to fill our void? The new website looks great and with $5 delivery everying becomes more attractive.

Warranty ....

Hague,

I have often looked at yours and other websites at the deals in place at the time. My biggest issue has always been ... what happens with warranty?

Let's say I buy an 10" Table saw from you. It gets shipped happily all the way across the country (at whatever price) and then it either
a. Is dead on delivery
or
b. It fails during warranty

Let's also say it's something that can't be fixed over the phone or with parts flying too and fro ... have you considered establishing a relationship with local machine repair shops?

Also, with big items of machinery, have you considered on-site warranty and or maintenance contracts with your customers? One assumes there are enough machine repair people around the country who could provide the services in each major centre - be it on or off site.

In my small opinion, the company who first does that may make a mint and lots and lots and lots of loyalty points.

Regards
Burn

Originally Posted by Sir Stinkalot

and with $5 delivery everying becomes more attractive.

So does everyang!!

Al

and with $5 delivery everying becomes more attractive.

I can't see anyway that you could spend $5 and make Al look attractive.