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  1. 28th June 2004, 10:42 PM #1
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    morry
    morry is offline Senior Member
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    Default Top marks to timbecon

    Recently Purchased the small laminate trimmer at the Sydney WWWshow from timbecon. After having a bit of a play I noticed the threaded inserts for the baseplate had been moulded in at a bit of a tilt causing the baseplate and teplate guide to fall off centre with the bit. Rang Timbecon and the chap said he would post off a complete new base. I recieved a follow up call a few days later to advise that they where unsure if one had been sent and would send another and not to be concerned if two turned up. Sure enough I recieve two within a couple of days. This is great backup service that I'm afraid I have not seen from anybody in a long time.
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  3. 28th June 2004, 11:22 PM #2
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    Caliban
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    Morry
    This time last year the bb was full of unhappy Timbecon customers, and a few who said "give them a break, they've been in the Eastern States doing the shows."
    All I can say is that this year they've really lifted their game and I, like you have had outstanding service. I paid for a sharpenong wheel for my grinder and a tool rest as well. I usually allow 2 days for postage ex Sydney, the parcel arrived, on my Kempsey doorstep, on Friday of the same week I paid for it. Not bad ex-Perth.
    Well done Timbecon. All free of cost at show prices.
    I'll be a repeat customer.
    Cheers
    Jim

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  4. 19th July 2004, 04:49 PM #3
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    Timbecon may well have lifted their game as far as their staff are concerned. But their website is still full of bugs after being up for at least two years. Today I tried to buy UF glue on it. I searched for Urea, and it came up fine. Then I clicked on the cart to buy - "Page not found". How lame is that?

    So I phoned in my order instead

    I complained to them about 18 months ago that their website was appallingly buggy, and they have apparently done nothing about it in all that time. I reckon they would be better off to take the website down rather than leave it there to annoy customers in this way.

    Rocker
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  5. 19th July 2004, 07:28 PM #4
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    John Saxton
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    I must admit also that I prefer to shop by phone or in person when up in Perth, as the web-site leaves me wondering why I bothered ...2 weeks to respond to an E-mail is something they need to look at.

    I have done a lot of buying off of Ross Gobby since he first started out and I have a lot of praise for his attention to customers but being an extremely busy bloke I doubt whether he has the time for a lot of computing but he does have a fair amount of staff who should be able to deal more effectively with the web-site etc

    Cheers
    Johnno

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