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  1. #16
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    I received this reply from PayPal today:


    Dear Derek Cohen,
    We've completed the review of your case PP-D-24994595. You're eligible for a refund of $70.80 AUD if you return the item(s) associated with this transaction before 29 March 2019. If we don't hear from you before this deadline, the case will be closed and you won't receive the refund.
    Please follow the steps below:

    1. Return the item(s) to the seller at the address we provide. If you purchased multiple items with this one transaction, you may only be required to return specific items. Please return the specific items listed below as instructed. If no specific items are listed in this email, then all items from this purchase must be returned in order to receive your refund.
    2. Provide online shipment tracking information in the Resolution Centre before 29 March 2019. The returned item must be in the same condition as when you received it and you're responsible for any costs associated with the return.
    3. Label clearly on your return package that it's a "Returned Cargo" to avoid unnecessary custom fees.

    Return address:
    xiao yong deng
    Lijing Guoji, 9A-702 shenzhen, Guangdong 518100 CN
    Transaction details

    • Case ID: PP-D-24994595


    • Seller's name: xiao yong deng




    • Seller's transaction ID: 4H158323TB347325M


    • Transaction amount: $70.80 AUD


    • Transaction date: 18 January 2019


    • Your transaction ID: 4AF5732535274400L

    Important information about return shipping
    To refund your payment, we need to confirm that the item was delivered to the seller. Therefore, please use a shipping method that provides online tracking.
    Once you've shipped the item, please go to the Resolution Centre and provide the online tracking information for the package. We suggest you retain a copy of the shipping label to verify the address of the shipping recipient. In some instances, you may be required to provide this document to PayPal.
    Once we've confirmed your seller has received the item, we'll issue the refund. The refund amount should reflect in your PayPal balance within 5 business days. If you paid with a credit or debit card, the amount will be refunded to your card. Please note it can take up to 30 days for the refund to appear on your card statement.
    If you need further assistance, please click Help & Contact at the bottom of any PayPal page.
    Sincerely,
    PayPal

    Now it is clear that by returning the battery, I am responsible for postage, which means that I am out-of-pocket.

    Further, it is evident that the Seller is not based in Australia, as implied by the website, but based in China.

    The long-and-short of this is that I can try and cut my losses by sending it back (poor option, as waste my time and it may be months before I see any money back), or I just keep and use the battery (which is likely what I am left with).

    So much for Buyer Protection. Any thoughts?

    Regards from Perth

    Derek
    Visit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.

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  3. #17
    Join Date
    Apr 2014
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    Little River
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    Quote Originally Posted by derekcohen View Post
    I received this reply from PayPal today:

    So much for Buyer Protection. Any thoughts?
    Makes me rethink about using Paypal in the future.

    If you paid by CC try to recoup your costs thru them.

    I always have Paypal charge my CC so if there is a dispute Paypal is out of pocket.

  4. #18
    Join Date
    Nov 2007
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    Mt Crosby, Brisbane
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    I've been through a few of these over the decades. I was an early adopter ebay about 2000 before paypal existed. I joined paypal shortly after they began.

    My advice for what it is worth is to write to paypal pointing out that your order was unambiguous, the seller required repeat prompting before sending a clearly wrong item and therefore the mix up is ENTIRELY their fault and you should not be penalized with return postage. Suggest that you are happy to return the batteries with tracking but that upon receipt of the goods a full refund including postage should be paid. You need to specifically state this is not a change of mind nor damage in transit nor any other shared responsibility situation, the fault is entirely on the seller and that you have records of your order and subsequent correspondence (assuming you have).

    Also be careful when shipping them. Batteries are considered hazardous goods and you actually aren't supposed to ship them in australia.
    I'm just a startled bunny in the headlights of life. L.J. Young.
    We live in a free country. We have freedom of choice. You can choose to agree with me, or you can choose to be wrong.
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  5. #19
    Join Date
    Jan 2014
    Location
    Sydney Upper North Shore
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    Derek, That’s about a carbon copy of the email I got from PayPal re my ‘not fit for purpose’ stepper controllers.
    Same problem - bought from supposedly Darwin but had to send back to China. PayPal would not listen to the arguement re purchase location vs return location.

  6. #20
    crowie's Avatar
    crowie is offline Life's Good, Enjoy each new day & try to encourage
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    It's a pity you can't send the goods back "REPLY PAID" so the original sender has to pay; especially when it's there muckup.....

    If the seller is an eBay seller, report them to eBay admin as a bogas seller; plus give them a fully negative review....

  7. #21
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    Jun 2010
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    Bundaberg
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    3,402

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    I’d definately argue it. I just looked at their website through the link you posted and it clearly states that they are “Australian owned” and that their batteries are 100% Australian stock (althoug this may only refer to laptop batteries). When I click on the “payment & shipping” tab it comes up with an address in Granville, Sydney.
    If this was purchased through Ebay then the listing should also state the item location.

    Argue, argue, argue. At the end of the day emails cost nothing.
    Nothing succeeds like a budgie without a beak.

