Thread: Who loves Lucas.....?

Believe it or not!

There are some good businesses out there that still thrive on customer service.

Well done the team at Lucas!

I ordered some pen kits from Timberbits (a forum sponsor) last Monday afternoon and they arrived on Tuesday morning. Good on you David!

I have also recently bought some stuff from an American supplier, Hardware Sales.com, that took 4 days from order to delivery.

It is good that we have this place to praise those businesses that provide good service.

If there was more people in this world like Dudley to deal with,life would be much easier.
The man actually cares about his customers needs ( and he has a soft spot for you Al).

Originally Posted by rosewood

If there was more people in this world like Dudley to deal with,life would be much easier.
The man actually cares about his customers needs ( and he has a soft spot for you Al).

i think you mean als got something for his soft spot

Originally Posted by Sigidi

I was in a 'homewares' shop (now no funny comments) about to buy my items, at the counter with payment at the ready, the lass workin there is on the phone, she says - and I quote "let me get rid of this customer and I'll call you back" Well unfortunately Al wasn't quite with it and I politely bought my items and left, then I realised I should have said well You've just got rid of me! and not givin the business my hard earned dollars!!

Very different hey?

How true is that!

My wife used to run a gift shop by herself some years ago. Consequently she was frequently "caught" on the phone when a customer came in. She had a stock phrase ready

" I'll have to go, a very important customer has just come in."

People respond well to being noticed.

Regards
Paul

In the same vein, a friend was at a restaurant with a small group of people. The girl waiting on the table received a call on her mobile phone as she was taking their orders. She answered it and started a conversation.

The friend grabbed the phone from her and told the caller,

"She's busy. She'll call you back."

He closed the phone, gave it back to the girl and proceeded to order his food.

Regards
Paul

i have to agree,best back up service i have ever come across

Here's a bit more;

I was cutting out some split posts for Carl and dropped the engine to idle between logs as it was pretty quick between each log. On idle I hear this noise from the mill, sounds like a bad knocking, we check all manner of things and isolate it to one piston by disconnecting a plug lead and the noise stops, reconnect and it comes back.

I still had more cutting to do for Carl and also this week is booked solid with Carl possibly the week after. I don't want any engine issues anyway mobile phone service at Carl's place is terrible (he reckons he gets more work out of me that way though ) so Carl has this idea of recording the noise on our phones then sending it via text to Lucas. So we do. Bugger me if via text message of phone recording they don't identify the issue for me and a phone call later that day lets me know how to fix it. The next morning I'm up an running again. Just bloody great

Originally Posted by Sigidi

Bugger me if via text message of phone recording they don't identify the issue for me and a phone call later that day lets me know how to fix it. The next morning I'm up an running again.

Alan

And this problem was...................?

Regards
Paul

Sorry Paul, forgot to mention what the prob was hey? DoH!

Well it turns out there are two little black plastic/nylon jet thing's on top of the carby, (under the air filter and couple of shrouds) these little guys needed a thin wire like from a wire bush or from inside a twist tie thing, to clean 'em out of fine sawdust once they where cleaned up and all put back together the noise was eliminated and all was good

Originally Posted by Sigidi

Here's a bit more;

I was cutting out some split posts for Carl and dropped the engine to idle between logs as it was pretty quick between each log. On idle I hear this noise from the mill, sounds like a bad knocking, we check all manner of things and isolate it to one piston by disconnecting a plug lead and the noise stops, reconnect and it comes back.

I still had more cutting to do for Carl and also this week is booked solid with Carl possibly the week after. I don't want any engine issues anyway mobile phone service at Carl's place is terrible (he reckons he gets more work out of me that way though ) so Carl has this idea of recording the noise on our phones then sending it via text to Lucas. So we do. Bugger me if via text message of phone recording they don't identify the issue for me and a phone call later that day lets me know how to fix it. The next morning I'm up an running again. Just bloody great

Pete