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  1. #1
    Join Date
    May 2013
    Location
    South west vic
    Posts
    343

    Default graphics card woes

    Ordered a new graphics card (Gigabyte GeForce GT 1030 Low Profile 2GB Video Card ).

    System is a i7 cpu, 32gb of ram, powers supply is a Silverstone 850W, mb is a gigabyte ga-z77x-ud3h old card is GT 640

    It would not work, this is what i tried, now there was no display at all not even bios display, so to I had to put the old card back in to do the following.

    In other words back and forth with the old (worked every time) and new (NOT).

    Used existing slot, no-go, tried a spare slot, no-go.

    Removed old drivers, no-go.

    Updated BIOS, no-go.

    Changed BIOS settings to legacy, no-go.

    Reinstalled windows, complete install.

    Rang the Sydney business i brought the card from, they were useless, said send it back, to be tested.

    I sent it back emailed them with what I tried, haven't heard a thing so I will ring them today, expect to fobbed.

    Can anyone think of what I may have missed.

    Old card, no prob's.

    Stevo

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  3. #2
    Join Date
    Jan 2007
    Location
    Katoomba NSW
    Posts
    4,770

    Default

    Should be plug and play. There may be a switch or jumper on the new card that wasn't switched/in place.
    Those were the droids I was looking for.
    https://autoblastgates.com.au

  4. #3
    Join Date
    Feb 2016
    Location
    Canberra
    Posts
    5,124

    Default

    If it won't post, its dead.

    To make sure, take it out, go into the BIOS and disable the onboard video.

    Pop in the card, plug it on. If no BIOS shows or monitor light won't turn on ("I have power" light), its dead.

    Take card out. Plug monitor into onboard port, if it won't show (cos we disabled it, some will auto re enable), take out power, pop out BIOS battery. Wait 5 seconds, put battery back in and plug in power. Presto, you're back.

    With the card, ensure you are putting into PCIe #1. Your mobo should have a itty bitty label. Given its just a swap out, it should work instantly. Ensure its seated properly.

    I might say, that your PC looks pretty good, but that video card is whimpy indeed: https://www.videocardbenchmark.net/g...eForce+GT+1030

  5. #4
    Join Date
    May 2013
    Location
    South west vic
    Posts
    343

    Default

    Thanks fella's, i did take out the bios battery replaced it, still no go, but I will try the suggestions you have offered.

    I got a reply from "skycomp", they sent a photo link through to show they had bios display with the card, (was it my card?) no help as in it could ABC or try such and such.

    I also tried a different DVI lead, there is no HDMI port on my monitor, I ordered a HDMI to dvi lead hoping that may work.

    So yes it should be PNP, they are sending it back, i asked why it didn't work on my system after sending them through the same info I posted here.

    They won't be getting anymore $$$ from this "wood duck" (can't say black duck - bad PC)

    I chose the "wimpy" card thought it might play back HD or 4 K material a bit better on my 30" monitor, I don't play games etc. but use Lightroom a fair bit.

    If the card is dead, they will fob me with the excuse that it worked for them.

  6. #5
    Join Date
    Feb 2016
    Location
    Canberra
    Posts
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    Default

    This "testing" BS is pure crap. Utter BS. Complete, total and whole BS.

    They tested absolutely nothing.

    Why are they sending you an opened product? Was it second hand? If they opened it - its second hand.

    My left ass cheek its done for "testing".

    Send it back, instantly - if not sooner.

  7. #6
    Join Date
    May 2013
    Location
    South west vic
    Posts
    343

    Default

    Hey WP, the card was new/unopened when I got it, I sent it back asking for a replacement, they said they tested it, after they got it back from me.

    So as far as they are concerned it works, their reply just received today.

    "Our test shows that the unit is working, and we could not find any faults.

    We were able to display windows and test the unit.

    Our test mainly consist of stress testing the unit for 24 hours, meaning that we max out the load of the graphic card constantly.

