Thread: Been given a laptop

John,

I followed your steps to the letter, and still no-go. OE still keeps asking for a password.

Does the password I use, have to match up with the modem, or anything else? I just assumed that I could use any password. I'm using 6 characters and 2 numbers, all lower case.

What else can I try?

Ken

Okay. how about downloading and installing another email software program. Incredimail is not bad and can be downloaded here. , its worth a try. Good luck with it.

Or do as a lot of people, including me, have done and go to Gmail (Google Mail).

Best thing since sliced bread, all your email and contacts etc sit on the Google server, they have excellent spam filtering (I don't see a spam email from 1 week to the next), you can make it part of your Google Home Page (you will see an email as soon as it gets in)

You see your email when you are away from home and log on on someone else's computer simply by logging on the your Google Home Page.

Can't remember the last time I used Outlook Express.

The other benefit is that when you change ISP, your email address remains unchanged.

Originally Posted by neksmerj

John,

I followed your steps to the letter, and still no-go. OE still keeps asking for a password.

Does the password I use, have to match up with the modem, or anything else? I just assumed that I could use any password. I'm using 6 characters and 2 numbers, all lower case.

What else can I try?

Ken

Not sure what you mean by your password matching up with your modem or anything else. The modem password is totally different to the one you use to log onto your email. The password you need is the password you used to open your email account and of course the account name must be the same.

On your desktop computer see if you can locate the password that you use on that computer to access your email account. Fred's idea isn't a bad one.
If you want to check out if you are using the correct username and password go to this website and put in your user name for you email account and that is not necessarily your user name for your ISP and password for the email account which is also not necessarily your ISP password. It will be the password you used to create the email account. If this gets you into your email account then you know you are using the correct combination of password and username. Then you have to make sure this is the user name and password you are using in OE to access your account.

Hope this helps

John, The whole saga started a while ago with Ken's regular computer going US. He wanted to access his mail via his son's computer but couldn't get an email client to work because the mail server rejected his password.

This problem was apperantly overcome indirectly by getting the original computer going, with it's working mail client configuration.

Ken is now trying to configure a mail client in a second computer but has the same problem of the server rejecting the password.

It is therefore extremely likely that trying to use a POP to Webmail converter will overcome the problem as it also needs the password that Ken cannot supply at the moment. If Ken had access to the password, he could go the client path or use Bigponds webmail system. But at the moment there is a lack of agreement between Ken and Bigpond over the password.

Originally Posted by malb

John, The whole saga started a while ago with Ken's regular computer going US. He wanted to access his mail via his son's computer but couldn't get an email client to work because the mail server rejected his password.

This problem was apperantly overcome indirectly by getting the original computer going, with it's working mail client configuration.

Ken is now trying to configure a mail client in a second computer but has the same problem of the server rejecting the password.

It is therefore extremely likely that trying to use a POP to Webmail converter will overcome the problem as it also needs the password that Ken cannot supply at the moment. If Ken had access to the password, he could go the client path or use Bigponds webmail system. But at the moment there is a lack of agreement between Ken and Bigpond over the password.

Thanks for clarifying that for me Mal; I hadn't quite grasped the situation. I understand what is going on now.

A big thanks to Malb,

He gratiously dropped in to fix my email problem.

All that was required was to fix my user name. The user name offered in the dialogue box needed to have bigpond.net.au, added to it.

How easy was that. Couldn't even tempt him with a cuppa. (must have heard about my coffee)

Thank you big fella.

Ken

You're on a roll Ken

Email - fixed (well done malb)

Paypal - fixed

VFD - paid and one the way

you won't know yourself

Originally Posted by malb

There is no indication of the recovrery program you downloaded, but I have had a hunt and downloaded a few. Most have claimed to be free, and can locate stuff, but won't give up the password till you cough up cash. This one is compact and works on my systems and does not ask for cash before it delivers results. I have scanned it as virus free with avg.

Mail problems solved today during a visit. The recovery program that I linked to would not run on Ken's desktop for some reason altough it works sweetly on mine. Ken has tracked another recovery program that gave him the password, but had missed the domain name when entering the account details. Appended bigpond.net.au for him and it began working sweetly.

Laptop HD was 18GB, so left it as it was, it had more free space than the total space on the one I had offered as a replacement.