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11th September 2021, 03:41 PM #46Senior Member
- Join Date
- Jan 2006
- Location
- United States Of America
- Posts
- 194
I might purchase the eletronic online version if they give me a good price.
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11th September 2021 03:41 PM # ADSGoogle Adsense Advertisement
- Join Date
- Always
- Location
- Advertising world
- Posts
- Many
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13th September 2021, 01:56 PM #47
Merrygoround
Taunton's: " ... We have received your email and have forwarded your inquiry to the appropriate department. You will be contacted directly by them if necessary.... "
Suspect that the sender "Alleo" is actually an algorithm.
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13th September 2021, 02:07 PM #48
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13th September 2021, 02:14 PM #49Woodworking mechanic
- Join Date
- Jan 2014
- Location
- Sydney Upper North Shore
- Posts
- 4,469
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13th September 2021, 02:15 PM #50
I did log in and remove the tick from the "Auto renew" box. I have just checked the emails and got a reply this time stating, as they have for everyone else, that the subscription will be extended until Sept/Oct 2022 to compensate for the missing issues. The also sent the mailing address in the email asking to verify that it is correct as they have no control over the magazine once it has left their facility. The address is the same as it has been for the past few years so I don't think that is any part of the problem.
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23rd September 2021, 11:32 AM #51
Issue #291 arrived in Canmore Alberta today
My copy of Fine Woodworking Issue #291 arrived today -- 22 September 2021.
Note that I am in Alberta, Canada -- approximately 12,000km closer to Connecticut than is Tasmania. For Derek in Perth I'm not so sure -- Should I be measuring the distance across the Indian or Pacific oceans?
The return address is shown as:Taunton Direct, Inc
C/O Worldwide Mailers
2835 Kew Drive
Windsor, Ontario, N8T 3B7
other detailsSubscription number, date subscription expires
126/4/5 xxT14(Z)
my current address in Alberta
0001
8203
hopefully the above is of some use for those in Australia waiting on their "missing" issuesregards from Alberta, Canada
ian
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23rd September 2021, 11:53 AM #52
Ian, thanks for your comments.
What appears to be happening is that FWW is not sending out magazines. Instead, if you contact and state that you have not received an edition, they extend your subscription. Mine has been extended three times so far, and I shall no doubt have it extended again after the latest edition is clearly not delivered.
The only up-side to this is that the on-line download is available for longer.
Regards from Perth
DerekVisit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.
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23rd September 2021, 12:18 PM #53Mobyturns
In An Instant Your Life CanChange Forever
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23rd September 2021, 03:20 PM #54
Taunton promised that my #291 would arrive before 1 September; It didn't, and #289 and #290 also have still not arrived.
And my pre-2021 FWW's have come from the Netherlands or Channel Islands, not USA or Canada.
Originally Posted by DerekCohen
Originally Posted by Mobyturns
Over the past year we have received quite a few of parcels from Ireland (family), UK (esp Axminster and Book Depository), Germany (Dieter Schmidt) and NZ. We have been surprised that delivery times have remained consistent - commonly 6-7 days. USPS and China Mail have always been less reliable.
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23rd September 2021, 05:03 PM #55
Since sending magazines around the world is clearly beyond them, why don't they just forget about it and go online only?? Put some time and $$$ into getting decent search/indexing facilities on their webpage to make it easy to find what you are looking for. They'd save a lot of $$$ by doing this, online subscriptions could be cheaper, and they'd get more people signing up (including me). At the moment it isn't clear to me whether you can even get an "online only" subscription without the printed magazine?
Paper magazines are going the way of the dinosaur, about time FWW got with the program IMHO.
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23rd September 2021, 06:51 PM #56
Certainly, a few have really got their act together, others are a bit hit and miss, and some are down right incompetent. One courier franchise up this way has an appalling track record, so much so that I refuse to deal with any company who uses their "services."
I have given up on some subscriptions due to their stance of paper or paper+digital only. I had that discussion with Mark Baker (RIP) editor of UK Woodturning mag over breakfast at Turnfest and the potential enhancements to GMC's website, search engine, digital library etc. Mark agreed with my suggestions, but lamented that it was not his decision to make and that getting approval for the investment in website enhancements / redesign etc was not easy. In general I think we are lucky that some of the smaller niche magazines survive at all.Mobyturns
In An Instant Your Life CanChange Forever
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23rd September 2021, 09:45 PM #57
But they had no difficulty in sending magazines around the world from 1975 through 2020 - 46 years - including the first six months of Covid when transport services were disrupted.
I cancelled my online subscription two years ago, because, bluntly, it was crap. Shambolic website and hopeless search engine.
And I much prefer to read paper!
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25th September 2021, 08:31 AM #58SENIOR MEMBER
- Join Date
- Feb 2015
- Location
- Hobart
- Age
- 77
- Posts
- 648
Waiting in Anticipation...
Earlier this week, I received an email from FWW, "signed" by Michael Pekovich no less , outlining some of the content in the forthcoming issue of the magazine.
I answered his email as follows:
"Hello Michael,
Thank you for telling me about the content of the forthcoming FWW issue.
Unfortunately, the last issue I received was FWW #288. I would appreciate receiving the last three issues.
I happen to follow a woodworking forum here in Australia and quite a number of forumites have reported not receiving their FWW magazine issues either. etc etc"
And received the following answer:
"...Thank you for contacting Taunton Store.
We are sending a replacement for the #289, #290, and #291 issues and apologize for any inconvenience.
Plase allow 2-3 weeks for delivery
If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.
Thank you,
Michael
Taunton Store Customer Service
[email protected]
For all your subscription service needs, visit Taunton Press - Customer Service
the quick, easy and safe way to manage your account and answer any questions you may have in one convenient place..."
I am waiting with great anticipation!!!
Cheers,
Yvan
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25th September 2021, 11:16 AM #59
I'm puzzled by this, as when I "signed up" a few years ago, I had to specifically *add* print copy to International address to the "Unlimited" subscription. The Unlimited subscription is USD$99.00, and is purely online only, giving you access to the magazine as it's published, all guides, plans, and the archive of all back issues.
I'd be tempted to write them an email, explaining you'd like to drop the print subscription, and move to Unlimited only.
I've never found a problem in getting good, timely and accurate customer service when writing them an email, though that was a couple years ago that I last needed to.
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25th September 2021, 11:34 AM #60
Hi Yvan
I wouldn't hold my breath if I were you
2 to 3 weeks for delivery might be the delivery standard for the US, but for deliveries via Canada Post the time is more like 2 months, and most of that "delay" appears to be getting the issues across the US-Canadian border. For delivery to Australia I'd describe the estimated 2 to 3 weeks as beyond wildly optimistic.
Post Covid, air mail from Australia to Canada is typically taking 4 weeks -- items seem to spend about a week in Sydney waiting for a flight and a further week in Vancouver (undergoing quarantine ??) before Canada Post picks them up for delivery.
Pre Covid air mail out of Australia would typically arrive within about a week.
If I were you, I'd really only start worrying about the issues you've been promised if it's February and you're still waiting.regards from Alberta, Canada
ian
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