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Thread: floating floor
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23rd September 2009, 10:14 AM #1
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floating floor
hi my floating floors seems like they are wavey, got the company i bought them off to have a look and they said its from water damage and not there problem but ive never had water damage in the house since ive renovated it 3yrs ago. what do i do to prove ive never had water damage and for the company to repair what i believe are faulty boards. its the second time i got them to have a look as the first time my floating timber floor was splitting in the timber around the house and again was told thats natural for it to happen, need to any inspector or how do i get an second opinion.
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6th October 2009, 12:45 PM #2
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I suggest you contact the Australian Timber Flooring Association. They are quite active in Victoria. It will cost a few hundred dollars for the inspection but if you beleive you're nat at fault, it's money well spent. The report is considered a legal document and is recognised in court if it goes that far.
Stick to your guns.
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25th October 2009, 02:54 PM #3
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If your boards are "peaking" at the joins of each board, this usually means that the person who installed the boards have not left enough expansion. A gap of approx 12 - 15mm needs to be left for expansion of floating floors. If this is the case, then your installer is at fault and not the actual company who manufacters the boards.
However, if this is the same floor that has "splitting" throughout the timber, then that is the manufactures problem. It is NOT normal for the timber to fracture, crack or split.
If your timber is Kempas, then sometimes it can have what we call "Checking" throughout the boards - this is very small hairline fractures that should only be seen in direct sunlight. If you can see these splits from a standing position above the boards - then this is unacceptable.
You can go to www.atfa.com.au the Australian Timber Flooring Association and they have some guidelines on their webite. You can also contact them to ask questions prior to having to pay an inspector to come out. Perhaps, contacting the company again and explaining that you are certainly not happy and are willing to pay an inspector from ATFA to come out, might motivate them to have another look and try to come to some comprimise.
It is unusual for a company to pay for an entire replacement of your flooring, but it is quite acceptable for you to be compensated to some extent. Perhaps they could give you free product to replace the damaged boards (however you will have to pay an installer to install them) or they could offer you some financial settlement if you are happy to live with them the way they are. Either way, I would contact the ATFA for some light advice and then take that advice back to the company, before you pay out hundreds of dollars for an inspector.
Hope this helps.
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