  8. #22
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    Feb 2016
    Location
    Canberra
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    I'm really surprised you are having the hassles that you are. I've found all Chinese sellers to be absolutely exceptional in fixing mistakes.

    Why not just sell the battery on Ebay? (or here) and ask the seller for the difference?

    If you kept the delivery package, send it back "not at this address"?

  9. #23
    Join Date
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    melb
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    I no longer trust paypal or ebay's buyer protection for this exact reason. I only use it for convenience (as its easier then going through CC) and most of the time the seller will just send refund as they dont want negative feedback.

    If you bought it via their website then there is no feedback system so this something they can do. It is always more expensive for us to ship to china then it is for them to ship here. So Paypal's buyer protection sucks/worthless.

    Thats why when using paypal always use CC and not paypal funds or funds from bank account. Genuine CC disputes usually go in favour towards the buyer.

  10. #24
    Join Date
    Apr 2001
    Location
    Perth
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    I have written to PayPal:

    Case ID: PP-D-24994595

    I am expected to ship the item to the Seller's address in China, when he advertised it sold from Granville NSW?! Further, is this not fraudulent advertising - I believed I was making a purchase from an Australian business?

    Then I am expected to pay for shipping, and only receive payment for the item cost when the Seller states the item is returned (in China)! All the costs and risks are mine! What if the Seller states it was not received? What proof have I? If sent to an Australian address, it can be registered.

    How is any of this Buyer Protection? I am out of pocket for the Seller's poor delivery, absent communication and mistakes in the product sent.

    Ask the Seller to make a reasonable refund (no less than $40 - the $10 he offered was for a cheaper battery, not an incorrect battery which was not wanted).

    Regards, Derek Cohen


    Visit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.

  11. #25
    Join Date
    Apr 2001
    Location
    Perth
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    This was PayPal's reply ...

    Dear Derek Cohen,

    Thank you for contacting PayPal. My name is Axxxx and I am happy to be assisting you today.

    With PayPal Buyer Protection, we help you to recover funds from sellers who deliver goods that are 'significantly not as described', or in other words, goods which do not match the original description. In keeping with our PayPal Buyer Protection program, we ask that you return the item to the seller so that we can issue a refund to your account. Without return delivery confirmation, we will be unable to issue a refund. PayPal does not cover the cost of returning the item.

    If you would like assistance with the return, we have a new program where we will refund you up to $45 AUD per refund request. To activate PayPal Refunded Returns service for free, simply go to https://www.paypal.com.au/returns/ and click Activate Now. After that, you can submit a refund request for your return shipping costs by clicking Request a refund.

    The service may cover the cost of shipping an eligible item back to the seller up to 8 refunds per PayPal account for eligible purchases per 12 month period. You can only benefit from free return shipping for payments made after the service has been activated. See full terms and conditions at https://www.paypal.com/au/webapps/mp...eralconditions.

    If you encounter difficulties in requesting a refund, or if you would like more information about a refund request you have already made, please send an email to the following address: [email protected].

    Please let me know if you need further assistance.

    Sincerely,

    PayPal



    Does this mean that they offer a guaranteed refund of $45 in all for an item returned if the Seller does not refund? And this still does not cover shipping costs?

    Regards from Perth

    Derek
    Visit www.inthewoodshop.com for tutorials on constructing handtools, handtool reviews, and my trials and tribulations with furniture builds.

  12. #26
    crowie's Avatar
    crowie is offline Life's Good, Enjoy each new day & try to encourage
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    And it doesn't address the fraudulent behaviour of the seller saying they are an Australian seller....

    This issue needs to be escalated to a supervisor or higher, Derek, for my money, just on principle....

    The seller needs to called to account as it sounds like you've done your doe so why not send a few emails; yes persistence will win the day!!

  13. #27
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    Apr 2007
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    Adelaide Hills, South Australia
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    Quote Originally Posted by derekcohen View Post

    Does this mean that they offer a guaranteed refund of $45 in all for an item returned if the Seller does not refund? And this still does not cover shipping costs?
    As they state that the service may cover the cost of shipping, you can now ask if that is in addition to the sellers offer to refund the cost of the actual item.

    Thanks, Derrick, for digging out that useful bit of information about the free service, but only if you register for it!



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  14. #28
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    Feb 2016
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    Canberra
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    As they say they are an Australian seller, simply ask for their Australian address to send it back to.

    Just because an Australian seller *chose* to send it from Botswana or Timbuktu, has no impact on you. That's merely where the item came from, at the sellers discretion, not the location of the seller.

    If you bought something from "Greg of Sydney City, Pitt Street" and he chooses to send his item from the moon or via sled dog from Mawson Base Antarctica, does this mean you are obligated to book a flight on Elons next SpaceX rocket?

  15. #29
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    Well, here is the return address. It's on the CONTACT US page of their website: https://www.aussiebatt.com/contact-us.html

    Silver Center Pty Ltd
    Riverwood, NSW 2210
    Australia

    Send it there!

  16. #30
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    Derek, here is an article about an AU registered Silver Centre and a FB reference to an actual street address.

    However after reading the article you may decide to cut your losses and just go with whatever Paypal offers.

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