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Thread: Good customer service = Good PR
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12th April 2011, 11:09 PM #1
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Good customer service = Good PR
We have heard a lot of late about customer service or rather the lack of it so I thought you might like to hear a good report.
I have just sold my Dinasaw sawsetter to Newjon and as I was packing it up realised I had forgotten to pick up the setting gauge when I was down in the Hunter Valley. Ooops. 600Km away and not worth a special trip.
So I contacted Dinasaw by phone and spoke to Greg, who is now the sole owner having bought out his brother Ben. I explained the problem and asked how much a replacement would be. He immediately said "I'll just post that out to you. No charge."
Well, wasn't that a pleasant experience? I already felt like doing business with him again. What can I buy
?
Anyhow, I contacted Jon to let him know the gauge would arrive separately as it was being posted directly from Dinasaw. Jon emailed me back saying that he already had one as it was thrown in for free when he bought a grinding wheel for his profiler!
Goodness just deserves a mention
!.
Regards
PaulBushmiller;
"Power tends to corrupt. Absolute power corrupts, absolutely!"
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12th April 2011 11:09 PM # ADSGoogle Adsense Advertisement
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12th April 2011, 11:36 PM #2
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Just to add some more, I rang Greg on several occassions to get advice on how to set up an old dinasaw profiler I had acquired. He was only to happy to help and offer his time and Experience. He even gave advice on blade speed and saw set. Well done Dinasaw, thanks Greg for giving your time.
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13th April 2011, 08:00 AM #3
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A little more info for those what's interested
.
Dinasaw once upon a time used to manufacture their own bandsaw. It was a very large, but I think still fundamentally portable, machine. However, I didn't know that they used to make their own bandsaw blades with ribbon purchased from Sweden.
Greg filled me in on all that when I spoke to him yesterday. They only concentrate on the profilers and setters now and in fact their tooling for the blade production was sold to Henry Bros in Sydney.
Greg thought that the Lennox Woodmaster B (Bi metal) was a blade that had much to recommend it.
Regards
PaulBushmiller;
"Power tends to corrupt. Absolute power corrupts, absolutely!"
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13th April 2011, 12:27 PM #4
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Could someone hand me on a contact number for Dinasaw please
Wouldnt mind one of their setters
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13th April 2011, 02:40 PM #5
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????? Nifty dinasaws number is 07 54914999 and the Address is 13 Industrial Ave Coloundra QLD 4551. Iam just reading their brochure on the handirex chainsaw sharpner
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13th April 2011, 03:04 PM #6
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Thanks Bruce, gonna ring em now
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13th April 2011, 03:25 PM #7
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Just spoke to Greg at Dinasaw, people dont get much friendlier than that on the phone. Made my day really
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13th April 2011, 04:47 PM #8
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Nifty
Originally Posted by nifty
Just spoke to Greg at Dinasaw, people dont get much friendlier than that on the phone. Made my day really
I think it just restores faith in human nature when you deal with people like this. Good to know that everybody is getting something out of it.
Regards
PaulBushmiller;
"Power tends to corrupt. Absolute power corrupts, absolutely!"
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13th April 2011, 04:57 PM #9
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Just on the same tack, when I say "everybody needs to get something out of it," I have a maxim that in business everybody has to benefit for the continued success of working with each other.
The day you pull a "fast one" is the day you destroy the rapport. The injured party is disgruntled, doesn't want to deal with you anymore and badmouths you to anybody he comes across. really poor PR
.
On the other hand, if you always make sure the people you are dealing with are content, business will continue.
Beware though, there is always a customer from hell, but that too is a two way street. In the end you don't supply to them
!
Regards
PaulBushmiller;
"Power tends to corrupt. Absolute power corrupts, absolutely!"
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18th April 2011, 03:33 PM #10
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And in 3 working days ive got my Dynasaw promotional pack in the mail, top stuff
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19th April 2011, 09:17 PM #11
Sawblade Swinger
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It's also good to hear someone is telling other people about something that is good. I try as best I can to shout it out on the rooftops and then try to approach the people direct if I have an issue with something
I love my Lucas!! ...just ask me!
Allan.
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