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Thread: GMC service

  1. 29th January 2003, 10:41 AM #1
    ChrisH
    ChrisH is offline Member
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    Post GMC service

    I have fairly recently bought a GMC platinum series 9 1/4" circular saw. (the "trade use" one.) It appears identical to the Dewalt equivalent. (but about $160 cheaper)
    I have been very happy with the saw except for the height adjustment which is stiff and difficult to use. It is also the only visible difference from the Dewalt - the dw has a thicker bracket with the curved slot in it. On mine the bolt has been turning in the slot, making it difficult to tighten.
    I phoned GMC about it this morning as I wanted to avoid the two hour each way drive to where I bought it. They were very obliging about it and have posted out a new bracket and bolt for the height adjustment. It was all done over the phone so they couldn't see a receipt or witness the fault for themselves. I think this is very good service.
    Chris.
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  3. 29th January 2003, 12:15 PM #2
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    Dean
    Dean is offline Purveyor of Fine Firewood
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    Great to hear!

    I have had similar quality service, but over email. Seems they are slowly building themselves a good name in the budget-priced tool arena. Good to see.

    Dean


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  4. 2nd February 2003, 07:04 AM #3
    Dennis Hill
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    Thumbs up

    Yep, same with me. These guys are really trying to make things pleasant for their customers. I hope the other tool importers are feeling the pain and picking up their game in the customer service area.
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