    There is no switch on the video card as it is plug and play.

    We do apologize if we cannot provide further information as we cannot provide further information as the unit was working on multiple setup when we receive the unit.

    There could be an number of reason on why the graphic card could not work for you.

    There could be a issue with the pcie slot or with the motherboard itself, issue with the cables, the monitor does not support the graphic card in terms of resolution.

    Other reason could be related to there not being enough power to the motherboard. Also please note that the video ports on the motherboard will be disabled when a video card is detected and you will need to plug in the cables directly from the video card.



    I would strongly recommend you to bring your setup to the local computer to troubleshoot for you as we can definitely tell you that the it is not the issue on the video card.


    We will have to return the card via POST COD tomorrow for you.


    Please do not hesitate to contact us if you have any other question.

    Best Regards



    Joseph (Warranty Support)


    SKYCOMP TECHNOLOGY"


    Pretty weak response from them, but there is not much I can do, I will ask the B.I.Law to test it, I didn't want to ask him as he is very busy, but the card is useless to me unless it goes!

    So stay tuned, when I get it back and the B.I.Law cannot find a fault (touch wood) I will have to go through the elimination process.

    Stevo


  8. #7
    Join Date
    Feb 2016
    Location
    Canberra
    Posts
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    Default

    Post of pic of the MOBO. Did you plug the PCIe and supplementary power into the boards sockets/headers???

    edit: u-oh... itsa reference board... here is a possible fix: Gigabyte Z77X-UD3H - No Display with PCIE x16 slot - Motherboards

    and some people who didnt get it going:
    Gigabyte GA-Z77X-UD3H not detecting GPU - Motherboards
    Gigabytes z77x UD3H troubles with PCIE/Graphic card not recognized
    https://forum.giga-byte.co.uk/index.php?topic=9253.0

    I suspect power. Either the PSU is not supplying enough juice (it is faulty) or the Mobo cant carry the juice needed. The card you chose has no external headers for separate supplementary power so you might be a bit stuck.

    See if the vendor will swap/upgrade the card for one with powered headers. Vendors can be absolute pricks to deal with on these issues. They have a bad name for a reason.

  9. #8
    Join Date
    May 2013
    Location
    South west vic
    Posts
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    Default

    Hey WP, thanks for that, I just rang skycomp and they said they would cancel my order and refund me, so I could upgrade to powered headers so I said, whats the cheapest P/H video card, he replied you will have to find that out yourself - I said how am I supposed to find that as I've never heard of f&*^$#n P/H's, i said anything around $200, no nothing below that figure, its like pulling teeth with fingers - Useless Wilson!!!!

    So whats the cheapest P/H video card, remembering I don't play games just lightroom, 4K and HD content?

    l'll wait for your answer W/P.

  10. #9
    Join Date
    Jun 2005
    Location
    Helensburgh
    Posts
    7,696

    Default

    As a recommendation for an on line supplier we use PC Casegear who have always been excellent though I have never had to return anything and that is always the test.

    https://www.pccasegear.com/?gclid=EA...E&gclsrc=aw.ds
    CHRIS

  11. #10
    Join Date
    May 2013
    Location
    South west vic
    Posts
    343

    Default

    Cheers Chris, I foolishy went with the cheapest price, as PCgear were dearer, years ago there were just a few suppliers but now, its a battle!

    I used to build my own PC's years ago (early pentium days) but I couldn't be bothered in the end, I got "IJK" to build my last one, budget went over so the Video card was first to be sacrificed.

  12. #11
    Join Date
    Feb 2016
    Location
    Canberra
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    Default

    Refund is an excellent outcome. Take it!

    As for replacement, unless you need a low profile card then I wouldn't choose one as a feature (unless required). No particular reason other than cooling is always good for longevity.

