Thread: Now computer not receiving emails

Try one of the links on this page
https://www.telstra.com.au/support/c...blet-or-mobile

You didn't say what OS or program you use for your mail so I couldn't be more specific

Rick

Hi Rick, that link doesn't seem to work.

Sorry, my operating system is win10 and I'm using Outlook.

Ken

Try this link

https://www.telstra.com.au/support/category/email

Just checked the link and it seems fine
anyway here is what it says for outlook 2016

This page will help you set up Telstra Mail on Outlook 2016.
Outlook is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Before you start

You'll need your Telstra email username and password.
Note: The setup and use of your email account may incur data use charges.
Step 1
Open Microsoft Outlook 2016 and open the Files menu
Step 2
On the Info tab, select Account Settings and then select Account Settings
Step 3
To create a new email configuration select New
Step 4
Select Manual setup or additional server types and then select Next
Step 5
Select IMAP and then select Next
Step 6
Input the following

• User information: Your name and full Telstra Mail email address
• Logon information: Your full Telstra Mail email address and password
• Log on using Secure Password Authentication (SPA): Unticked

Step 6
Update the Server Information for your mailbox as follows:

• Account type: IMAP
• Incoming mail server: imap.telstra.com
• Outgoing mail server (SMTP): smtp.telstra.com
• Mail to keep offline: User defined (all by default)

Step 7
Then, select More Settings and input the following details
Outgoing Server Tab

• My outgoing server SMTP requires authentication: Ticked
• Use same settings as my incoming mail server: Selected

Advanced Tab: Server Port Numbers

• Incoming server (IMAP): 993
• Use the following type of encrypted connection: SSL
• Outgoing server (SMTP): 465
• Use the following type of encrypted connection: SSL

Step 8
Select Ok and then Next. Microsoft Outlook will now test the email settings. Once successfully completed, select Close. The email setup is now complete, select Finish then Close

Hope this helps

Rick

I went through the settings and found account details "repair"

Clicked on that and it worked, emails are back, thanks for all the input.

Ken