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8th August 2021, 12:53 PM #1
Do you have a subscription to FWW magazine?
If so, have you been receiving a copy if Fine Woodworking magazine over the past year? That is, is delivery being made?
I ask because I renewed my magazine subscription in February 2021 (it is now August 2021). I have not yet received a copy in all this time! Twice I have reported this to Customer Support. Twice they have emailed back to say that my subscription has been extended to cover the missed period. BUT I have yet to receive a copy, and it is now two publications since the last exchange with CS.
I am fully aware that Covid has wrecked havoc with delivery dates, and that I live in Australia. However, I have received other shipped items from other vendors in a reasonable time frame. Usually within a few weeks. (And if it was a slow delivery at play, I would have received something by now .. nada).
I expect that Customer Support will respond by extending the subscription period yet again, but this does not get me the magazine.
I wonder how many others are experiencing the same issue?
Regards from Perth
DerekVisit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.
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8th August 2021 12:53 PM # ADSGoogle Adsense Advertisement
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8th August 2021, 01:22 PM #2
I had a full FWW subscription for 2 years, and never received a single paper copy in that time . No help at all from their customer support in response to repeated complaints, and that includes attempts to cancel the subscription when payment came due again. In the end I had to resort to cancelling the credit card used for this subscription, and getting a new card - literally the only way I had to stop them charging me for something they were not delivering.
As far as FWW is concerned, anything outside the US 12-mile limit is just "foreign" - they are completely clueless. I wouldn't be surprised if your copies have been sent to a certain Derek Cohen in Austria....
Great magazine, incompetent admin staff. Never again.
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8th August 2021, 02:01 PM #3Senior Member
- Join Date
- Jun 2013
- Location
- Geelong
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- 428
Seems you are not the only international customer with issue issue’s.
304D53AA-40C2-4110-A55C-71947CF96250.jpeg
Try a direct email, but you have probably already done that,
cheers
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8th August 2021, 02:30 PM #4
My club has a subscription and the last issue we received was No.287 which would have been some time before April as it was listed in the minutes of the April meeting. I was thinking that it seems a long time since we received a copy.
Dallas
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8th August 2021, 04:26 PM #5Senior Member
- Join Date
- Mar 2016
- Location
- Melbourne
- Posts
- 120
Last issue I received was No. 288 - April 2021 so missing last two.
Edit: Just checked my magazine subscription, it is showing that it is current. Also noticed that last two missing issues via fine woodworking mobile app are not accessible without payment for those issues but the previous ones till April are. I have written to customer service, lets see.
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8th August 2021, 04:42 PM #6SENIOR MEMBER
- Join Date
- Aug 2012
- Location
- Gympie
- Posts
- 219
I am still waiting for the current one. I had to complain twice to get the previous issue which was posted within Australia. It came from Melbourne if I remember correctly. Go figure.
Regards,
Ross
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8th August 2021, 05:13 PM #7Senior Member
- Join Date
- Dec 2004
- Location
- Rushworth, Victoria
- Posts
- 381
This is weird.. I get both paper and electron copies. Tried to stop the paper one to save a tree but it keeps coming. Maybe if you pay the post I’ll send em to you!!!.
"World's oldest kid"
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8th August 2021, 09:03 PM #8
I have been on board with them for a number of years and have missed a couple of copies along the way, but can access electronic copies anyway, so I haven't been concerned enough to contact them about it.
I find that the postal system they are using has been slow and varied as to post location most of the time. Generally, I would say that over time I have had more copies posted in Europe than in the US, since the USPS drastically increased rates a number of years ago. It seems that they airfreight to a European location, variable possibly determined by a combination of airfreight costs, space availability and outgoing bulk postage rates. Of old, they used to post direct from the US from memory.I used to be an engineer, I'm not an engineer any more, but on the really good days I can remember when I was.
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8th August 2021, 10:27 PM #9Senior Member
- Join Date
- Mar 2016
- Location
- Melbourne
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- 120
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8th August 2021, 11:26 PM #10
Thanks for the offer. I do access the online copies, however have paid for the paper version along with postage. I wanted to find out if others are equally affected.
I would be happy just to get the online version, if this option was available. Does anyone know?
Regards from Perth
DerekVisit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.
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8th August 2021, 11:29 PM #11
I started missing paper copies about a year ago - actually during the first half of 2020.
Personally, I put it down to Australia Post - it wasn't the only thing not turning up when and where it should.
Derek - if you log through customer service on the FWW site, there is a function there to replace a missed paper copy. I have used it last year, and it did work well.
I reached out, cancelled the paper copy and went purely electronic - it saves a tree, and costs less - though, like many, I would prefer to lay my hands on a paper copy, if delivery was reliable.
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9th August 2021, 07:22 AM #12GOLD MEMBER
- Join Date
- Oct 2018
- Location
- Dandenong Ranges
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- 1,899
Hi Derek. I subscribe to Fine Homebuilding and now that you mention it, it's been a while since I saw a copy. I will investigate further.
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9th August 2021, 08:56 AM #13SENIOR MEMBER
- Join Date
- Feb 2015
- Location
- Hobart
- Age
- 77
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- 650
Derek, now that you have mentioned it, I have just checked and found that I have not received the last 3 issues....
Cheers,
Yvan
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9th August 2021, 09:23 AM #14GOLD MEMBER
- Join Date
- Jun 2005
- Location
- Townsville. Tropical Nth Qld.
- Posts
- 1,244
I have the same problem with getting my Australian Woodworker magazine. Staff are helpful, send a replacement. As for stuff from the US, I ordered 150 metal hammer wedges, tracked them to Brisdrain and lost at depot. PayPal did the refund, but took 4 months. I reordered the wedges, been a month now and my order hasn't been processed yet. Blaming it on Covid.
Hohum,
Rgds,
Crocy.
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9th August 2021, 11:04 AM #15
Hi,
Covid 19, Global warming, Politicians, there is always some scapegoat to cop the blame for anything.
RegardsHugh
Enough is enough, more than enough is too much.
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