    Looking at bang-for-buck it looks like the GTX960 is the sweetspot: https://www.videocardbenchmark.net/g...eForce+GT+1030

    The GTX960 is "2" times the power 5812 vs 2272 (this is for a specific suite of tests - not some measure like horsepower) of the original GT1030...

    Here is a performance test: https://www.videocardbenchmark.net/g...TX+960&id=3114

    With vendors, its terribly hit and miss. Its a turnover-no-refund-ignore-problems business. The margins are tiny and pesky stupid customers are a major problem. They simply aren't paid to solve problems.. they are selling the equivalent of a bolt and dont give a rats how its going to be used - nor do they ask. On a $130 sale they might be lucky to make $10... so its a volume game.

    Places to buy? Amazon, Ebay, MSY, umart, EYO are all good. It is after all, just a box they are shipping.

    Other excellent options are the GTX1050 or even BETTER the 1060. There is a good list of cards here: IJK Online Store IT / Computers and use the links from above to find a decent compromise.

    Unfortunately it's a bit of an "art" with no real answer... other than finding the sweetspot.

  13. #12
    Join Date
    May 2013
    Location
    South west vic
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    Default

    Hey W/P and Chris, thanks very much for your help, just rang them again to double check about the refund I also said not to charge me the 20% restocking fee, as the card didn't work in my M/B.

    3 days to refund, I will get the GTX1050 specs - GeForce GTX 1050 graphics card features a 1354MHz base clock with a 1455MHz boost clock, 2GB 128-bit GDDR5 memory, PCI-E 3.0, 640 CUDA cores, 7008MHz memory clock, OpenGL 4.5 support, Dual-ball Bearing Fan, NVIDIA GameWorks, DVI-D, HDMI 2.0, DisplayPort and more. Backed by a 3 year ASUS warranty.

    Most of it is Gobbly gook to me, ie cuda cores - sounds like fish aerating a lawn?

    GTX 960's are mainly second hand, I'll get the 1050 from ebay, some mob called "jwcomau" 100% F/Back, plus $20 off if spending over $100.

    So if you can see any faults in the card I'm getting - jump on here and give me the heads up, please.

    Otherwise its full steam ahead, with fingers crossed.

    Cheers
    Stevo

  14. #13
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    Feb 2016
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    Canberra
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    I think that you will be very happy and enjoy this card for a VERY long time. 4419 on the crank-o-meter! Right at the top for bang-for-buck: https://www.videocardbenchmark.net/g...X+1050&id=3596


    Man, I'm showing my age here, but once I upgraded my computer to 32MB of RAM. Yes, Thirty-two megs... I acquired the RAM as I was a store manager and bought it cost price --> its was 500 per STICK. $1000 for both. This flipping VIDEO CARD has 2 GIGS!!

    Man o man. $1000 back then was when you could buy a house for 75k!!!!

    What was I thinking!!!!! Madness.

    ... back to my Steam gaming now.... no time for clients jobs!

  15. #14
    Join Date
    Jan 2016
    Location
    SEQ
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    Slightly OT, but another good comparison site is Home - UserBenchmark.
    For part compatibility, I use https://au.pcpartpicker.com/ as a guide.

    Be aware of GPUs that are being flogged on eBay etc. as the crypto miners have started to offload some of the lower spec cards...

    +1 for MSY... no frills, low prices. Some stores handle returns better than others.

    Quote Originally Posted by woodPixel View Post
    ... back to my Steam gaming now....
    What's your poison?

  16. #15
    Join Date
    Feb 2016
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    Canberra
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    Quote Originally Posted by Junkie View Post
    What's your poison?

    Just played Transmisions:Element 120 which is a Half Life extension. Replayed the entire Half Life series (again!), which was excellent and created a sharp reminder that those bastards at Valve owe the universe HL3... and right now Dishonoured... which I'm really enjoying. It's quite complex and the story is well done.

    I loved the Thief series of sneakers and this is a very good game if you like sneak-thief games (which I love). I especially love the drop back-stab assassinations

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