Thread: Emails Disappearing

Emails are at the mercy of every single server they pass through. Sometimes you'll find a server has been configured to drop emails over a certain size - did they have attachments??

No attachments or graphics. The recipient is in the UK and I rang them last night to try and sort it out. I was correct in that two of the three I had sent were in the spam folder and the third has totally disappeared to the electron dead letter office. I got them to reply to one of the received emails and and I in turn sent one back and I hope the problem is resolved. I would still like to know why it happened in the first place as there seems to be no reason it should.

Originally Posted by Chris Parks

I would still like to know why it happened in the first place as there seems to be no reason it should.

Spam filters look into the email contents, including the subject header, for certain words that are considered to spam and then move them into the spam folder!!!

Originally Posted by Chris Parks

I got them to reply to one of the received emails and and I in turn sent one back and I hope the problem is resolved.

Marking a email as not junk and adding the sender to the safe sender list will resolve the problem.

Originally Posted by Breezy

Spam filters look into the email contents, including the subject header, for certain words that are considered to spam and then move them into the spam folder!!!


Marking a email as not junk and adding the sender to the safe sender list will resolve the problem.

This is only one way of filtering out spam. Many companies filter email at their incoming mail server by comparing email source IP against blacklists of known IPs that are a source of spam. At times Bigpond gets included in these black lists. My incoming emails come via a US based mail server and I have the option to apply IP blacklist filters as well as greylisting and if I want I can block entire countries (how many of us receive legit emails from China and Russia?).

Contact the recipient and get them to check with their IT people as to what blacklists theyre using and check if Bigpond is currently on same.