http://www.customs.gov.au/site/page.cfm?c=9158

Customs media release

Customs warns Internet purchasers of email scam - Tuesday, 24th July 2007

Australians who order goods over the Internet should be wary of email scammers asking them to pay 'Customs' a range of fees, duty or taxes, before their goods are released to them.
Customs has received reports of instances where an Internet purchaser received an email from a Hotmail account saying that their goods were being held by 'Customs'.
The email stated that in order for the purchaser to receive their goods, 'Customs' required payment of duty, GST and/or taxes.
Customs has confirmed it does not make such requests of importers.
"It really is another example of buyer beware," Jane Bailey National Director Cargo said.
"Consumers purchasing goods over the Internet need to take the time to find out what the correct procedures for importing goods into Australia are," Ms Bailey said.
If goods are detained by Customs, pending payment of duty and taxes, contact will always be made with the importer in writing, by mail. Customs does not make contact with individuals via Hotmail email accounts.
If importers have any doubts concerning a contact they have received, Customs recommends they request corroborating documentation.
Private importers or their agents should calculate the import charges associated with their Internet orders prior to completing the transaction, and always request a receipt for any charges levied at the border.
Investigations into these recent scams are ongoing. If any member of the public believes they have been a victim of fraud they should contact their local police station. Suspected scams should be reported to the Australian Competition and Consumer Commission (ACCC).
For more information on what you should do if you receive a suspicious looking email, go to What you should know so you can spot a scam.
Media inquiries:
Customs Media (02) 6275 6793