Thread: Bigpond - Useless.

Some contents policies might cover for that damage, but likely the excess will make the cover worthless.

No internet for 4 days .....Can you make phone calls Yes? No?

Every one in the street can make phone calls Yes No

Every one in the street has internet problems Yes No

Sounds like a fault at the exchange.

Why call Technical Support and Complaints?

Call FAULTS

Barry

You will get better service from the new off shore call centres.
Telstra on tonight's news






No comment.

Originally Posted by A Duke

You will get better service from the new off shore call centres.
Telstra on tonight's news





No comment.

Yeah, well, only $1,600,000 profit in the last 6 months, why wouldn't they fire a lot of back room workers and send their jobs off to the phillipines.

Remind me again why we privatised telecom and qantas. Explain to me again why NSW has sold off electricity generators etc.

Originally Posted by Avery

Yeah, well, only $1,600,000 profit in the last 6 months, why wouldn't they fire a lot of back room workers and send their jobs off to the phillipines.

Remind me again why we privatised telecom and qantas. Explain to me again why NSW has sold off electricity generators etc.

So we could be ripped off on the share offers.
Regards

Originally Posted by colbra

Simple fix for all Telecommunications Industry Ombudsman - TIO I worked for them
colbra

colbra, you are a saint!
Thank you very much then!
I had waited 60+ days wait to get permanent re-direction from an Optus # to Telstra# after moving house. Had to port the number to Telstra, then redirect.
After official complaint to TIO, problem solved in less then 48 hours.
Also, I got up the chain of complaints monkeys in Telstra, to one who was authorized to make a compensation payment in the high $100s without the hassle of filling out an impossible form...so, anyone who has an issue with Telstra, TAKE THIS ADVICE...go to the TIO website right now, look through the standard delays and such...then do the VERY easy online complaint form. It worked for me.

Regards,
Peter

Originally Posted by NCArcher

Deleted all reference to Telstra after yet another example of s&%t service.
Cancelled mobile (wifes, I dumped T years ago) and home accounts. Not living in a major centre we had no choice but to use Telstra if we wanted a home phone. Then my ISP announced they would be starting phone services. WooHoo bye Telstra. They sent me a final bill of $34,000. They can't even close an account without stuffing it up.

Nearly 12 months to the day since that post. Got an email from Telstra yesterday saying my bill is now ready for viewing. They really are useless.
When the bill arrives I will be putting it straight into the hands of the ombudsman. Had enough of these clowns.

Probably time for me to come out of the manhole….. That’s the manhole not the closet.
Over all I worked for PMG/ Australian Telecommunications Commission / Telecom / Telstra for forty years, most of that time I worked as a trouble hunter / fault man latter I was called a technical specialist and then even later a communication officer level five.
During that time I may have spent another four years doing training courses and that’s beside the first 3years at Greta training school. At some point after deregulation I received paper work saying that I had completed courses equal to telecom engineering level five this meant very little to me and as far as I was concerned I was only ever a baggy arsed lines man and the best part of all those courses was the T/A traveling allowance which was tax free.
Towards the end of thing maybe the last 12 years I worked in regional complaints and escalated faults that job was ok to start with but as the company changed its focus from service to just making money for the shareholders so my job changed so at the end of things if the customer wasn’t choking me management was kicking my ####
This eventually caused me to become quite ill and due course resulted in me getting a package which was the best outcome ever.
So I know and understand in every little detail all your frustrations with this company and would agree…..But please think of the poor bugger working on your service he may be going through what I did!
Here are some sites that may be of use to you good luck with all of this. At the moment I am at Port Stephens waiting for the fishing comp to start.

Contact us - TIO

Telstra/Bigpond follies


Colbra

PS weather not the best... will wander down to the sailing club for a beer feel free to join me there

LOL, yeah spot on about treating the person at the other end with respect. Many will be doing their best under difficult conditions.

I have 3 friends who packaged out of T. and one who's hanging in there.

Hi,
I don't know of any other mob who would try to hit one with a late payment fee of $15.00 on a $3.60 credit final bill on a deceased estate.
They had the cheek to deduct the $3.60 from the $15.00, so they knew who owed who.
Regards

Originally Posted by rsser

LOL, yeah spot on about treating the person at the other end with respect. Many will be doing their best under difficult conditions.

I have 3 friends who packaged out of T. and one who's hanging in there.

Hi Eern thanks for your reply to my post on this little part of the saga that Scott started.

As I reflect back on things the last two courses were conflict resolution and handing difficult people.

I am not sure which course it was of these two, but the person giving the lesson, had this large balloon and as he gave the lecture he would throw the balloon into the class of about 6to 8 people and we had to keep it in the air the other thing which seemed a bit odd was if he noticed you going to sleep or your eyes glazing over he would throw lollies at you... minties I think.
If you asked a lot of questions he would not communicate with you at all … any wonder I went off my bloody head in the end.

The last thing to say is probably all the more stupid things in the way of billing that happen to the customers would be down to computer generated reply's..... Well that's what they told us to say to all the good and happy customers who they loved to bits

Colbra
PS
I was told many many years ago this place is a lot like a circus only the tents are smaller

Originally Posted by mannum3

No internet for 4 days .....Can you make phone calls Yes? No?

Every one in the street can make phone calls Yes No

Every one in the street has internet problems Yes No

Sounds like a fault at the exchange.

Why call Technical Support and Complaints?

Call FAULTS

Barry

This sounds like Telecom logic take $50 out of the till Barry
Colbra

Originally Posted by colbra

Hi Eern thanks for your reply to my post on this little part of the saga that Scott started.

As I reflect back on things the last two courses were conflict resolution and handing difficult people.

I am not sure which course it was of these two, but the person giving the lesson, had this large balloon and as he gave the lecture he would throw the balloon into the class of about 6to 8 people and we had to keep it in the air the other thing which seemed a bit odd was if he noticed you going to sleep or your eyes glazing over he would throw lollies at you... minties I think.
If you asked a lot of questions he would not communicate with you at all … any wonder I went off my bloody head in the end.

The last thing to say is probably all the more stupid things in the way of billing that happen to the customers would be down to computer generated reply's..... Well that's what they told us to say to all the good and happy customers who they loved to bits

Colbra

Hi,
I don't think it helps when you run up a bill in the ACT, you get billed from an office in Melbourn and get chased up for late payment from an office in Brisbane. The help line wont even talk to you when you get to the stage that you don't have a phone number it pin it to. It took more than a year after the customer had passed away to convince them he was not using any of their gear.
Regards

Originally Posted by A Duke

Hi,
I don't think it helps when you run up a bill in the ACT, you get billed from an office in Melbourne and get chased up for late payment from an office in Brisbane. The help line wont even talk to you when you get to the stage that you don't have a phone number it pin it to. It took more than a year after the customer had passed away to convince them he was not using any of their gear.
Regards

Hi Hugh I am sorry you have had all this trouble with accounts.
I have been retired over ten years now so there is nothing I can do to help you !
I am not even sure if I could have at the time of all this going on with telstra billing. If you still have any issues with them get in contact with these people Telecommunications Industry Ombudsman - TIO

Colbra