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  1. #1
    Join Date
    Apr 2001
    Location
    Perth
    Posts
    10,810

    Default Do you have a subscription to FWW magazine?

    If so, have you been receiving a copy if Fine Woodworking magazine over the past year? That is, is delivery being made?

    I ask because I renewed my magazine subscription in February 2021 (it is now August 2021). I have not yet received a copy in all this time! Twice I have reported this to Customer Support. Twice they have emailed back to say that my subscription has been extended to cover the missed period. BUT I have yet to receive a copy, and it is now two publications since the last exchange with CS.

    I am fully aware that Covid has wrecked havoc with delivery dates, and that I live in Australia. However, I have received other shipped items from other vendors in a reasonable time frame. Usually within a few weeks. (And if it was a slow delivery at play, I would have received something by now .. nada).

    I expect that Customer Support will respond by extending the subscription period yet again, but this does not get me the magazine.

    I wonder how many others are experiencing the same issue?

    Regards from Perth

    Derek
    Visit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.

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  3. #2
    Join Date
    Nov 2005
    Location
    Darkest NSW
    Posts
    3,197

    Default

    I had a full FWW subscription for 2 years, and never received a single paper copy in that time . No help at all from their customer support in response to repeated complaints, and that includes attempts to cancel the subscription when payment came due again. In the end I had to resort to cancelling the credit card used for this subscription, and getting a new card - literally the only way I had to stop them charging me for something they were not delivering.

    As far as FWW is concerned, anything outside the US 12-mile limit is just "foreign" - they are completely clueless. I wouldn't be surprised if your copies have been sent to a certain Derek Cohen in Austria....

    Great magazine, incompetent admin staff. Never again.

  4. #3
    Join Date
    Jun 2013
    Location
    Geelong
    Posts
    423

    Default

    Seems you are not the only international customer with issue issue’s.

    304D53AA-40C2-4110-A55C-71947CF96250.jpeg
    Try a direct email, but you have probably already done that,
    cheers

  5. #4
    Join Date
    Oct 2008
    Location
    Leopold, Victoria
    Age
    65
    Posts
    4,677

    Default

    My club has a subscription and the last issue we received was No.287 which would have been some time before April as it was listed in the minutes of the April meeting. I was thinking that it seems a long time since we received a copy.
    Dallas

  6. #5
    Join Date
    Mar 2016
    Location
    Melbourne
    Posts
    120

    Default

    Last issue I received was No. 288 - April 2021 so missing last two.

    Edit: Just checked my magazine subscription, it is showing that it is current. Also noticed that last two missing issues via fine woodworking mobile app are not accessible without payment for those issues but the previous ones till April are. I have written to customer service, lets see.

  7. #6
    Join Date
    Aug 2012
    Location
    Gympie
    Posts
    219

    Default

    I am still waiting for the current one. I had to complain twice to get the previous issue which was posted within Australia. It came from Melbourne if I remember correctly. Go figure.
    Regards,
    Ross

  8. #7
    Join Date
    Dec 2004
    Location
    Rushworth, Victoria
    Posts
    381

    Default

    This is weird.. I get both paper and electron copies. Tried to stop the paper one to save a tree but it keeps coming. Maybe if you pay the post I’ll send em to you!!!.
    "World's oldest kid"

  9. #8
    Join Date
    Oct 2007
    Location
    Alexandra Vic
    Age
    69
    Posts
    2,810

    Default

    I have been on board with them for a number of years and have missed a couple of copies along the way, but can access electronic copies anyway, so I haven't been concerned enough to contact them about it.

    I find that the postal system they are using has been slow and varied as to post location most of the time. Generally, I would say that over time I have had more copies posted in Europe than in the US, since the USPS drastically increased rates a number of years ago. It seems that they airfreight to a European location, variable possibly determined by a combination of airfreight costs, space availability and outgoing bulk postage rates. Of old, they used to post direct from the US from memory.
    I used to be an engineer, I'm not an engineer any more, but on the really good days I can remember when I was.

  10. #9
    Join Date
    Mar 2016
    Location
    Melbourne
    Posts
    120

    Default

    Quote Originally Posted by AndrewPatrol View Post
    This is weird.. I get both paper and electron copies. Tried to stop the paper one to save a tree but it keeps coming. Maybe if you pay the post I’ll send em to you!!!.
    Thanks Andrew. That is very generous! While I mostly read online, I am a sucker for paper copies of certain things.

    I will let Derek have the first opportunity if he wish.

  11. #10
    Join Date
    Apr 2001
    Location
    Perth
    Posts
    10,810

    Default

    Thanks for the offer. I do access the online copies, however have paid for the paper version along with postage. I wanted to find out if others are equally affected.

    I would be happy just to get the online version, if this option was available. Does anyone know?

    Regards from Perth

    Derek
    Visit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.

  12. #11
    Join Date
    Jul 2015
    Location
    Hunter Valley
    Age
    56
    Posts
    1,342

    Default

    I started missing paper copies about a year ago - actually during the first half of 2020.

    Personally, I put it down to Australia Post - it wasn't the only thing not turning up when and where it should.

    Derek - if you log through customer service on the FWW site, there is a function there to replace a missed paper copy. I have used it last year, and it did work well.

    I reached out, cancelled the paper copy and went purely electronic - it saves a tree, and costs less - though, like many, I would prefer to lay my hands on a paper copy, if delivery was reliable.

  13. #12
    Join Date
    Oct 2018
    Location
    Dandenong Ranges
    Posts
    1,865

    Default

    Hi Derek. I subscribe to Fine Homebuilding and now that you mention it, it's been a while since I saw a copy. I will investigate further.

  14. #13
    Join Date
    Feb 2015
    Location
    Hobart
    Age
    77
    Posts
    647

    Default

    Derek, now that you have mentioned it, I have just checked and found that I have not received the last 3 issues....

    Cheers,
    Yvan

  15. #14
    Join Date
    Jun 2005
    Location
    Townsville. Tropical Nth Qld.
    Posts
    1,243

    Default

    I have the same problem with getting my Australian Woodworker magazine. Staff are helpful, send a replacement. As for stuff from the US, I ordered 150 metal hammer wedges, tracked them to Brisdrain and lost at depot. PayPal did the refund, but took 4 months. I reordered the wedges, been a month now and my order hasn't been processed yet. Blaming it on Covid.
    Hohum,
    Rgds,
    Crocy.

  16. #15
    Join Date
    Aug 2010
    Location
    ACT
    Age
    84
    Posts
    2,578

    Default

    Hi,
    Covid 19, Global warming, Politicians, there is always some scapegoat to cop the blame for anything.
    Regards
    Hugh

    Enough is enough, more than enough is too much.

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